Dimend SCAASI

Don’t let the lifetime warranty lull you into a false sense of security. This happened to me with a custom engagement ring my husband had made. After they resized the ring we had issues with the center stone rattling. They implemented some band aid fixes of tightening the prongs but nothing that solved the issue long term. After the second or so time we sent to have the stone secured, they claimed said a prong was damaged, which we didn’t see, but after multiple tightenings it’s possible it was weakened so we sent to them to repair. Fast forward a few months ago when my center stone would spin in the setting, rendering it unwearable or risk the stone coming out entirely. When I reached out to them to fix under the lifetime warranty, they said the issue was not in their construction, not in the multiple times they tightened the prongs, rather in excessive wear and tear. For context, I work from home, I do not work out or do anything that would cause damage to the ring, so when I clarified this to them it was immediately shut down, not standing behind the initial work or the repair. They pushed to remake the ring entirely but with a lesser quality, harder metal for $1,500. Would have been nice for them to recommend that at the time my husband was working to make the ring with them but they went for the upsell over the longevity of the jewelry. I was also told that the ring should be brought in for yearly maintenance. When I told my friends this it was all round shock and confusion that a ring we spent that much on was so fragile it required regular inspections. The sales manager said that she takes her rings off as soon as she gets home to protect them from harsh conditions like “washing dishes”. If we had known that we would have taken our business elsewhere to a company that stands behind their work, has quality products and doesn’t deflect responsibility when it comes to standing behind their promise. I’m sure there will be a rebuttal below shortly, explaining away why they won’t fix a product they custom designed so please take that with a grain of salt when making a very costly decision on where to spend your money for what should be a forever piece of jewelry.

My fiancé and I worked with Shannon to design my engagement ring. Shannon is an ANGEL and I would recommend working with her and Dimend Scaasi to anyone — now that I’ve worked with Shannon, going to any other jeweler would simply feel like a mistake to me! We had worked with a few other jewelers on our ring search before finding Dimend Scaasi, but with other jewelers it always felt impersonal and we sometimes felt pressured. I didn’t feel like I could rely on the people we were interacting with as a resource, which made the search process stressful. Once we found Dimend Scaasi and started working with Shannon, the whole process became so much more relaxed — I knew we were in expert hands, and I truly felt like Shannon was looking out for our interests. Shannon is incredibly knowledgeable, and always remembered all the details of what we were looking for to make helpful suggestions. We never felt any pressure at all during the entire design process, which spanned months before we finally made our purchase. It’s hard to design something you’re going to wear for the rest of your life, and Shannon exchanged countless emails with us over a few months to make sure every detail was perfect — she truly has the patience of a saint! Shannon helped us customize one of Dimend Scaasi's existing settings with a different band width and band shape at no additional cost, and helped us find the perfect center stone, which was the biggest challenge. I was looking for an oval within a small range of dimensions and length to width ratio, and without a noticeable bow tie. It turns out this is very hard to find, and I had searched for a long time without luck. Shannon found the perfect oval for me from one of her vendor contacts -- it wasn’t even listed online yet! She ordered it into the shop overnight (without me even asking) so she could make sure it looked great in person and took videos of it to share with me. It was exactly what we were looking for, and Shannon’s personal evaluation of it and the videos she shared gave us total confidence in our choice. It's truly one of the nicest ovals I've ever seen anywhere. Shannon truly went above and beyond to help us get every detail of the ring perfect. Working with Shannon was honestly the best customer service experience I’ve ever had. She was such a joy to work with; we had total trust in her advice and expertise throughout the process; and she went above and beyond every step of the way to make sure we had a great experience and got the perfect ring. Thank you, Shannon!

We had a fantastic experience dealing with Dimend SCAASI. We were nervous to order my diamonds sight unseen, but due to Covid-19, shopping for them in person was not an option. After my endless questions via email were answered fully and honestly, we placed our ordered. Oh my gosh! They were delivered today. Beyond beautiful. I truly can’t say enough. I highly recommend!

Service was friendly... however, we had several issues with the quality of our engagement ring about 4-7 months after purchasing. They clearly do not stand behind the quality of their product. If you’re in Chicago, I’d recommend shopping around to find a better prove and better quality.