With high expectations for the "best cakes in South Florida", we were completely disappointed. Our reception package with the Westin Colonnade included a cake from Ana Paz, Etta's, or Divine Delicacies. Knowing the reputation DD had for their s...pectacular cakes and their fame within professional athletes and celebrities, we chose them. Because what was included in the package was pretty basic, we asked for a bunch of "upgrades" that we paid extra for: two different flavors, a crystal and pearl ribbon around each tier, crystal-surrounded pearls for the top tier, special piping, and a bow with a brooch. We actually wanted an exact cake that was in the showroom, just replacing the argyle tiers with the special piping. Two days prior to the wedding, I received a phone call saying that our order sheet got wet, to please send a picture of the piping we wanted, so I did. Come wedding day, we were underwhelmed with the cake, but didn't really look into it as we were obviously caught up in the joy of celebrating our marriage. When I finally got a chance to look through our pictures a few months later, I broke down when I saw what the cake actually looked like.
1. It had the wrong ribbon wrapped around each tier (a crappy all-pearl ribbon that looked like it was from the dollar store, not the $200 crystal and pearl ribbon we paid for), and it wasn't even put on straight.
2. The piping was incomplete. You could see they began to do it correctly where the bow began, but then they just did the bare minimum throughout the rest of the cake.
3. They didn't use the crystal-surrounded pearls for the top-tier, instead they used those silver sugar pearls that you can buy at a grocery store, and half of the tier didn't even have any on it.
Now the kicker...it's been four months of calling, emailing, and showing up to the shop demanding to speak to the owner, and the owner has never gotten back to me. We found the shop has a rating of an F with the BBB, and we now know why. We are now having to consult with our attorney in regards to the legal action we can take to be refunded our money for the incorrect cake.