Went to Dirt after reading all these great reviews. I met with them in person, emailed them several photos of types of blooms, ferns, and flowers. One of the 20 or so photos was three large leaves flat on the table with flower scattered. That p...hoto was an example to set a vase on top of the flat leaves. I explained the venue had super tall ceilings. Height was important. I knew blooms costed more. I wanted greenery to save money but one or two flowers to add some color with the green if able. I expressed my ideas; asymmetry, every reception table could have different arrang. I trust them do a good job because that is why they are in business right? The girl was very agreeable and said she understood. She told me she could work within a budget but may need a little bit more budget. So I trusted her and added $30 per table arrangement. I left me feeling very confident in their capabilities.
Friday before the Wedding: My Planner showed me a photo of what the arrangements would look like. It was that picture of three flat leaves with flowers sprinkled. No height. We immediately called Dirt and spoke to the same girl I had met with in August. She kept speaking in circles and was very long winded. As a young artistic person myself I respect other young artists.... but this time she sounded like she didn’t really know what she was doing or how to simply listen to a fully paid customer.
I knew I had to be very specific with her to get something that wouldn’t look silly, something able to balance the tall cathedral ceilings in the space. Although, I do not understand how 1 photo from an email, the flattest arrangement, was the one they chose to emulate. On the phone: “What we need is a tall arrangement. How about this... a tall clear vase with greenery that sprays out and up to add more height and width, if you already bought the tropical leaves then put them on the table.” She said that would cost more if I wanted vases and blooms and blah blah blah.... we argued that we are not paying anymore and to do what they can. Wedding day:
Planner was at the venue at 10 am to accept the floral delivery from Dirt Flowers. But no delivery showed up at 10, 10:30, etc. and My planner called frantically. They kept telling her the driver was on his way. The driver arrived 1hr 10mins late at 11:10 am. He told her the Dirt office staff directed him to take his order to the church not the reception. They have had this order since last August/September yet they still were clueless the day before about what design they were creating for the centerpieces. And then after text and verbal reminders from my planner about what was to be delivered and where, they still screwed up on wedding day.
My lovely wedding planner was at the venue frantically putting out the flowers and moss (which had to be separated from big slabs of moss, not neatly cut into strips), and trying not to get dirt all over the tables/floor. At noon she left and flew down the highway and arrived at the church just before 1:00 pm.
Monday: complained to the owner (who has been totally unavailable for months). She explained that there had been staff turnover, that she was sorry and would get to the bottom of why there was such confusion. She also asked how they could "make it right." We suggested a refund but they delivered a floral bouquet a $200 credit. Reception arrangements did not include any flowers or look anything like my examples. Partial refund would have been much more appropriate.