Dublin Ranch Golf Course & Event Center

Beautiful venue. Would have given five stars, but the events coordinator changed twice between the time we booked the venue and when we actually had our wedding. So many things got lost between each person. Made for a very stressful time.

The venue was great, love the location and the atmosphere. Had great views and lots of area to work with. The staff was great besidse one of the coordinators. She came along half way through planning and was very difficult to work with. She was not supportive and was asking questions a week before the wedding that should of been figured out months ago. The Main coordinator that i worked with though was great and very supportative. Very on top of it.

We originally chose Dublin Ranch fourteen months ahead of our wedding date for two main reasons: the view and the day-of coordinator Catherine. The setting was nice and the price seemed fair. Things began to unravel when we were notified by Catherine that she was no longer working for Dublin Ranch approximately 6 months prior to our wedding date. It was at this time that the Director of Operations, Robert Yee notified us that he would become our primary contact and that they were working quickly on hiring another venue coordinator. A few months later, we visited the venue for our food tasting with several of our friends and family. The experience was terrible as the food was tasteless and the meat was very tough. It was at this time that Robert notified us that their tasting food is leftovers from previous events that are frozen when the event is over. We were less than pleased, especially when he also informed us that they still had not hired a wedding coordinator (which was included as part of our wedding package) and we were only 90 days away from the wedding. At this time, we decided that it would be wise to pay the extra money and hire our own day of coordinator since the venue was obviously not going to take the initiative to do so, and also considering that Robert was less than cordial throughout the process. The day of our event we noticed right away that things were not in order. Our coordinator was rushing around trying to complete several set-up tasks by herself and when we asked the Dublin Ranch staff to help her, they simply ignored us. We also asked that the doors to the reception hall be closed for set-up but they were not and so guests entered into the room upon arrival, giving the appearance of poor planning. Our guest book/gift table was not completely set-up until 10 minutes before our ceremony was set to begin, and that had to be done by my mother-in-law. Unacceptable. We were also promised that golf carts would not be allowed up the 18th green during our ceremony. FALSE. Many guests commented and took pictures of golf carts and golfers playing less than 100 yards behind the alter as the ceremony took place. Included in our wedding package was passed wine, however no wine was served and so our guests had the pleasure of toasting with water. The salad we originally ordered was not the one served to our guests. We had approximately 30 servings of wedding cake that are unaccounted for, even though Robert claims it was not discarded. The chicken plates that were served to our guests were half the size of a typical chicken breast, noticeably smaller than the one presented to us at our tasting. My 17 year old brother was not properly identified at the bar and served an alcoholic beverage TWICE. We have since reported this to the State of California Department of Alcoholic Beverage Control, especially since the venue denies the matter however the bartended openly admitted he served him. To make matters worse, when these issues were brought to the attention of Robert and Dublin Ranch they essentially denied all accusations and refused to agree to any kind of resolution. As understandable as it is to make mistakes, it makes matters worse when there is absolutely no effort to ensure that your clients are happy with the product/service they received. We would NEVER recommend this venue

I think they did an amazing job for us! We had originally worked with Krystle and she was very helpful, unfortunately for us her last day was the day before our wedding. Robert took over for her and he was awesome!!! The reason I am not giving 5 stars is because I am still missing a few things from our wedding, because I heard from a number of our guests that the woman serving the meat was very rude, and the staff started cleaning things up before the wedding was over. Bur again Robert was very attentive and payed close attention to details, the food we had was really good as well!!