Durants Party Rentals

supposed to protect the ground that the wedding was taking place on. When i called to complain, the sales girl Shayna was extremely apologetic but then the "manager" named Barbara came on who was not just, unempathetic and unhelpful, but was down right rude. She blatantly lied and accused me of changing the order which forced them to change the delivery date. When i asked why i was not informed, she said, i should have known better. She was uncooperative and refused to accept any responsibility. I have been ordering from Durant's for the last 10 years and they have been generally adequate. This was the last straw, never again. Beware. Take a look at the pictures, you can clearly see the tables are outside the tent, because it was too wet. I spent a few thousand dollars and got a service that even a dog doesn't deserve.

I was told during this time that the tent, tables and chairs would likely arrive on the Wednesday before my Saturday backyard wedding, so that's what I planned for. The week before the wedding I was informed via email that the set up would not happen until Friday, which threw off my whole schedule. I pushed for delivery on Wednesday, and our contact was able to change it to late on Wednesday, but she expected to be paid in full, over the phone, beforehand. This was very inconvenient at the time because it was too large a sum to withdraw at once without notifying my bank. I had asked months before how payment worked and she was very nonchalant about the whole thing. ON MY WEDDING DAY, I was contacted via email to see if the rentals could be picked up the DAY after. This should have been organized far in advance. When the rentals arrived they were not clean. When the tent was packed up and put away, the crew just cut up all the zip ties from the tent wall and left them in the grass. Additionally, I had emailed about lighting early in the process to try to understand exactly how much lighting we needed. Upon set up, we had way too many lights-the extra spotlights were expensive and not used. I have to say, they are cheaper than a lot of other companies, but I was ultimately disappointed.

r rentals a great value and they work with our reception (The Thayer Hotel) venue frequently so arrangements were seamless! Our reception started in the morning and Durants was happy to have rentals delivered the day prior. My only source of disappointment was in the fact that the images of the colors offered in no way resembled what we got. The only option for yellow was "lemon", which was a rich, deep color on the website. That was the color I was hoping for but was prepared to receive something a bit brighter based on the name. However, the color of the napkins resembled more of a yellow highlighter. Definitely not the end of the world, but I'd recommend ordering​ a sample or napkin or something to see the color in person first!

nner. The rental items were amazing quality, delivery and pickup were a breeze and the prices were unbeatable (believe us, we tried!) all in all they deserve every bit of five stars and then some! They took worry out of the equation and delivered amazing products and services.

out 10 miles from my location and should be there shortly. At approx 12:45pm I called again and was told the truck driver was unresponsive to their calls and they were unable to reach him. Dee, the women who was working with me was very calm, collected and very understanding of the predicament I was in; I had less than 4 hours to set up 15+ tables, 160 chairs and was paying people to set them up who were on the clock waiting for their delivery (starting at 10am). About an hour later, Dee contacted me saying the driver was unaware of the drop off time on my invoice, and had picked up another rental and was in the process of dropping it off. I was told it would be somewhere between 2-3 hours until the driver will be at my venue. After a 5+ hour late drop off, the rentals were FILTHY. Linens which were wrapped, had dirt and stains all over them. The chairs were in the worst conditions possible. I understand normal wear and tear, but there was mud, dirt, spilled food and drinks on the chairs. Each chair had to be wiped down by hand prior to us setting up the space. Aside from Dee and the delivery drivers, every person I spoke with at Durants was rude, curt, and unprofessional. No lack of empathy for my situation or loss of time and money on this day to set up my wedding. With the help of my Day of Coordinator, we were able to obtain a full refund for the linens (as it was too late for them to send replacements. I also didn't want to risk the time suck of waiting for "new" with the chance of them being dirty), and a partial refund on the chairs. Overall, they did their best to make it right, and I did receive nearly 50% of my total bill. However, the amount of stress and frustration this caused me and my husband is enough to say I will never work with, rent from or recommend anyone use this company.

wedding day rental needs!

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ly and removed promptly. Had an issue with a generator that wasn't a big deal, but they were very accommodating and refunded the price.

at variety of things to choose from. Our caterer met us at the showrooms and together we picked out every little detail down to the coffee cups and silverware. They also allowed us to put a tent on hold in case we would need one due to rain, which we ended up not needing and we cancelled it 3 days before.

your mind 10 times. Everything was there on time and exactly as promised.

p spending more than we wanted to on rentals, but the quality of what we got was great and so in the end it was worth it. I would definitely recommend them.

e quote within 24 hours! Stress free!

vered 3 7ft and only 1 8ft room dividers...one of the 7ft ones was broken too nonetheless. After talking to them on the phone I was told that they could not be back that day to correct the problem seeing as the one divider I needed was in their Danbury store...so after a short melt down we decided that we didn't need the 2nd 8ft divider...when we called back we told them not to bother and to credit us the difference and to also make sure they did a little something extra for us since it was their error which they did. So overall everything was fine...they just need to learn to read the rental order a little better.

expect it. Also they will not explain fees or remind you of the tax and the final bill was higher than my quote. Also when you try and get someone on the phone to talk about things, it is chaos and no one knows which end is up. They are however very pleasant on the phone and in person to work with.

orrowed a friend's truck, drove an hour, only to find they had to deliver most of the missing centerpieces anyway, at their expense since they were not ready for my pickup.

d didn't know how to set it up so the DJ had to help them set it up. After the wedding was over, we went back to Durants to get the photos on a flashdrive and the saleswoman told us it wasn't set up correctly to do that which wasn't OUR fault. She had sold the photobooth to us with the idea that we would have copies of all of the photos. That was its selling point to us. I called afterward and asked her if we could get some money back on the photobooth rental since it didn't work how we thought it was going to work. I asked if we could have maybe $50 back from the $850 it cost to rent it and she refused. I think that it so lame and incredibly bad customer service. Don't use Durants if you can find another place to rent from in Poughkeepsie or surrounding area. Across the bridge, rental places are cheaper and better!