I spent a long time looking for my wedding ring, and this was actually one of the first places I looked at. I ended up coming back two other times before finally making the plunge on the first ring I ever tried on. It was just too perfect, exqu...isitely made, and different from any others I saw.
The first times around, the customer service during the sales experience was just great. They were nice, not pushy, and simply stated their prices and answered any questions we had about the jewelry. I bought my ring, and they were able to turn the order around within 2 weeks (maybe less).
I have my ring now, and it's beautiful, but I will say that the experience after I ordered the ring was a bit frustrating. I was getting down to the wire, which was partially my fault because I waited until the last minute, but they were willing to work with me, said they would get it done, and did get it done. The frustrating part was that the few times I called to try to get communication on whether or not it was going to be ready, I left messages that were not returned. I had to call several times, and wanted to make sure my ring was ready before driving through traffic and taking off work (since they keep regular working hours, which is not convenient if you work those too!) to pick it up. After getting confirmation, I got stuck in traffic en route to picking it up and they were kind enough to wait an additional 15 minutes so I could pick it up. They said they had taken a picture and weighed the ring for an appraisal and would send it to me. I had to wait 3 weeks afterward (and go on my honeymoon with an uninsured ring) before I finally bugged them a third time and finally received my appraisal. In summary, the end results were dazzling, and I had a great experience picking it out, but I wish that the end of sale experience was consistently great, and it wasn't. All told, I would go back to them again though, because they really have the most beautiful and unique new jewelry I've seen in the DC metro area at relatively reasonable prices.