Let me start this review by saying that the Dyles are lovely, wonderful people, and we are really happy with they way our wedding video and trailer turned out! They were prompt and professional on-site, and their talented crew got a LOT of grea...t footage from our big weekend. We were so glad to have them there! Personally, it was a pleasure to meet them and work with them during the event.
After the wedding, however, the communication dropped for a while. We were later informed that the Dyles had some unexpected, serious family issues come up, but we were not told that not until we finally reached out to them a few times, over six months after the wedding, after hearing nothing at all from them. We were certainly sympathetic to their issues--we just wished the communication had been better and that our expectations had been managed properly. The same issue continued for several months after.
At one point, there was some confusion about the music for the wedding video. We were asked to provide music selections, and we thought we told them to use anything they wanted. (We also wondered why they were just now asking us for songs 6-7 months down the line!) When we checked in two months later, they hadn't done anything further because they said they were waiting on us to provide songs--whoops. If I had known, I certainly would have sent them some song selections sooner! I wished they had followed up with us more on that.
We did finally receive a lovely, professional wedding video from Dyle Films, but it was nearly a year after our wedding date. Again, I hope that ours was a limited instance because of the sheer amount of footage they got, coupled with their family issues. With that said, and attempting to be understanding of serious family issues taking away from work, we just wish the communication had been better following the event. I would still recommend using Dyle Films because of the quality of the work. Be sure to simply communicate about timing and expectations after the event!