Forever Starts Here!
Wedding Specialist
COORDINATOR
Typically responds within 24h
AWARD WINNER (1X)
Thanks to recommendations from couples on The Knot
DoubleTree by Hilton Charlotte City Center features newly remodeled indoor and outdoor rooftop wedding venues located in the heart of Charlotte, NC. Sitting atop the DoubleTree by Hilton Charlotte City Center, our Rooftop 230 event venue presents itself as one of the only rooftop spaces in the city, an unforgettable spot for sky-high "I do's"!
DoubleTree by Hilton Charlotte City Center features beautiful event spaces that will comfortably host 130 of your nearest and dearest. Offering both indoor and outdoor areas for buzzing celebrations, you and your sweetheart are met with endless possibilities! Begin your wedding day with an indoor ceremony at the property's Mint Ballroom, a chic event space with a glamorous feel, or awe guests with a stunning rooftop ceremony, surrounded by the majesty of the glimmering Queen City! As the cocktail hour excitement fills the air, your guests can take an open-air stroll on the outdoor rooftop and clink champagne glasses to 360-degree views of the Charlotte City skyline. The rooftop terrace welcomes you and your guests with ample room for some festive al fresco wining, dining, and dancing!
Our staff is eager to create an exquisite wedding experience for you and yours. A personal, onsite event planner gives you and your partner the freedom and flexibility to create the rooftop wedding of your wildest imaginations. Let us keep everything running smoothly in the background so you can immerse fully in your special day. The venue's team of chefs also offers the finest catering for your event, crafting mouth-watering menus that can please even the most refined palates. Rest easy knowing guests can dance the night away and then spend the night in one of our newly renovated guest rooms, all without leaving the building!
Reach out now to schedule a tour and let us show you how your forever can start here!
Pricing details
Starting prices
Reception:
$4,000
Ceremony:
$1,500
Bar services:
$25 per person
Catering:
Contact for price
Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices. Peak season for this venue is Apr-Nov.
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Hotel
Rooftop
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Other Desserts
Food & Catering
Planning
Se Habla Español
Service Staff
Transportation
Shuttle Service
Awards and Affiliations
Any questions?
Meet the team
Wedding Specialist
Coordinator
Our experienced wedding specialist is here to help make your wedding dreams a reality! Serving as the venue's point of contact for all ceremonies and receptions, our very own wedding specialist can connect you with Charlotte's premier wedding vendors, and provide resources to help with the planning process. Working closely with the catering by forchetta team, the wedding specialist will ensure that your experience at the DoubleTree by Hilton Charlotte City Center is phenomenal from the beginning, all the way up until "I do".
Profile Picture: Ali Nicole Photography
Reviews
4.4
out of 5.060 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Holiday Inn Charlotte-Center City is highly praised as a wedding venue, with multiple reviewers highlighting the exceptional service provided by staff members like Haley, Jami, and Laura. The venue's stunning rooftop location and renovated spaces, along with delicious food served by Chef Luca, received glowing reviews. Reviewers appreciated the seamless planning process, flexibility, and attention to detail that made their wedding day stress-free and memorable. The overall experience, from accommodations to catering to coordinating events, was commended, making the Holiday Inn a highly recommended choice for couples seeking a magical wedding experience.- Top reviews
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Elijah F
3.0
11/19/2024
They promised us a lot and underdelivered. It is a beautiful venue and has delicious food but the execution with planning staff was less than ideal. It would take weeks for us to hear back from the coordinator and the woman we discussed all the details with and emailed for months was not present on our wedding day. Instead, we had someone whom we met once, who got our names and our wedding date incorrect and who instead of being present to set up our decor (as discussed well in advance) was giving tours to other couples less than 3 hours before our ceremony!! Also, we were promised a room (per our signed contact) would be ready at 8am for the groomsmen to get ready and it was not ready until almost 1pm. On the day of our wedding, a few hours before our ceremony (while we were taking photos) I was being asked what I wanted and where... all the decorations and a detailed layout was emailed welllll in advance and discussed at length. The only upside was that we still had a beautiful wedding and a lot was included in this venue but the professionalism was truly lacking. Support and serving staff were way more attentive and cared more about making our day special than the coordinating staff did. We did not feel special, prioritized or respected by them.
Kleigh K
5.0
8/30/2024
If I could give them a million stars I would! They made wedding planning a breeze. From the first interaction they were very attentive and helpful to my needs. My previous vendor pulled out 6 months before my wedding. I contacted DoubleTree and was able to get a quick response. From there their team made sure everything was taken care of.
The location is in the center of Charlotte with beautiful views. The hotel had a lot of amenities around which made the weekend special for all guest. We had our ceremony on the rooftop which was BREATHTAKING.
From the time I checked in to the time I checked out anything that I needed was handled in a timely manner. They honestly made me feel like a princess on my special day. They made sure all guest that were staying for the wedding were taken care of, even with a delay due to weather they handled everything to the point I didn’t even stress!!! I honestly would recommend them to anyone. And they have my business any time I stay in Charlotte
Any questions?
Michaela C
1.0
6/13/2024
Absolutely would not recommend. Just had our wedding here a few weeks ago and even though it still ended up beautiful, dealing with the staff at this hotel was horrendous. Was passed off to 4 seperate people during the planning process and then a week before was passed to yet another contact who had no knowledge of any prior conversations. Hotel cancelled all of our guests reservations and still has yet to refund some of them. Wasn’t given half of what they promised. Can barely even get a response at all, had to follow up with multiple emails just to get one answer. 0/10.
Theresa T
5.0
6/27/2023
Words can not express how thankful I am for Haley and the wedding staff at the Holiday Inn Uptown. Their patience, skill and thoughtfulness through the whole wedding planning process was unremarkable! Haley made something so complex appear seamless and easy. Thank you for making our wedding day the best day ever! Thank you for monitoring the rain clouds and moving us indoors. I had multiple guest comment that they thought moving venues downstairs was part of the plan and had no idea it was due to rain. Everything was so organized and perfect. The wait staff was phenomenal and so professional! All of our family and friends had the best time. I will recommend you to EVERYONE and ANYONE!! Once again, thank you thank you thank you!!!! You truly have a gift!!!
Curry L
5.0
3/21/2023
We had our wedding in an October of 2022 and truly could not have asked for a better venue. Kayla helped us book and was accommodating and flexible, helping us plan for a rehearsal, wedding, and brunch at a great price for our budget. We had a lot of guests from out of town so being able to have all inclusive place was really important to us. Unfortunately, Kayla moved on in the months before our wedding but we were so lucky to have Jami in her place. We could not have asked for a better coordinator! She was integral in making our planning as low stress as possible. Not to mention she is such a genuine, kind and helpful person. They offered a menu tasting for us and 2 guests, where we met Chef Luca. His food was amazing! We opted for the ribeye and crab stuffed salmon and they were both a huge hit. We had our ceremony and reception on the rooftop which had recently been renovated and had a beautiful view of the city, especially at night. The day off went so smoothly and Jami handled all the food/beverage/set up so we didn’t have to worry about a thing. Even months later, our guests still say it was one of the best weddings they have ever been to! I truly could not recommend a better place for any event!
Brandon L
5.0
2/23/2023
Jami and her staff were amazing, from start to finish they made our experience a first class feeling. Our wedding was spectacular from start to finish.
We recommend any couple who is looking at getting married in Charlotte to work with Jami and her amazing staff.
Tameka P
5.0
2/22/2023
This hotel gets weddings! Specifically, Laura Russell. Laura had every question answered before I asked and the details for our special day. As a same gender couple, we were unsure of the venue and the ceremony. Thankfully, we located this hotel on Zola and they made it magical. Special thanks to Haley Horton and Mariah Harris and their above and beyond level of professionalism, service, and compassion. The trio exceeded me and my spouse’s expectations!
Asheka L
5.0
1/12/2023
I feel incredibly fortunate to have found such an amazing venue. The entire experience was wonderful. The prices were super reasonable and they were very accommodating with my vision. We did not hire a day-of coordinator, but Laura Russell, the director of Catering, essentially filled that role without even being asked. She ensured the arrival of all vendors and that the wedding party and guests were being accommodated. She did all this while ensuring myself and then husband-to-be were being taken care of. The food was also amazing! Some of my friends still comment on how delicious it all was to this day and we got married in July 2022. Overall service provided went above and beyond what you pay for. I have 2 friends getting married soon and I am recommending this location or one of the sister locations to both of them!
Cassie F
5.0
12/28/2022
As a planner, I will always recommend this venue after such a wonderful experience my couple had.
This venue went above and beyond. My clients were one of the first weddings to have their event on their newly renovated rooftop space and WOW.
Guests are still raving about the food, the ambiance and the staff. My clients had all of their out of town guests stay at the hotel, we had ceremony/reception and after party here and then we even had a send-off brunch the following day.
The team here worked with us on customizing our menu and vision. We had a rockstar team of vendors that pulled this event off and couldn't be more thrilled with how it came together.
The restaurant and bar onsite is run by a Chopped Champion, Luca Annunziata. The bar and restaurant was a great meeting point for all of our guests throughout the weekend pre/post events.
Anastassia A
5.0
12/27/2022
All of the staff at the holiday inn were amazing. We contacted them just weeks before the wedding (due to our original location being cancelled). They understood how stressed we were and made everything simple. We came in for a tasting of the menu and were sold on using them for our wedding. The flexibility they offered and their ability to truly cater to our experience and preferences made them stand out. Other venues we contacted had restrictions, but Holiday Inn was able to accommodate all of our wishes. We really enjoyed being able to stay the night before as well as having a room the night of the wedding. We originally wanted a venue that our guests could sleep at so everything worked out in the end. Everyone received a group rate and our out of town friends were able to stay with us. The location is amazing. They are in the middle of downtown so we walked to restaurants and all of our out of town friends got to experience center city Charlotte. The actual wedding and reception was beautiful. We took advantage of having it on the rooftop with the reception downstairs in a larger room. We were nervous about the weather so they offered several locations as a backup, but everything worked out on the day of. We had a slight delay and deviated from the schedule. The team at the Holiday Inn worked with us to keep the show going and made everything run smoothly. I couldn't be happier how it turned out. The rooftop pictures on the roof are incredible and the finale sparkler pictures on the street are one of my favorite. Thank you to all of the staff at the Holiday Inn for making our day special!
Denise R
5.0
12/09/2022
My husband and I had our wedding on the rooftop rotunda & it was absolutely beautiful! The space was recently upgraded to include a nice green wall, which was perfect for photos. Our guests raved about how nice the staff was, and how amazing the food was! Kudos to the chef at Forchetta! The catering manager-Laura, was pleasant to work with, and made sure every detail was perfect. She worked closely with the vendors & coordinator to ensure our special day went smoothly. I would definitely recommend the Holiday Inn Charlotte-Center City for your next event or stay!
Leigh C
4.0
12/07/2022
We had a great time and the skyline was stunning. The only problem we had was our catering that was corrected immediately. Everyone is still talking about our wedding!
Deanna T
5.0
2/29/2020
We were married on 2/22/2020 at the Holiday Inn Charlotte Center City. We utilized the rooftop for our ceremony and the larger ballroom on the second floor for our reception. Both locations were stunning; the view on the rooftop is exceptional and the ceremony scheduled for the sunset added beautiful lighting for all of our photos. The banquet staff set the rooftop up beautifully with curtains behind the alter and white folding chairs arranged so all of our guests were able to view the ceremony. Both Kayla and Megan were phenomenal with wedding day schedules and rehearsals leading up to the big day. Everything was perfectly on-time, coordinated, and communicated to us. From all of the details prior to the big day, up until the second we cut the cake, it was amazing. The newly renovated ballroom on the second floor was the perfect setting for our cocktail hour and reception. Our families both enjoyed the room and the layout was very easy to move around and interact with all of our guests. The food at the hotel was amazing and Kayla and Megan made sure we were provided with plenty of food throughout our reception. Also, I have a gluten allergy and the restaurant staff were more than accommodating. They prepared my food separately and always had it plated differently than the rest of the food. My food was always delivered directly to me and I was ensured it had avoided any cross-contamination. The staff was also very accommodating to all of my vendors and remained in contact with everyone every step of the way. I would absolutely recommend this venue for anyone who has not decided on a wedding venue yet! My husband and I were blown away and more than pleased with everything!
Vendor response 02/29/2020
Thank you so much for your kind words! It was a pleasure working with you both, and your f...
amilies to make your wedding day something special! We hope these happy memories will inspire a marriage filled with love and laughter. Thank you again for choosing the Holiday Inn Family to help you celebrate!
Makeia L
2.0
10/29/2019
Married on 10/12/2019
Beautiful Venue!!! Let Down by Staff and Food!
Let me start by saying our wedding day was such a special day and we are over the moon to be married!!! The purpose of this review is to give factual information that might help someone in the future. Nicole was nice but she could not pronounce my name correctly and I had to constantly correct her. She was frequently out of the office and no one else had access to her email so it was frustrating to not have a constant back up person. Nicole and I discussed the day of schedule several times and on my wedding day the groom had to keep asking her and her assistant Kayla what was next. I feel like for the price you pay the staff should be working behind the scenes so the day runs smoothly instead of the bride and groom directing things. The food at the tasting was outstanding!! The food we were served on our day was sub par and not the same items we requested! The food for me was a huge let down. Nicole left halfway through the reception and passed the baton to her assistant Kayla. Kayla literally was missing in action. My husband had to keep looking for her and he ended up missing a big part of our reception because of it. Nicole had let us know the day of the wedding that we were one of her last weddings and her last day would be the following week. I am not sure if she was just not equipped for the position or if she had other complaints but she was only here 1 year and a few months. I will say that I was contacted after complaining by the general manager Stacey and the director of sales Jamie and they had a meeting with my husband and I and their wedding team. They listened and I feel like they will use our experience to help improve future weddings and hotel procedures as well. We made the best of our day and I feel like with the right people anyone could have a dream wedding here.
Leeanna S
5.0
9/22/2019
If you haven’t found your wedding and/ or reception venue, stop and check this place out. I promise you will not regret it. Wedding planning is stressful and I will hands down say our reception was the least stressful process all because of Nicole. Nicole always made sure we were comfortable with the decisions we made and didn’t have any questions. She always made herself accessible before we got married and the day of our wedding. I appreciate Nicole being detail-oriented, accommodating, and reaching out to our vendors the week of the wedding. My now husband and I decided to have our reception on the rooftop of holiday inn and I must say it was such a gorgeous evening! Nicole and her team made everything perfect, there was literally not one thing I would have changed. Not only was this venue spectacular but it was convenient to use their services for the food and bar portion of our reception. I have to add the food was absolutely divine and there was a good list of food options to choose from. Another thing that made this venue so great was the wedding packages. The prices were reasonable and it included many options. We appreciate Nicole and her team’s hard work in making our reception memorable with our family and friends!
Vendor response 09/25/2019
Thank you for the kind words Leeanna! It was such a pleasure working with you and Colin on...
your picture perfect wedding reception! :)
Shayla D
5.0
9/18/2019
We were looking for a one stop shop and the Holiday Inn was exactly what we were looking for! Nicole, our wedding specialist, is awesome! She made sure we were informed of everything, she was always willing to meet if need be. If any problems arose, she went the extra mile to make sure things were straightened out. She is the BEST! We enjoyed the bridal suite the morning of the wedding, my husband and I loved the bottle of champagne and chocolate covered strawberries we were greeted with the night of our wedding. The rooftop was perfect for our reception. This is the place to book if you’re looking for a city feel venue.
Vendor response 09/25/2019
Thank you so much for the kind words Shayla! We loved working with you and Preston on your...
wedding ceremony and reception! :)
Steph P
5.0
8/09/2019
As a photographer, working with vendors can be tricky. However, Holiday Inn did an incredible job hosting our Kate Spade Wedding styled shoot. They made us feel right at home! There are so many rooms inside to host your ceremony and reception. They even have a gorgeous rooftop! I would highly recommend looking into HICC for your wedding day! They will take great care of you!
Vendor response 09/25/2019
Stephanie, you are the absolute sweetest! We love working with you! :)
Cheyenne K
5.0
7/19/2019
I seriously would not have been able to survive my planning process nor my Wedding day without Nicole! She’s absolutely amazing and worked with me and my husband with the price as well! Amazing prices for all inclusive package!!! She even helped me incorporate my gender reveal all in one to my family! The venue was beautiful!! Thank you so much for everything!!
Vendor response 09/25/2019
Thank you so much for the kind words Cheyenne! It was such a pleasure working with you and...
Torrian on your special day! :)
Tkeyah B
5.0
6/01/2019
The wedding coordinators have truly outdone themselves. They work with you if you fall behind on payments or if you’re having a personal issue that has caused you to miss a payment. Communication is the key people. I love these ladies here & they have treated me like family. They have made everything that was impossible to accomplish to possible & I have accomplished it. I can’t wait for our big wedding day. The countdown has started!
Vendor response 06/05/2019
We’ve loved being apart of your planning process and cannot wait for your big day!
Troy A
5.0
2/04/2019
We can't say enough wonderful things about Nicole and the team at Holiday Inn Charlotte Center City. As DJs, we get to see firsthand how a venue treats not just their clients, but also fellow vendors. And we get to see it on a regular basis. We've watched the team at the Holiday Inn consistently take care of their clients and colleagues. They host incredible weddings and events and they deliver incredible service. We're honored to work with them!
Vendor response 06/05/2019
We love working with the Dream Team over at Carolina DJ Professionals! Y’all are the best!...
Shelbie M
5.0
1/23/2019
They were all sweet and made it the wedding of my dreams!
Vendor response 06/05/2019
We were so thrilled to work and make your wedding dreams a reality!
Taylor C
5.0
11/27/2018
Cannot say enough great things about this venue. The rooftop and ballroom are both beautiful. We had a few different wedding specialists over the year planning but each transition was seemless. Everyone was so helpful and accommodating especially Nicole and Ashley. Included in your price is a stipend for cake and flowers which is so helpful!
Carrie L
5.0
9/28/2018
Thanks to Nicole Bealby and Ashley Faulkenberry, I had the wedding of my dreams even Hurricane Florence did not stop the show. Seriously, I had a terrific experience using the Holiday Inn for our wedding. They were able to accommodate us among many diversities that the storm through at us that weekend including coming up with a last minute ceremony. Our guests all complimented us on the Room, the food and most importantly the experience. It was beautiful, everything about it and I am forever grateful!!!
Vendor response 06/05/2019
Despite Hurricane Florence, we loved working with you on your wedding! Thank you for the k...
ind words.
Rachel N
5.0
9/28/2018
I got married on 9/15/18, in the midst of a hurricane and the staff at the Holiday Inn Center City did everything in their power to make my big day great. So I didn't get the Rooftop wedding I really wanted. But I had a great time and had some truly awesome food. I would definitely recommend this venue for other weddings and events.
Julie V
5.0
9/08/2018
Where to begin. I am so over pleased with this Holiday Inn Charlotte Center City location. The sales team and the staff were just kind, sweet and pleasant and went over and beyond to make sure our sons rehearsal dinner a hit. I would 100% book them for any future events we may have in Charlotte. Thank you so much for everything.🤗🤗🤗
Andrea M
1.0
5/08/2018
Okay, let me start out by saying that my wedding day was absolutely beautiful and we had a great time. BUT the headaches getting to that point were awful. My fiancé and I had booked the Holiday Inn Center City over a year before our wedding day. Between then and the time we got married, the hotel went through not one, not 2, but THREE wedding coordinators. And the last coordinator popped up out of no where in February which was just two months before our wedding. And you can bet that between all three coordinators, the communication got worse and worse. Most of our agreements and notes that were taken did not transfer between the wedding coordinators. I don't want to mention any names, but the third wedding coordinator was by far the worst (and she was with us on our wedding day). She asked me what my salad selection was going to be literally 4 different times because she was that unorganized. She did not take good notes at all and every meeting she asked me the same questions repeatedly. She called me a few times to follow up, but I told her I wasn't going to talk to her on the phone anymore because the things we discussed over the phone never got done - it was her word against mine and I needed proof in writing. From that point on, our correspondences were done through email.
As I mentioned above, we had booked this venue over a year in advance. We also booked the Olympic Boardroom which is a large room for my bridesmaids and I to get ready in. It was written in my contract that we had paid the surcharge for this room. We also booked the two adjoining rooms beside it for my parents and mother-in-law. A few weeks prior to the wedding, my wedding coordinator said she had to check to see if the room was going to be available for me. If I have been planning my wedding for over a year and have already paid for the room, it should be available for me no questions asked. But it gets better. One of the adjoining rooms to the Olympic Boardroom had two double beds. I had told the wedding coordinators NUMEROUS times that I was going to be staying in that room with my parents the night before the wedding. Guess what? It didn’t happen. My room wasn’t even on the same FLOOR as the Olympic Boardroom. Why does that matter? Because someone else was in that room the day of my wedding when I was the bride and I should’ve been. Also, it was a huge inconvenience that I had to move my belongings from a room on 12th floor to the Olympic Boardroom, and then move it to my suite the night of the wedding. So I had 3 different rooms the day of the wedding. How stupid is that. It’s unnecessary is what it is. And it all could have been prevented if there was better communication.
The string lights were another issue. The hotel told me I couldn’t hang them over the reception tables like I wanted – they “had” to be hung under the rotunda. Bull crap. There are pictures on The Knot and Wedding Wire websites where the string lights are shown being hung over the reception tables. So why can't you do it? I confronted her and finally got my way after some back and forth.
As much as I would like to recommend the hotel because of the location, I can't because they put us through so much and the planning process was a terrible experience.
Madison M
5.0
12/27/2017
We used the Rooftop Siena for our ceremony and reception and it was amazing! Exactly the modern feel we were looking for. Kat and her list of preferred vendors were fabulous and accomodated even all of my last minute changes with professionalism. The food was top notch! We got so many compliments. We used the Olympic boardroom to get ready and it was great. So much room. The whole day was magical.
Shannon W
4.0
7/10/2017
This was a perfect location for my wedding. The roof top provided a perfect location for the ceremony and the ballroom was amazing. The staff was friendly and very helpful. I would recommend this location to any one.
Sarah W
5.0
5/23/2017
I recently had my wedding at the Holiday Inn Charlotte Center City and it was fantastic. We had both the ceremony and the reception on the roof. Beautiful views of the city. The food was wonderful and Kat, Bini, and their team were so friendly and helpful. I highly recommend this venue to anyone wanting an outdoor wedding in the heart of the city. Works great if you have a lot of out of town guests needing hotel rooms. HICC has a great wedding package. Thanks for making our wedding so magical.
Donna S
5.0
11/29/2016
Our wedding was perfect! The view from the roof is breathtaking at night. The staff was very accommodating and made everything run smoothly! Couldn't be more pleased.
Jillian W
5.0
11/01/2016
Overall, I loved every moment of my Wedding ceremony and reception on the Holiday Inn Rooftop setting! It was a beautiful, hot, summer day for our wedding, and I appreciate all that the hotel staff did to make our day so special.
Sara H
1.0
9/06/2016
I had a horrific experience with my wedding at this hotel. I booked my wedding here 2 years ago & could not possibly be anymore disappointed with this hotel and their staff.
My room was fine. Clean, plenty of towels. Nothing special, nothing to complain about either. Other wedding guests complained of cock roaches in their rooms, issues with room key cards and no hot water. Numerous guests were overcharged upon checkout & charged for things they had not ordered. My mothers bill was 3 times what it should have been.
Onto my wedding review: They sell you on things they cannot deliver and/or just simply choose not to deliver. They host 300+ weddings a year &believe me, as a bride you will feel like 1 of 300 on your wedding day. Nothing special about you. They claim since they host so many weddings they are prepared for anything. Could not be any further from the truth. The weather was not on my side for my wedding. Which was fine. No one blamed the hotel staff for the fact that there was a hurricane in Charlotte that day. I blame the staff for the poor, pathetic way they handled this situation. The back up room I had been promised multiple times over the past 2 years had another event booked in it, even though they claim the $750 you pay for the roof is also the hold for the back up space in the event of rain... obviously it's not. They all but told us the corporate meeting that was taking place was more important than my wedding & if they were done in time I could have my wedding in that room. If not, I would just get whichever room was available. The other options looked like dungeons. The wedding coordinator is a sad excuse for a wedding coordinator. She is rude, impersonal & could care less that it is your wedding day. Her job is to book conference rooms, not make a brides day easy or special. Not a single person in my wedding party had anything positive to say about her. I paid extra to reserve a room for my bridal party to get ready in the day of. We didn't have time to go down & get breakfast so we asked what our options were. For a fruit try and stale bagels they charged me $150. then another $45 for water. Seriously? I paid close to $15k to this venue for my wedding plus 20 or so rooms for 2-3 nights from all my guests and you're going to charge me $150 for fruit? $45 for water? Come on. At the reception nothing we were promised occurred. We got our own drinks all night, we didn't get any of our cocktail hour food and drinks as we were promised, we didn't have our meals, which we didn't eat, taken to our room for later, they didn't use all of my decor that I had brought up there. Again all things that had been previously promised to me. My hair and make up artist who has done hundreds of weddings and numerous ones at this venue said she has NEVER seen a bride treated the way they treated me on my wedding day. Had it not been for the vendors that I personally brought in for the wedding and hired outside of the Holiday Inn, my wedding probably would have been ruined. I warn any future brides considering the Holiday Inn for your wedding venue. There is a shortage of venues in Uptown Charlotte and trust me they know it too. You hire a wedding coordinator and a venue to help in case things don't go as planned and to still make it just as special as you had hoped. You won't get that here! They wont think outside of the box when needed or do anything different than they're used too. Search your options, you will be disappointed here!
Vendor response 09/09/2016
Each and every couple who allows us to provide them with our services to make their most p...
recious day special is our number #1 priority. We pride ourselves on exceptional service, which is evident from the voices of our couples who were united in wedded bliss at the Holiday Inn Center Charlotte. We have reached out and spoken directly to you to address your concerns and we value your feedback so that we may continue to always look for ways to elevate our services. We wish you both a lifetime of happiness.
Holiday Inn Charlotte Center City Weddings Team
Michelle T
5.0
9/04/2016
Karen and her team is AWESOME!!!
Sheyla W
5.0
5/21/2016
Thank you very much for the gracious and over the top service throughout the wedding planning process; and especially on our wedding day this past April. It was wonderful and the hotel and wedding staff exceeded our expectations!
Sheyla and Joel
Addie L
5.0
9/27/2015
Karen and all of the staff at HICC were absolutely amazing. They were so helpful and always very prompt in returning calls and emails. Our wedding day was beautiful and at the last minute rain moved us inside. Karen and her team did an amazing job helping us move inside. We can not recommended them enough!!
Tiffany P
5.0
7/30/2015
Karen at the Holiday Inn has almost become a second mom to me. I'm a little sad that my wedding is over. She and I worked together for 13 months to plan my perfect day. Catering tasting, timelines, coordinating, last minute changes, ordering linens. The entire hotel staff at the Holiday Inn Center City in Charlotte is unbelievable. When you have your wedding here, make sure to rent the Olympic boardroom. It's an extremely small price to pay for day of convenience. We used it to get ready in. PERF!!
Angie W
5.0
7/14/2015
Thank you so much for helping out our guests and providing them a wonderful stay for our wedding weekend. We got married at The Ritz Carlton and most of our guests stayed here. We used the front desk to hand out our welcome bags and all of our friends loved this! The food was great and staff was super helpful! Thanks!
Amy M
4.0
9/16/2014
The rooftop was an awesome setting for our wedding. It had great views of the city and was very convenient since a lot of our guest came from out of town. The service could have been a lot better. They went through three wedding planners in the 7 months we were planning our wedding. They weren't organized and had to go over details multiple times. In the end our wedding turned out perfect!
Cory G
4.0
7/08/2014
I had both my wedding ceremony and reception at the Holiday Inn, and overall was very pleased with the venue.
As part of the wedding package they provided our food for the reception, which was by far some of the best food I have ever had, especially at a wedding. They were able to adapt the dishes to our liking, changing any sauces or sides, which for a picky eater is very important.
In addition, as part of the package the hotel pays for part of your cake, centerpieces, and table linens. Depending on which route you choose to take the package may cover the whole cost of these items or you can upgrade and pay a little more to the specific vendors to make them bigger or different if you choose. I think this is a great feature of the hotel's wedding package because it allowed us to get the wedding cake and flowers that we wanted without having to spend a ton of money because half of the price was already included in our venue portion.
We were supposed to have both our ceremony and reception on the rooftop, but due to weather we unfortunately had to use our backup spaces for both. The hotel was very helpful in this transition and tried everything they could to hold out and see if the outside wedding could happen. Once the rain did start they provided us with an additional unplanned backup space that we used to take our posed pictures in, since we could not do them outside.
The staff was very friendly and helpful the whole weekend, and they seemed very accommodating.
The only reason I do not give the Holiday Inn an overall rating of 5 stars is because of the planning process leading up to my wedding day. I booked my wedding 2 years in advance, and in that time frame the hotel changed wedding coordinators 4 times. This led to some confusion and frustration while trying to make and confirm plans because the person I was talking to kept changing. Luckily the coordinator I had for the day of my wedding was there the last two months before my wedding, which are the most important planning months. However, she too is no longer with the hotel as they have yet another new coordinator.
I believe the Holiday Inn offers a great wedding package. Unlike other hotels they do not restrict you to using only their vendors, but they give you options of vendors to choose from. The Holiday Inn gives you the options and lets you personally customize it from there.
Caitlin P
5.0
5/05/2014
Absolutely loved having our wedding reception here. The staff was courteous to all of our guests and went above and beyond to make us happy. JoAnn, the coordinator, was in constant communication with us during the planning and made sure we were pleased with everything. I wouldn't change a thing!
Kelly M
5.0
7/02/2013
I planned my wedding from out of town and couldn't have been happier. Tracy and Rachel took care of everything for me from day 1. All the recommended vendors from the HICC were wonderful to work with. The food was amazing (we picked the Heavy Hors D'Oeuvres style recption). Most of our guests were from out of town and loved being in the heart of the city for the weekend. Perfect spot for an Uptown wedding!
tracy f
2.0
5/30/2013
When we booked with the Holiday Inn, I was super excited. The rootftop was great, the package seemed too go to be true, and it had so many things included. I know this venue has all fantastic reviews but my experience was not so perfect.
To start, my wedding coordinator changed three times in less than a year. I know turnover is normal, but nothing carried over from person to person. We would have things done and completed, then two months later have to start all over because what was promised would no longer work. We booked during a promotional period to get more extras and the back and that was constantly questioned, we had to re-do our menu a few times because what was possible kept changing, so frustrating. That said, each girl was very kind, very professional, and we like them as people.
The day of my wedding was not a good day. Once I arrived to the hotel around 3, I called my coordinator and asked her to stop by because I needed to speak with her. She said no problem, she would be there in 15 minutes. Never saw her. By 4:30, I was sick of waiting and was already a half hour late to my first look. So I sent my mom running around the building to find her. She had no luck and had to leave it at the front desk. We found out the next week that she was with the bride for the next nights with their rehearsal (which apparently took from 3pm to almost 8pm??). I called her numerous times and never got an answer, it VERY stressful to not know what is going on. It also makes me feel really crappy as a person that she couldn’t spare 15 minutes to speak with me but can easily give the other bride two nights in a row.
Next, when we were heading over to our ceremony at Midtown Park, there was no 18 passenger shuttle that we were promised. Apparently, it had been in the shop for over a week and no one cared to tell us (even after confirming it would be there on Tuesday for our Friday wedding). So, we had to call cabs and see if our wedding guests could shuttle us around – horribly embarrassing.
Finally on the roof and ready to relax, I’m immediately met (literally, as soon as I got off the elevator) and told that we have too many guests and we lied about our headcount. It turns out our family was being antisocial and wouldn’t intermingle so instead of 10 heads a table, they were stopping at 6 or 7. The first hour of my reception, my husband had to deal with their staff and do a headcount. During this ordeal, a conversation was held within earshot of my guests about how to proceed with the extra charges which caused a few people to ask me if I needed to extra help to afford my wedding. UNACCEPTABLE. There is no way to come back from that embarrassment. At this point, my coordinator finally shows back up with little to no solution, just “we’ll look at the numbers and see what you owe.” (For the record, we actually had two no-shows so we were under count.)
Throughout the night, we also had numerous wedding crashers. People in jeans and t shirts were coming off the elevators, getting food, wandering around, and leaving. The staff has no regard for this and with the threat of charging extra for those people, I was completely livid.
On the plus side, the food was delicious, the drinks were INCREDIBLY strong, and the space was gorgeous. That said, unless they have worked out the kinks of employee transition and have better policies put in place to handle stray folks wondering up, I would NOT recommend this venue, too much disappointment!
Sarah B
5.0
10/29/2012
Everything about this place my wedding day dreams come true. Absolutly had the most amzing day, everything was perfect. It was great to pay for the wedding/reception all together and not have to worry about a thing. My wedding coordinator was there from beginning to end.
Allie R
5.0
10/20/2012
My experience at the Holiday Inn Center City could not have been more perfect! We had our reception on the rooftop (which was beautiful!) I was able to email the wedding planner there will the million of questions that I had and never felt like I was being a nuisance to her. The food was amazing, the service was amazing! They helped us out with every detail the entire time! I almost can't even put into words how great it was to have our reception here. Our wedding was August 4, 2012 and people are still complimenting me on how much fun they had! I would HIGHLY recommend the Holiday Inn Center City.
LaTasha C
5.0
8/27/2012
We had our wedding on the rooftop and our reception inside the ballroom. Everything was great from start to finish. Rachel the coordinator at the hotel was so patient and supportive throughout the entire process. She really made everything come together nicely. No stress on the bride :) Everyone loved the venue, food and the open bar :)
Kristina B
5.0
5/19/2012
We had our wedding on the rooftop in mid april this year and it was fantastic! They recently renovated, so if you've looked here in the past, give it another view now. It's convenient to the airport, near lots of restaurants for rehearsal dinners and after parties, safe place for guests who drink and need to stay the night, beautiful rooms, and super friendly and accommodating staff. The food was great too!
Cindy B
4.0
10/07/2011
Our reception took place on the rooftop of the Holiday Inn. We received lots of compliments on the food from our guests. The maitr d did an awesome job setting everything up exactly how I wanted it. My only complaint was the rooming. I had to continually call to make sure there were enough rooms for all guests which wasn't fun.
Sarah S
5.0
7/06/2011
Amazing venue, all inclusive with many options. Amazing staff and accomidations. Food and atmosphere is stellar. Highly recommend!
Erin F
5.0
6/30/2011
I had an absolute blast at my wedding reception! I had my reception venue booked for a year and a half and Rachel (the wedding director there) was nothing but helpful the entire time! She made sure every single detail was taken care of. The venue was on the rooftop of the Holiday Inn in downtown Charlotte, NC among all of the skyrise buildings. It was beautiful and the food that the hotel restaurant catered was DELICIOUS! Everything I dreamed!
Mistee C
3.0
6/25/2011
We had our wedding at this site, and was thouroughly impressed with the area. We had a great Wedding Corrdinator... who went on maternity leave, and was stuck with the replacement! She unfortunately kept counting people who were "Nosey" to the rooftop area, and I was advertantly charged another fee, or my wedding/reception would not continue!! OMG...
We reviewed our guest list after the ceremony, and can only figure from guest input, the people looking on were being counted in our head count!
While the party was great, we did get a few complaints from guests the coordinators were rude!
The planning, cermony, food ect was great... just don't get unfortunate enough to get the replacement person who is nit used to this role!
The value was great, the location phenominal, the view breath taking, the alcohol plenty, the food amazing, the servers splendid, and the photo ops perfect!!
I do however feel this could have been a 5 star rating, minus the BIG issue we had!!
Bethany W
5.0
5/19/2011
I never would have thought that I would get married in the middle of downtown Charlotte. We had our ceremony on the rooftop. It was perfect! Carolina blue skies and a light breeze. Everyone at the Holiday Inn were awesome. Even the people checking us in at the front were so kind and recognized our wedding.
Christina C
4.0
5/12/2011
Beautiful hotel, newly renovated rooms, and competitive pricing. The Wedding Coordinators were *fantastic*! They were attentive, flexible, friendly, and really made it a great experience. The rooftop was a beautiful location for our ceremony. The ballroom setup for our reception was a little awkward, with the dj & dance floor in a corner. The catering and waitstaff were great. We met the head chef at our tasting & it was an excellent experience. Overall, I was very pleased. We had a great weekend & have beautiful memories & photos. :)
Elizabeth C
5.0
5/09/2011
The Holiday Inn Charlotte Center City was the easiest place to plan a wedding with no wedding planner! The hotel is great – right in the middle of downtown and the rooms are pretty recently renovated. They have wedding coordinators that are included in the price of using the venue. When you book there, you get lots of freebies included (e.g. cake/table decorations/honeymoon room/”day of” coordinator to help make sure everything is as requested/room block coordinator/tablecloths/etc). Depending on when you book, they also run specials for chair covers, reduction in site fee, etc. Everything was set up and occurred on my wedding day as discussed previously with the wedding coordinator - I couldn’t have asked for a more perfect wedding! There are various places within the hotel that you can choose to hold your ceremony and reception - I opted for the rooftop for both the ceremony and the reception and had about 75 guests. I have heard so many great comments about the venue from my friends and family and would highly recommend it to all Charlotte brides!
Kristin B
3.0
3/14/2011
Overall, I was satisfied with this venue, but definitely not overwhelmed. It was annoying that we had to include choice of meal on the invitations and they still got many of them wrong, including my MIL!
The venue is beautiful, but there are aspects I wish I had considered more such as how spread out all the guests were between the bar, dance floor, etc.
Because it was on the rooftop, the beer was served in cans. That was something I never thought to ask and I thought was kind of tacky.
The hotel provides either black or white linens, but somehow I got both? The tablecloths were black and the napkins were white. ??? So it just seemed that some of the details/communication got confused.
Some things were wonderful like the dedicated maitre d', my entree was delicious, but I heard mixed reviews from others guests. We had them pull the crabcakes from the appetizer buffet when we found shells in them.
I would recommend this venue to another bride, but I would make a few other suggestions too.
Jaclyn S
5.0
11/16/2010
Rachel and Ashley of the Holiday Inn were wonderful to work with. Our wedding went so smoothly, and it was beautiful. The food was great, the venue was breath taking, and the price was unbeatable! I would definitely recommend them to anyone!
ANGELA L
4.0
5/10/2010
I loved the rooftop view of the city. I loved the great food and wonderful service provided to my guest. I also loved that they had someone on point to run the reception which helped with the flow and gave us less to worry about.;If you chose to have your reception on the rooftop be sure you like the back up location because there is a good chance you will have to use it. Be sure you read all the details of the room agreement if you chose to block rooms for your out of town guest. We ended having several guests stay in smoking rooms because that was all that was available.
annamarie g
3.0
3/27/2009
The ceremony site was breathtaking on top of the roof-we were going to have the reception there but due to the threat of cold weather we held it inside;The room was small and poorly set up
Jennifer N
4.0
1/04/2009
We absolutely loved the rooftop terrace venue. Unfortunately since it started raining five minutes before the ceremony was scheduled to start our guests had to rush in from the rain and didn't get to enjoy that atmosphere throughout the evening. But the hotel staff did a great job of moving the ceremony and reception into their ballrooms very quickly and everything still looked great.;Just be sure that you have booked the ballrooms in case of bad weather and that you will still be happy having your event in the indoor location. The staff was great and made every attempt to have my event in the outdoor location I had chosen but it just wasn't in the cards for me. The only bad thing about this venue is that there aren't many good photo backdrops. As long as you plan ahead for this you should be fine. We went out in the city to take some of our pictures. In hindsight I should have worked with the hotel and photographer to have better backdrops for the indoor pictures.
Megan N
5.0
10/21/2008
The rooftop! Its something that most places don't offer so our guest got to really experience charlotte. It was an easy location for our of town guests to get to and get to go around charlotte as well as see it from the reception sight!;the wind! NOt only do you have to worry about rain but worry about the wind. I was so worried about the rain that day that the wind didn't even cross my mind until most of my guests were freezing and and the salad was blowing off the plates!
Elizabeth L
5.0
9/28/2007
Our wedding was someone small and the room we had was small, intimate, but large enough that we weren't crowded. It featured a lovely staircase in the middle going down to the street below so smokers could slip out occassionally.;Getting and keeping the block of reserved rooms and guests being able to book those rooms was nearly impossible. I have no idea why that was such a hassle. every time a guest tried to book a room I ended up having to call the hotel and do it for them through the wedding people. Everything else was fabulous and went SO well, but the room thing was a fiasco, continuously!
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DoubleTree by Hilton Charlotte City Center
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