The below message is my email to them after my bad experience -
Sir or Mam,
I had recently ordered some up lights from your company. But, the order was canceled because your shiping department determined that the shipping name was "invalad"... or "unverified". This was told to me by a lady whom I spoke with named Susan, on Tuesday September 20th.
Several things amaze me about your obviously flawed system.
First of all, I made the order about a month prior to the date which I needed the lighting. The date which the order was requested was August the 29th. It is very inconsiderate, and totally unprofessional of your company to wait 17 days to check data, upon which an order could potentially be stalled, or, in my case canceled. I was relying on these lights and had already contracted the service to a client, to use these lights. Why wasn't I notified in a more timely manner about a potential problem with your addressing system. I do realize an email was sent to me on September 15th asking me to verify my shipping address. I was not aware of any email until September 20th, by which time the order had already been canceled. I did not see anywhere during the ordering process with you company - that I was obligated comply with your companies imposition, that I must monitor my emails daily, in order to receive the product for which we contracually agreed upon.
Second of all, dispite the verification quest email being sent to me on the 15th, my debit card was still charged for the amount of $60! If my order was being held contengent upon me verifying the shipping address, and it did not get processed, why did your company take my money? By your company sending the email, it was acknowledgement that you were aware that the order was not being processed, and potentially would be canceled. In my view, this is very similar to fraud. You took money from me for a service, which you had not, and potentially would not, and eventually never did, provide!
Furthermore, in your company's email to me dated August 29th, it was said:
"Hello Nathan,
Thank you for reserving LED event lighting rental with DIYUplighting.com!
Just to confirm, we have 5 lights reserved for your event on September 24, 2016.
$25 has been charged to the credit card provided. This is a non-refundable deposit.
The remaining balance of $60.00 will be automatically charged to the provided card 1-3 days before we ship
the lights to you. The lights will be scheduled for shipment early enough to ensure that you will receive them at least 2 days before your event.
You obviously lied to me! Your statement above clearly says "The remaining balance of $60 will be charged to the card 1-3 before we ship". If this was true, you would not have charged my card for $60 at all! Because you knew it was possible you might not ship. Therefore, if you knew it was possible you might not ship, then you should have waited for the confirmation to charge me.
Lastly, I did receive a refund yesterday, September 21st, for the second charge of $60. Which as I said - was paid to your company on September 15. However, the $60 charge which your company stole from me, was the SECOND of TWO charges your company pilfered from me. The first charge, (and again this is a very obvious mark of your company's unprofessional nature), which was to serve as a reservation charge, was on August 29th, upon my initial order.