4.8 out of 5 stars and 25 reviews
4.8
(25)5330 Reisterstown Road, Baltimore, MD
About this vendor
Your wedding dress (or gown) is not just any dress. This dress represents who you are as a person. Time was taken to choose just the right one that not only exhibits your character, also lets others see how you view yourself and future with the one person you have chosen to go through life with. We understand a wedding dress is never just a dress and deserves the upmost care and respect when handling, cleaning and preserving. Our gown preservation includes free in home (local) evaluation of your gown, museum-quality preservation with 100% guarantee.
Details
Fashion Services
- Alterations
- Dry Cleaning & Preservation
Awards and Affiliations
2015 'Best of Weddings'
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
4.8
out of 5.025 reviews
My daughter used Dry Clean Baltimore to clean and preserve her wedding gown. We could not have had a better experience. Throughout the process Dry Clean Baltimore was professiona...
l, prompt in their communication, and thorough. We were kept abreast of each step of the cleaning and preservation process including a video of the gown. The free pick up and delivery service was a tremendous convenience and the job they did on the gown was outstanding. Claudia from Dry Clean Baltimore was extremely knowledgeable, responsive, and pleasant. We would strongly recommend Dry Clean Baltimore.
As mother of the bride I was thrilled with the careful attention to detail and dedication to providing excellent attention to heirloom gowns! Results were excellent while protectin...
g the integrity of older fabrics. Tenisha is kind, thorough and patient. The pick up and delivery service was a bonus!
This was the best decision we ever made and worth every dime spent. After reading reviews of some of the nightmares experienced by other brides, my daughter and I decided to go wi...
th a very reputable cleaners. So we contacted Dry Clean Baltimore to do the job. We had a number of concerns about the process. The dress was covered with stones and embellishments from the sweetheart neckline, front and back, to the bottom flare out with tiny silk buttons down the back. We had sparklers at the end of the wedding, so the dress had been dragged on the concrete driveway outside the hotel and people had stepped on it multiple times. Added to that was the fact that because the dress was so dirty, my daughter wouldn't bring it to me until a year and a half after the wedding. When Ms. Tenisha Tutt came to my home and saw the condition of the dress, she didn't promise perfection, but said they would do absolutely everything they could to get the dress cleaned. When she called to say the dress was ready, because we were so doubtful, we asked if we could see it before it was packed and preserved. We were not expecting a miracle, but a miracle was what we got! The dress was cleaned and looked like new! My daughter was in tears when she saw it. AMAZING was all I could say. Everyone at Dry Clean Baltimore was extremely kind no matter who we talked to in person or on the telephone. Once the dress was preserved, Ms. Tutt arranged to personally deliver it to my home. She came and reminded me once again of the importance of proper storage. If you are looking for a top rated, professional cleaners to care for your important items, I highly recommend Dry Clean Baltimore. In addition, Ms. Tenshia Tutt deserves a 5-Star rating all by herself for her kindness, understanding, and professionalism. She took the worry and nervousness away from us about this dress. I didn't think anyone could do it, but they did the impossible.
I purchased my dress at a local and reputable bridal shop who referred me to this company to have my dress cleaned. I experienced the absolute worst customer service from Tenisha w...
ho handles the bridal gowns at this cleaners. I dropped my dress off at the bridal shop on 8/2/17. Dry clean Baltimore picked the dress up the very next day. By 8/7/17 the following week, I never received a call or email on the status of my dress. I called the cleaners and spoke with Kris who used to handle the dresses and she provided me with Tenisha's contact information. I emailed Tenisha on 8/8/17 and received an emailed response back on 8/9/17 stating that my wedding dress would cost $550 to clean and preserve. I emailed Tenisha back asking her to please call me to clarify the services being provided. When Tenisha called she described my dress as being "black at the bottom". I stated to her that I don't remember my dress being "black" at the bottom, only slight dirt that I saw unless there's something there that I'm unaware of and that I'd like to come into the shop to discuss the preservation process and gain a clearer understanding of what she saw as 'black'. Well upon my arrival to the shop, Tenisha tells me that she had a conversation with the owner and told him that I was concerned that my dress was dirtied during transport from the bridal shop to the cleaners and the owner stated that he did not want to take the liability of cleaning my dress without seeing it. I expressed to Tenisha that clearly she misconstrued my words and that's not what I was insinuating. I immediately informed the bridal shop who was very accommodating and had me bring the dress immediately over to the shop where they made arrangements for another steller company to clean my dress. I left the owner a voice message and he did call me back , unfortunately my dress had already been handed off to the bridal shop and due to the poor customer service I wouldn't have been willing to return to get my dress cleaned there, this company just lost out on $550 due to one employee's poor customer service. The price quoted to clean my dress that wasn't heavily soiled was absurd! What a nightmare!
These folks came recommended by my trusted seamstress, who did the alterations to my daughters wedding gown as well as my Mother of the Bride gown. And boy, they did not disappoin...
t! From my initial conversation with Chris, to pickup and delivery from/to my door by Tenisha, it was top notch customer service all the way! They are down to earth, personable and professional, and a pleasure to do business with. The gown came back in pristeen condition, and I even threw in my white linen pants suit at the last minute, which they did a great job on as well. TRUST these folks, you will be so happy with the results!!
Dry clean Baltimore did a fantastic job! I had a ball gown with cathedral veil and they sent me pictures of the cleaning process (in which they did a nice job) and put the dress an...
d veil in a nice storage box. Chris dropped the dress off to me in Delaware which was super helpful as well. Overall I was very happy with their services!
For my wedding I wanted to wear my Grandmothers beautiful silk wedding dress (that has a 5ft train). However it was in her attic for over 50 years in a cardboard box. I had my hea...
rt set on it and contacted DryCleanBaltimore.com to see if they could help. Chris assured me they could get it done. I was planning a destination wedding in Italy so I got my dress cleaned over a year ago and just got married a month ago, and the dress was perfect! It was exactly as I had hoped. I would highly recommend this company to anyone looking to clean and preserve an older wedding dress.
I highly recommend DryCleanBaltimore to clean your wedding dress! Chris picked up my daughter-in-law's dress a few days after I called and clearly explained the cleaning process. S...
he updated me on how the cleaning process was going, and returned the dress to my home three months after she picked it up - exactly when she said she would! The beautiful ball gown looks like new. DryCleanBaltimore is a completely professional and reliable company. I wish everyone I dealt with were like them! Thanks, again!
My daughter is getting married and the dress she is going to wear is one that is very special to her. We needed it to be cleaned and made new again. Schroedl Custom Cleaners went...
above and beyond with taking care of the dress, provided before during and after photos of the process, gave door-to-door delivery and was excellent from beginning to end. The dress looks like brand new! My daughter is so happy with how they handled her and the dress with TLC. We highly recommend Scroedl Custom Cleaners for wedding dresses and very delicate items.
I had an excellent experience with Schroedl Custom Cleaners because of Christopher Crawmer! Christopher was the consummate professional. He listened to all my concerns about my dau...
ghters wedding dress and took care of every one! He even made arrangements with a seamstress to repair a tear -that I can't even see anymore. Christopher sent emails and photos throughout the process so I knew exactly what was going on. And the dress was delivered to me at my work site because that was more convenient for me. I would recommend Schroedl's to friends, but that is absolutely because Christopher made it such a pleasant experience - and the dress looks great!
Excellent service!
I was thrilled with the job Chris and his staff did on my daughter's beautiful but delicate wedding gown. I never thought that the black stains around the hem would come out, but t...
hey did! The service was prompt and professional. I would be happy to recommend Schroedl Custom Cleaners.
From the initial point of contact, Christopher was helpful, courteous and efficient. We took advantage of the pick-up and delivery service which made the process of cleaning the g...
own convenient. The dress was soiled with dirt at the hem and train. It has four layers of material, with a hand made lace overlay. All of the layers are now clean and beautiful. You would never know that the dress had been worn. Throughout the process, Christopher communicated with me regarding the dress and time-frame for cleaning. We couldn't be happier with the results.
My dress is spotless!
I am glad I came across Schrodel. When I called about cleaning/preserving my wedding dress, Chris was very helpful in answering all my questions and concerns. I researched and call...
ed other places about cleaning and preserving my dress and Schrodel was by far the best. Not only by price but convenience as well. Chris picked up my wedding gown from my house to clean it and sent me pictures via email to update me on the cleaning process of the dress. When he was finished with cleaning my dress, he said that I could stop by and check it out which I did. The dirt on the bottom of my dress and stains were gone! I totally recommend this place. You will not be disappointed!
Although my dress is still in the process of cleaning at the shop, I wanted to shout out Chris's exceptional customer service skills. I happened to call him while he was on vacati...
on, & he still took my business call. He is consistently communicative either by phone or email (& is sending me written & photo updates on my dress's cleaning progress); he traveled to my home to survey my dress's condition & explain best cleaning & preserving practices. Chris was genuine, warm, & I felt safe giving him my dress to take to the shop. Although the price is a bit more than I wanted to spend...some things are just worth it. Can't wait to see the finished product! THANKS Chris!
Christopher and Schroedl cleaners is the way to go if you want your precious wedding gown cleaned and preserved. From the very first day that I contacted Chris to the day I receive...
d my gown, Chris never ceased to amaze me. He is the definition of great customer service. He was attentive, patient, and was more than happy to keep me updated throughout the cleaning process. I was amazed to see how good my wedding gown came out, like new. I will definitely pass the word around about Chris and Schroedl.
I had a wonderful experience with Schroedel Cleaners/Dry Clean Baltimore with my wedding dress cleaning and preservation. Chris was helpful and knowledgeable about the entire proce...
ss. He was great at keeping in touch and sent pictures of my dress before it was cleaned and preserved. He was also very accommodating to our busy schedule for pick up and delivery (yes, Chris came to get my dress from me!) I would highly recommend Dry Clean Baltimore to other Baltimore brides.
From the moment I talked to Christopher, I instantly felt at ease and knew I could trust Schroedl Cleaners to clean my gown. I wore my mother's wedding gown, which is about 30 year...
s old. It needed to be clean but I was so nervous and afraid that it was going to be damaged. I knew I needed to find an expert in vintage gowns. I found this in Schroedl Cleaners. Christopher was extremely professional and I was so impressed by the wonderful cleaning job they did.
I am very happy with how my gown turned out - it looks beautiful :) I had some grass stains which didn't totally come out, but were definitely minimized (because my dress was 2 la...
yers of 2 different materials, there's no way it could have come out). But the dress still looks and smells wonderful.
I also was very happy with their customer service - always so prompt and forthcoming. Good value for the money spent.
We found Schroedl cleaners through an online search and reading reviews - they were wonderful! My dress was huge (ian stewart ballgown) and had a delicate overlay so cleaning was a...
big task! They are very professional, came to my house to do an assessment and offer delivery services as well as boxing assistance!
Very nice to work with Chris - he talked through many of the decisions with my mother and was very patient. We highly recommend them!
I waited over 3 years after my wedding to get my wedding dress cleaned and preserved because I was so scared something would happen to my dress. I finally bit the bullet and calle...
d up Schroedl. I spoke with Chris, who was very friendly, professional, and reassuring. He offered to come pick my dress up from my house, but I preferred to deliver it myself which he was fine with. He emailed me "before" photos of my dress and a scanned copy of the contract. I didn't have to pay a penny up front. He told me it could take up to 2 weeks to clean the dress but 4 days later he emailed me saying it was done, with "after" photos. I had the option to go see the dress in person before it was preserved but I didn't feel like I needed to since I had the photos. A day later the dress was preserved and boxed up, and I went to pick it up (he offered to deliver it but I lived so close I didn't feel the need to have it delivered). Chris told me there was one stain on the bottom that had set in since I had waited so long to get the dress cleaned, but that was my fault. Overall I am very happy with my choice, and wish I hadn't waited so long to have my dress cleaned. The price was fair I thought, $250. There seemed to be about 10-15 other dresses being processed at the same time as mine, so I think they do a lot of wedding dresses. I felt I could trust Chris, and I'm glad I did. Highly recommended.
After my 12/1/12 wedding, my wedding dress hung in my closet for months. The bottom of my dress (a large, ballgown-style Maggie Sottero) was blackened from dragging on the ground. ...
I searched online for cleaners in my area that would be able to sufficiently clean my dress, and preserve it in a way that it would not yellow over time, and I found Schroedl Custom Cleaners. When I called and they directed me to Chris. I was impressed by his professionalism, as well as his willingness to come pick up my dress. The price point was very reasonable compared to other cleaners in the area , and I had increased confidence due to their "Association of Wedding Gown Specialists" guarantee. I signed the contract with Chris in my home and he took my dress with him. He kept me posted, and my dress was complete within 14 days. I opted to come to the shop and take a look prior to packaging. Tenisha, the employee responsible for cleaning the dress, did a fantastic job! I couldn't believe how she was able to get out all of the black dirt from the bottom of the dress, especially around the intricate lace detail. Chris delivered my dress to me in a preservation window box (positioned nicely so people can see the top of the dress) and I submitted payment over the phone. The whole process was easy and professional. I would highly recommend this vendor for wedding dress cleaning.
Chris with Schroedl Cleaners was absolutely wonderful to work with! Not only was he extremely responsive to all of my questions about the wedding dress cleaning and preservation pr...
ocess, but he went above and beyond to accommodate my schedule with pick-up and drop-off. He traveled all the way from Westminster to my house in Baltimore City to pick up my dress, took numerous pictures and kept me updated throughout the process, and then delivered my dress to me in less than two weeks! I wasn't only happy with the quality of their cleaning service, but also with the value. I priced out several stores for my wedding dress cleaning and preservation, and Schroedl Cleaners came back well below the rest! I had a wonderful experience and would recommend them to anyone looking for someone to take wonderful care of their wedding dress!
Chris from Schroedl Cleaners was the epitome of professionalism and timeliness with the dry-cleaning and preservation of my wedding gown. Literally door-to-door service, making th...
e ease of the last wedding task the best experience... he picked up and dropped off around my time schedule, made sure I was satisfied with the look of the dress by way of an email and photo before it was packaged up, and kept in regular contact with me about the return date, which was prompt. I also chose the cleaners knowing that they were part of the Association of Wedding Gown Specialists, which is an important factor for me in choosing a cleaner.
I highly recommend the unique and customized, personal service that Schroedl, and Chris, has provided to my and my wonderful dress. After such a lovely day, you want your dress preserved so that you can possibly pull it out of storage one day and have it look the same as the day you wore it. I'm so happy with the results, I couldn't recommend high enough!
Contact
5330 Reisterstown Road, Baltimore, MD
DryCleanBaltimore.Com by Schroedl Cleaners Since 1861