Staff was friendly, but the videographer missed my grand entrance and my walk down the aisle. Instead, he had the camera focused on my husband's face for 20 seconds and then captured me when I was 5 aisles away from him. The manager claims it's... because the videographer had no where to go and people were standing... I mean, that usually happens in a wedding, and you would think that someone who has filmed THOUSANDS of weddings would know where to stand and where to aim the camera. The right side of the aisle was basically empty with at least the last 5 rows not having anyone in the seats. He could have captured my entrance from the right side of the aisle.
Called and complained, actually I cried, claiming the biggest moment in my wedding wasn't captured and I will never get that back. I basically got a "well I'm sure there was a reason, and the videographer will explain it to you" I requested some sort of a refund due to the fact that MY biggest moment was ruined, and the manager denied it. Poor customer service, lack of customer satifisfaction on my part. There other work looks good, but there were moments in the final edit of the video where the mic was left on at inappropriate times (times when editing, the videographer should have obviously muted the mic) there were also times where his finger was in the frame and for some reason, he thought that was acceptable for final edit. Also, the intro song (which was questioned by the videographer and requested by me to be our wedding song) was some random song I never heard before.... The one thing dynamic is doing is re-editing the video so the sound is muted in those moments, his finger is out of the frame, and our wedding song is the intro song....i mean to me, those are all obvious things that should have been taken care of initially without request from me.