DJ Connection does a great job through the sales process, which makes it all the more disappointing when the rest of the experience with the company doesn't fit the expectation you... form when being sold. They have great pricing and enthusiastic salespeople, and everyone else you speak with through the process will woo you with their enthusiasm. We read reviews about other couples having trouble with not getting to talk to their assigned DJ until, in some cases, the day of the wedding. This proved to be a challenge for us as well, and despite DJ Connections process for trying to pair you with a DJ that fits with your expectations, the Production Department at DJ Connection fell short of this goal. We had DJ Justus, who did a fine job at our wedding but we felt as though he simply played songs off a playlist and didn't really do much else beyond equipment set up & tear down, and the standard introductions throughout the night. There was no mixing of music, and songs were simply queued up one and then another like I could do myself using Spotify. He was polite and professional but far more low-key than we were expecting based on our communications with the production department. That didn't ruin our experience on our wedding with the DJ though, and I was glad to have DJ Justus. It would have been nice to have been able to speak to him sooner than the week of the wedding, but I understand that's just how this company operates (unfortunately). Where my disappointment really lies is with the Production Department; arguably the most important part of the DJ Connection process. We had originally submitted song requests through their (extremely limiting) online portal and were assured that we could submit changes to the requests, which we did. After not seeing the changes within the portal from our side, we called and confirmed multiple times with various members of the production department, including the manager of the department that our changes had been made. Boy, was it disappointing when on our wedding day, we discovered that they were using only the original song requests. We know this for a fact because songs that we specifically requested to be removed were being played and all new songs were not played to our knowledge. Also disappointing was when the production department manager, on a call with my wife and I spoiled a surprise that my wife had been planning which required the participation of the DJ. When he realized what we had done, he laughed, and then apologized. It was unprofessional and we were disappointed that due to the structure of this company, he wasn't informed that this part of the day was supposed to be a surprise. I can't imagine we were the first couple to try to have a surprise involving music. It astounds me that this company doesn't have a good process or some way of keeping surprises a surprise. We still had a wonderful wedding, and DJ Justus did a good job, but if I were to do it all over again, I 100% would spend the extra money needed to hire an independent DJ who is in control of the whole process and that we can talk directly with. I would not recommend DJ Connection at all due to our experience with the Production Department. To their credit, after submitting a post-event survey, the production department manager called me with the desire to make things right. When it mattered though, they fell short and the wedding only happens once.