DoubleTree by Hilton Charlotte City Center

y and helpful. I highly recommend this venue to anyone wanting an outdoor wedding in the heart of the city. Works great if you have a lot of out of town guests needing hotel rooms. HICC has a great wedding package. Thanks for making our wedding so magical.

o complain about either. Other wedding guests complained of cock roaches in their rooms, issues with room key cards and no hot water. Numerous guests were overcharged upon checkout & charged for things they had not ordered. My mothers bill was 3 times what it should have been. Onto my wedding review: They sell you on things they cannot deliver and/or just simply choose not to deliver. They host 300+ weddings a year &believe me, as a bride you will feel like 1 of 300 on your wedding day. Nothing special about you. They claim since they host so many weddings they are prepared for anything. Could not be any further from the truth. The weather was not on my side for my wedding. Which was fine. No one blamed the hotel staff for the fact that there was a hurricane in Charlotte that day. I blame the staff for the poor, pathetic way they handled this situation. The back up room I had been promised multiple times over the past 2 years had another event booked in it, even though they claim the $750 you pay for the roof is also the hold for the back up space in the event of rain... obviously it's not. They all but told us the corporate meeting that was taking place was more important than my wedding & if they were done in time I could have my wedding in that room. If not, I would just get whichever room was available. The other options looked like dungeons. The wedding coordinator is a sad excuse for a wedding coordinator. She is rude, impersonal & could care less that it is your wedding day. Her job is to book conference rooms, not make a brides day easy or special. Not a single person in my wedding party had anything positive to say about her. I paid extra to reserve a room for my bridal party to get ready in the day of. We didn't have time to go down & get breakfast so we asked what our options were. For a fruit try and stale bagels they charged me $150. then another $45 for water. Seriously? I paid close to $15k to this venue for my wedding plus 20 or so rooms for 2-3 nights from all my guests and you're going to charge me $150 for fruit? $45 for water? Come on. At the reception nothing we were promised occurred. We got our own drinks all night, we didn't get any of our cocktail hour food and drinks as we were promised, we didn't have our meals, which we didn't eat, taken to our room for later, they didn't use all of my decor that I had brought up there. Again all things that had been previously promised to me. My hair and make up artist who has done hundreds of weddings and numerous ones at this venue said she has NEVER seen a bride treated the way they treated me on my wedding day. Had it not been for the vendors that I personally brought in for the wedding and hired outside of the Holiday Inn, my wedding probably would have been ruined. I warn any future brides considering the Holiday Inn for your wedding venue. There is a shortage of venues in Uptown Charlotte and trust me they know it too. You hire a wedding coordinator and a venue to help in case things don't go as planned and to still make it just as special as you had hoped. You won't get that here! They wont think outside of the box when needed or do anything different than they're used too. Search your options, you will be disappointed here!

Joel

job helping us move inside. We can not recommended them enough!!

inens. The entire hotel staff at the Holiday Inn Center City in Charlotte is unbelievable. When you have your wedding here, make sure to rent the Olympic boardroom. It's an extremely small price to pay for day of convenience. We used it to get ready in. PERF!!

friends loved this! The food was great and staff was super helpful! Thanks!

7 months we were planning our wedding. They weren't organized and had to go over details multiple times. In the end our wedding turned out perfect!

ecially at a wedding. They were able to adapt the dishes to our liking, changing any sauces or sides, which for a picky eater is very important. In addition, as part of the package the hotel pays for part of your cake, centerpieces, and table linens. Depending on which route you choose to take the package may cover the whole cost of these items or you can upgrade and pay a little more to the specific vendors to make them bigger or different if you choose. I think this is a great feature of the hotel's wedding package because it allowed us to get the wedding cake and flowers that we wanted without having to spend a ton of money because half of the price was already included in our venue portion. We were supposed to have both our ceremony and reception on the rooftop, but due to weather we unfortunately had to use our backup spaces for both. The hotel was very helpful in this transition and tried everything they could to hold out and see if the outside wedding could happen. Once the rain did start they provided us with an additional unplanned backup space that we used to take our posed pictures in, since we could not do them outside. The staff was very friendly and helpful the whole weekend, and they seemed very accommodating. The only reason I do not give the Holiday Inn an overall rating of 5 stars is because of the planning process leading up to my wedding day. I booked my wedding 2 years in advance, and in that time frame the hotel changed wedding coordinators 4 times. This led to some confusion and frustration while trying to make and confirm plans because the person I was talking to kept changing. Luckily the coordinator I had for the day of my wedding was there the last two months before my wedding, which are the most important planning months. However, she too is no longer with the hotel as they have yet another new coordinator. I believe the Holiday Inn offers a great wedding package. Unlike other hotels they do not restrict you to using only their vendors, but they give you options of vendors to choose from. The Holiday Inn gives you the options and lets you personally customize it from there.

pleased with everything. I wouldn't change a thing!

Hors D'Oeuvres style recption). Most of our guests were from out of town and loved being in the heart of the city for the weekend. Perfect spot for an Uptown wedding!

tart, my wedding coordinator changed three times in less than a year. I know turnover is normal, but nothing carried over from person to person. We would have things done and completed, then two months later have to start all over because what was promised would no longer work. We booked during a promotional period to get more extras and the back and that was constantly questioned, we had to re-do our menu a few times because what was possible kept changing, so frustrating. That said, each girl was very kind, very professional, and we like them as people. The day of my wedding was not a good day. Once I arrived to the hotel around 3, I called my coordinator and asked her to stop by because I needed to speak with her. She said no problem, she would be there in 15 minutes. Never saw her. By 4:30, I was sick of waiting and was already a half hour late to my first look. So I sent my mom running around the building to find her. She had no luck and had to leave it at the front desk. We found out the next week that she was with the bride for the next nights with their rehearsal (which apparently took from 3pm to almost 8pm??). I called her numerous times and never got an answer, it VERY stressful to not know what is going on. It also makes me feel really crappy as a person that she couldn’t spare 15 minutes to speak with me but can easily give the other bride two nights in a row. Next, when we were heading over to our ceremony at Midtown Park, there was no 18 passenger shuttle that we were promised. Apparently, it had been in the shop for over a week and no one cared to tell us (even after confirming it would be there on Tuesday for our Friday wedding). So, we had to call cabs and see if our wedding guests could shuttle us around – horribly embarrassing. Finally on the roof and ready to relax, I’m immediately met (literally, as soon as I got off the elevator) and told that we have too many guests and we lied about our headcount. It turns out our family was being antisocial and wouldn’t intermingle so instead of 10 heads a table, they were stopping at 6 or 7. The first hour of my reception, my husband had to deal with their staff and do a headcount. During this ordeal, a conversation was held within earshot of my guests about how to proceed with the extra charges which caused a few people to ask me if I needed to extra help to afford my wedding. UNACCEPTABLE. There is no way to come back from that embarrassment. At this point, my coordinator finally shows back up with little to no solution, just “we’ll look at the numbers and see what you owe.” (For the record, we actually had two no-shows so we were under count.) Throughout the night, we also had numerous wedding crashers. People in jeans and t shirts were coming off the elevators, getting food, wandering around, and leaving. The staff has no regard for this and with the threat of charging extra for those people, I was completely livid. On the plus side, the food was delicious, the drinks were INCREDIBLY strong, and the space was gorgeous. That said, unless they have worked out the kinks of employee transition and have better policies put in place to handle stray folks wondering up, I would NOT recommend this venue, too much disappointment!

here from beginning to end.

I was being a nuisance to her. The food was amazing, the service was amazing! They helped us out with every detail the entire time! I almost can't even put into words how great it was to have our reception here. Our wedding was August 4, 2012 and people are still complimenting me on how much fun they had! I would HIGHLY recommend the Holiday Inn Center City.

e together nicely. No stress on the bride :) Everyone loved the venue, food and the open bar :)

ers and after parties, safe place for guests who drink and need to stay the night, beautiful rooms, and super friendly and accommodating staff. The food was great too!

to continually call to make sure there were enough rooms for all guests which wasn't fun.

ue was on the rooftop of the Holiday Inn in downtown Charlotte, NC among all of the skyrise buildings. It was beautiful and the food that the hotel restaurant catered was DELICIOUS! Everything I dreamed!

rooftop area, and I was advertantly charged another fee, or my wedding/reception would not continue!! OMG... We reviewed our guest list after the ceremony, and can only figure from guest input, the people looking on were being counted in our head count! While the party was great, we did get a few complaints from guests the coordinators were rude! The planning, cermony, food ect was great... just don't get unfortunate enough to get the replacement person who is nit used to this role! The value was great, the location phenominal, the view breath taking, the alcohol plenty, the food amazing, the servers splendid, and the photo ops perfect!! I do however feel this could have been a 5 star rating, minus the BIG issue we had!!

ing us in at the front were so kind and recognized our wedding.

he ballroom setup for our reception was a little awkward, with the dj & dance floor in a corner. The catering and waitstaff were great. We met the head chef at our tasting & it was an excellent experience. Overall, I was very pleased. We had a great weekend & have beautiful memories & photos. :)

luded in the price of using the venue. When you book there, you get lots of freebies included (e.g. cake/table decorations/honeymoon room/”day of” coordinator to help make sure everything is as requested/room block coordinator/tablecloths/etc). Depending on when you book, they also run specials for chair covers, reduction in site fee, etc. Everything was set up and occurred on my wedding day as discussed previously with the wedding coordinator - I couldn’t have asked for a more perfect wedding! There are various places within the hotel that you can choose to hold your ceremony and reception - I opted for the rooftop for both the ceremony and the reception and had about 75 guests. I have heard so many great comments about the venue from my friends and family and would highly recommend it to all Charlotte brides!

aspects I wish I had considered more such as how spread out all the guests were between the bar, dance floor, etc. Because it was on the rooftop, the beer was served in cans. That was something I never thought to ask and I thought was kind of tacky. The hotel provides either black or white linens, but somehow I got both? The tablecloths were black and the napkins were white. ??? So it just seemed that some of the details/communication got confused. Some things were wonderful like the dedicated maitre d', my entree was delicious, but I heard mixed reviews from others guests. We had them pull the crabcakes from the appetizer buffet when we found shells in them. I would recommend this venue to another bride, but I would make a few other suggestions too.

to have your reception on the rooftop be sure you like the back up location because there is a good chance you will have to use it. Be sure you read all the details of the room agreement if you chose to block rooms for your out of town guest. We ended having several guests stay in smoking rooms because that was all that was available.

he evening. But the hotel staff did a great job of moving the ceremony and reception into their ballrooms very quickly and everything still looked great.;Just be sure that you have booked the ballrooms in case of bad weather and that you will still be happy having your event in the indoor location. The staff was great and made every attempt to have my event in the outdoor location I had chosen but it just wasn't in the cards for me. The only bad thing about this venue is that there aren't many good photo backdrops. As long as you plan ahead for this you should be fine. We went out in the city to take some of our pictures. In hindsight I should have worked with the hotel and photographer to have better backdrops for the indoor pictures.

nd! NOt only do you have to worry about rain but worry about the wind. I was so worried about the rain that day that the wind didn't even cross my mind until most of my guests were freezing and and the salad was blowing off the plates!

eeping the block of reserved rooms and guests being able to book those rooms was nearly impossible. I have no idea why that was such a hassle. every time a guest tried to book a room I ended up having to call the hotel and do it for them through the wedding people. Everything else was fabulous and went SO well, but the room thing was a fiasco, continuously!