Dimend SCAASI

your ring, but please allow me to explain our reasoning. After carefully examining the ring, we determined that the damage was not a result of normal wear and tear, but rather, it appeared to have been caused by an external force or impact and there was visible damage to the ring; a cracked side diamond, broken prong and the ring was misshapen. Unfortunately, our warranty does not cover damages of this nature. As a bridal studio focused on custom design, with over 27 years of exceptional reputation, we pride ourselves on not only our quality of craftmanship but also our candor regarding advising customers. Your ring was created in 2013 with a lifetime warranty against manufacturing defects. This does not encompass damage inflicted upon the ring or many years of wear and tear. Fine jewelry is created in gold and platinum, which are soft metals and require care and attention over time to unsure they will withstand a lifetime of regular wear. It is standard industry practice to recommend rings be serviced yearly. We highly recommend this practice to anyone with a piece of fine jewelry that is worn on a regular basis, regardless of where their ring was created. That said, we value your business and would like to make things right. We haven’t heard back from you after our last communication this past January, but we would be happy to offer you a discount on a replacement ring, or we can work with you to repair the damaged ring at a reduced cost if it is deemed fixable upon a current inspection. Please feel free to reach out to us directly if you would like to discuss this matter further or if you have any other concerns. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

ed to forgo our "No Return" policy and offer a full refund on the mounting purchase. We wish them the very best of luck and hope that their needs are able to be met elsewhere. Isaac Gottesman Owner, dimend SCAASI

successful end when he selected a gorgeous Garnet, which was shipped to us as a genuine Ruby with East African origin (for those of you who had never seen a garnet, they bear a deep merlot like color which can often be mistaken for a dark Ruby). When Ben T. contacted us to inform us of the damage to his stone and the discovery his Ruby was in fact a Garnet, we were devastated - we take each and every one of our rings and client's experience very personally and nothing is more important than our clients confidence and trust in us. I assured Ben T. we will take care of a replacement, the remake of the ring to fit a new Ruby of his choosing, as well as a gift of wedding rings of his choice. The replacement Ruby was larger and was independently appraised at over 4(!) times the value of the original gemstone (independent appraisal of said Ruby is available upon request). We then gifted Ben T. his choice of wedding rings in the store. He selected a beautiful 2 carat diamond band for his fiancée and white gold band for himself - free of charge. If you take a look at the prices of 2 carat diamond wedding band on our site as well as man's gold wedding band, you'd find ours was a gift of good intention and apology. All the while, Mr. Ben T. acted rudely towards my staff, sending numerous threatening and condescending emails causing one of my employees to break in tears. We apologizes many times, but not even once did Ben T. thanked myself or my staff for working so hard to make things right, not even when all was said and done. Ben T.'s acceptance of the replacement Ruby, as well as the gifted bands, brought this very unfortunate mishap to a successful close. We are human, our vendors are human and rarely, something is bound to go wrong. Over the past 20 years we have stood behind our products and have never escaped our responsibility in doing the absolute right thing by our clients, even when there was an actual cost to do so. 2 months later, Ben T. demanded a refund of his original purchase or he would write reviews everywhere, file complaints and even take this story to the press. He has now made good on his promise and has written 1 star reviews on many sites. My offer stands - I am happy to refund Ben T. his full purchase price, provided he returned his replacement Ruby, engagement ring and the gifted wedding rings to us in their original condition. We have used this experience to sharpen and better our skills. We purchased an advanced electronic detector that can accurately identify most gemstones - the human eye is no match to advanced scientific instruments and we want to be certain beyond any shadow of a doubt in our assessments as there are hundreds of Gemstone types. We will check every gemstone we acquire as well as check all gemstones of clients' existing rings. We regret beyond words when such incidents occur and we promise to always do the right thing for our clients and stand behind the product we sell. Isaac Gottesman Owner, dimend SCAASI

casions, some jobs may see a delay in delivery as our quality control is strict and we will deliver a ring only when it is as spectacular as we promise it to be. Unfortunately, your ring took additional time to finish and I truly apologize for that. We made sure to set aside a similar band for you to wear on your wedding day just in case, but we were able to deliver your beautiful ring in time for your wedding. We recommend ordering wedding rings at least 3 months prior to the wedding date to help eliminate such occurrences, as rare as they are. I want to thank you again for your feedback, we will use it to sharpen our skills and do better job at communicating clearly with our clients.All the best to you and your husband.