I am sharing this information now, because it still hurts everyday, and I don’t want anyone to experience what we did. Our Wedding Day was 9/3/21. We also surprised my parents and ...had them renew their 50 year vows that day. We chose to have our Wedding at Eagle Eye/Hawk Hollow Chapel based off of their Wedding Coordinator, Jennifer. She promised us the world, including so much support, there would be no need to hire our own coordinator. We paid for their most expensive package. She promised to stay through dinner, and if she couldn’t, she would let us know the plan. She told us nothing that day and abandoned us at our Wedding, and left us employees who had never even worked at Eagle Eye. The chapel coordinator, Tracy, was no help, and inserted herself in all of our pictures and kicked us out before our time slot was up citing there was another wedding, which there wasn’t. We weren’t even close to being over on time, she rushed us out by telling us to get our stuff and get out. I never thought I would have to tell her to get out of my photos. I wish I would have known. Jennifer messed up my table numbers that I chose, based off her blueprint. We explicitly stated no tip jar as that was included in our final bill, but there it was. She then told us, “You never said that,” so apparently my husband AND Parents are liars. The food was disgusting and Jennifer told us what we were getting and even what the contract said, and we didn’t get that. Since Jennifer left someone in charge who spent all night puking in the bathroom, I heard later (we didn’t even learn her name until our meeting a week later), the reception had no direction and was nothing but chaos. No one was in charge and we all felt that. The Eagle Eye employees even asked my guests to help them clean up early, and had no clue how to work the lights or anything. When we brought this to Eagle Eye, Corey, their sales manager said they would do better next time. They blamed me for not having a coordinator and my DJ for their issues. I even emailed CEO Richard Henderson begging for some compassion. He never responded. Their resolve was to only refund us the chapel fee, 3 Covid guests and a condescending letter.
Which leads me to Jennifer’s preferred vendor, Complete Weddings + Events out of Grand Rapids. We trusted Jennifer’s opinion since she was so involved in a lot of planning for us. I was assured they were familiar with the venue. This was 100% not true. Dan showed up with no camera and asked my DJ if he was the other videographer. Dan’s camera apparently didn’t work. Rachel assured us the pictures were good. 90% are unusable due to amateur reasons. Pictures out of focus, people not smiling, Tracy in all of our chapel photos, pictures of walls, my eyes closed…etc. I should have known I would hate all of them when the pictures came back in 2 weeks. We brought this to owner, Justin Loser. Maybe Rachel did take some better photos, and Justin just chose the ridiculously bad ones?? I’ll never know. He sent us a corrupted files over and over. Our highlight reel was short, and in and out focus. The full ceremony was literally the last 5 minutes from the side and looked like an old phone took it. Eagle Eye and Complete Weddings negligence, and lack of remorse was shocking. I pray for all who have been abused by all of these people.
I have much more truth to tell, but there is not enough character allowance.
https://youtu.be/tatzpVyQau4