Durants Party Rentals

11am I contacted the dispatch team and was told the truck was about 10 miles from my location and should be there shortly. At approx 12:45pm I called again and was told the truck driver was unresponsive to their calls and they were unable to reach him. Dee, the women who was working with me was very calm, collected and very understanding of the predicament I was in; I had less than 4 hours to set up 15+ tables, 160 chairs and was paying people to set them up who were on the clock waiting for their delivery (starting at 10am). About an hour later, Dee contacted me saying the driver was unaware of the drop off time on my invoice, and had picked up another rental and was in the process of dropping it off. I was told it would be somewhere between 2-3 hours until the driver will be at my venue. After a 5+ hour late drop off, the rentals were FILTHY. Linens which were wrapped, had dirt and stains all over them. The chairs were in the worst conditions possible. I understand normal wear and tear, but there was mud, dirt, spilled food and drinks on the chairs. Each chair had to be wiped down by hand prior to us setting up the space. Aside from Dee and the delivery drivers, every person I spoke with at Durants was rude, curt, and unprofessional. No lack of empathy for my situation or loss of time and money on this day to set up my wedding. With the help of my Day of Coordinator, we were able to obtain a full refund for the linens (as it was too late for them to send replacements. I also didn't want to risk the time suck of waiting for "new" with the chance of them being dirty), and a partial refund on the chairs. Overall, they did their best to make it right, and I did receive nearly 50% of my total bill. However, the amount of stress and frustration this caused me and my husband is enough to say I will never work with, rent from or recommend anyone use this company.

ne less thing to worry about!)... Highly recommend them for your wedding day rental needs!

while they were closed because it was the only day I was in town.

airs, farm tables, linens, etc. and everything was set up promptly and removed promptly. Had an issue with a generator that wasn't a big deal, but they were very accommodating and refunded the price.

o make a deposit, they did seem very knowledgeable and had a great variety of things to choose from. Our caterer met us at the showrooms and together we picked out every little detail down to the coffee cups and silverware. They also allowed us to put a tent on hold in case we would need one due to rain, which we ended up not needing and we cancelled it 3 days before.

termine what is needed and are extremely patient when you change your mind 10 times. Everything was there on time and exactly as promised.

with. The options were great and reasonably priced. We ended up spending more than we wanted to on rentals, but the quality of what we got was great and so in the end it was worth it. I would definitely recommend them.

r. A simple email with what I wanted changed and they updated the quote within 24 hours! Stress free!

they were delivered to the theatre I noticed that they had delivered 3 7ft and only 1 8ft room dividers...one of the 7ft ones was broken too nonetheless. After talking to them on the phone I was told that they could not be back that day to correct the problem seeing as the one divider I needed was in their Danbury store...so after a short melt down we decided that we didn't need the 2nd 8ft divider...when we called back we told them not to bother and to credit us the difference and to also make sure they did a little something extra for us since it was their error which they did. So overall everything was fine...they just need to learn to read the rental order a little better.

omes to getting a bill at the end of the night as promised, dont expect it. Also they will not explain fees or remind you of the tax and the final bill was higher than my quote. Also when you try and get someone on the phone to talk about things, it is chaos and no one knows which end is up. They are however very pleasant on the phone and in person to work with.

elivery option because the venue was just down the road, so we borrowed a friend's truck, drove an hour, only to find they had to deliver most of the missing centerpieces anyway, at their expense since they were not ready for my pickup.

ve in the booth. The Durants people delivered the photobooth and didn't know how to set it up so the DJ had to help them set it up. After the wedding was over, we went back to Durants to get the photos on a flashdrive and the saleswoman told us it wasn't set up correctly to do that which wasn't OUR fault. She had sold the photobooth to us with the idea that we would have copies of all of the photos. That was its selling point to us. I called afterward and asked her if we could get some money back on the photobooth rental since it didn't work how we thought it was going to work. I asked if we could have maybe $50 back from the $850 it cost to rent it and she refused. I think that it so lame and incredibly bad customer service. Don't use Durants if you can find another place to rent from in Poughkeepsie or surrounding area. Across the bridge, rental places are cheaper and better!