DO NOT RECOMMEND AT ALL. DO NOT HIRE JUMP STREET BAND OR WORK WITH ECE AGENTS.
Our wedding was in August 2023 and I am finally mustering the energy to write reviews and relive the awful experience we had with ECE and Jump Street Band. I would... never want anyone to experience what we did on our wedding day.
To start, they played the incorrect version of the song I chose to walk down the aisle with my father to. As you could imagine the moment waiting to walk down the aisle with my father, hearing the wrong song made me so upset. We waited to walk down the aisle until the correct song played. Heads were turning and it was apparent that people knew something wrong was going on- it was utterly embarrassing. Prior to our wedding, we even set up/shared spotify playlists clearly delineating prelude songs, processional songs, and cocktail hour songs along with a timeline highlighting times, song names, length of song, and any additional information to know.
After the ceremony, the band leader, Hajji stated “I’m sorry about the ceremony, we will make it up to you.” However, the opposite was done. Our coordinator, let us know that Hajji, did not have the correct line up for the reception entrances. Our coordinator had to scramble and quickly work with Hajji to fix this. Then he proceeded to ask our coordinator what the timeline was and she said she would touch base with him after introductions and our first dance, although a detailed timeline was shared with all vendors several days in advance. Against our wedding coordinator’s direction and our timeline, the band went straight into parent first dances. This threw off the catering timeline and timing of the first course, impacting the rest of the night. Tori mentioned that we were at least 30 minutes behind timeline because of this.
During the planning phase, we chose 1 song for them to learn (per our contract) and that was “Beyond” by Leon Bridges, which was our first dance. The song was unprofessionally sang off of a piece of folded up white computer paper, which looks terrible in our photos.
For the beginning of my maid & matron of honor’s toast speech, the sound was full of static and it was hard to hear them. This was not the only time the sound was not great as there were multiple times throughout in which there was high-pitched feedback noises. For having to pay a high cost that included a sound technician and additional 3h sound check prior, these issues absolutely should not happen.
Per our contract, it stated the band received 20 minute breaks between each 1.5h sets. While we were having dinner, the band did not play live but played recorded music. In the wedding industry, it is typical that the band rotate out to eat their meals and this did not happen. The length of time the recorded/light music was played was exceptionally long. My husband and I went out to get sunset photos with our photographer and when we returned, the band was still not playing. When my coordinator tried to give the band feedback, they made it clear that it was more important that they sat down together to wait for their meals rather than entertain the guests/ bride & groom.
The band was told to only play 2 slow songs and specified the songs to play (because they had special meaning to my family) and I have emphasized that I wanted a dance floor that was lively all night/this was the most important thing to us. I sent a document of song preferences and likes/dislikes on months before the wedding to the agent and Hajji. In the beginning of the reception, many more slow songs were played than I had asked for. I had my coordinator and two of my bridesmaids give feedback on my behalf. When approached with feedback about the songs being played, my wedding coordinator and bridesmaids were met with resistance and argumentative responses. ZERO of the songs on our “Like” list was played. To top this all off, our FINAL/CLOSING song was on our "do not play" list. The absolute best part was the band kept referring to the slow songs as “songs for the grandparents” when ALL OF OUR GRANDPARENTS ARE DECEASED.
When relaying all of this feedback to ECE after the wedding, the responses were extremely slow and the main response was they are sorry that we experienced this and they have worked with this band for a long time and this is unusual. They did not return any portion of our money back as we requested and did not perform any further service recovery.