Douglas and Joe have been nothing but amazing from the moment we met them! From the very first meeting they were open and welcoming, inviting us to their home/office and making us ...feel as if we were friends stopping by for a chat instead of two new customers looking to plan a wedding. Unlike many wedding floral designers we saw beforehand, which would only have a hand full of different candle holders or flower display settings; Douglas Koch Designs has access to hundreds of kinds of table top décor in varying styles, materials and colors.
Douglas spent hours with us (literally!) during every visit to his warehouse and office; going over varieties of flower types, colors, bouquets, candles, candleholders, vases, glassware, linens, and crystal in every arrangement imaginable; in order to create the design and feel we hoped to convey for our wedding. Which is saying a lot since we are both very meticulous when it comes to details (you wouldn’t be too far off calling it borderline OCD ☺). He understood from the beginning what looks, colors and styles we were going for and worked with us every step of the way to stay true to that vision.
As we got closer to our wedding date and our budget became tighter, Doug remained flexible to our changes and consistently helped us with new and creative ways to keep our design and look but staying within our budget. All the while, staying in constant communication with us and adding last minute changes, no matter the time of day or how close to the wedding date it got (This is huge!).
DKD went above and beyond for us, even planting additional flowers at the venue when the cold from the extended winter killed everything off the day of the wedding. It is impossible to fit into this review how amazing they are and how much they have done for us throughout the wedding process. Douglas Koch Designs embodies what true customer service should be.
We have both agreed that if we are to ever have another event, we will be using their services. They have won two friends and customers for life. Thank you again for all that you have done for us and making our wedding one all of our friends and family will remember for a long time to come!