My husband and I had our Christmas-themed wedding at the Eden on December 10th of this past year, and I can’t sing the praises of the wedding coordinators, concierges, catering and janitorial staff enough. From start to finish we felt genuinely...
cared for by everyone in the resort...and I know how often they host weddings, but each and every person on the Eden team accommodated us in such a joyful way; as if we were the only wedding in the building. And it felt like they were sincerely happy for us. Which made the day feel really, really special.
Madeline and Felicia, our wedding/day-of coordinators, attended to every last detail of the day, making sure that absolutely nothing was missed. They were present, intentional, flexible, and at times even borderline protective of me and my family. And that’s anything a bride could ever ask for. I couldn’t be more grateful.
As far as the planning process goes: as a project manager, I very much appreciated the explicit, direct nature of their policies and procedures. After offering me several tours of the venue (MOB was from out of town and MOG wanted to see it on separate occasions) and answering all of my many many questions via phone and email, we had several formal meetings to comb through all the details and make sure we were on the same page. Maddie was able to help me delegate and manage my expectations, especially when it came to who was responsible for what, and even then bent over backwards to help me and my bridal party with day-of tasks.
With that (and some previous reviews) in mind, if I can be so bold as to give the DIY bride a tip: be crystal clear about your expectations of your venue, and understand that venue will in turn have behavioral expectations of you, your guests, and your parties. Planning a wedding is a collaborative process and every single vendor you hire is a human being, so it’s imperative that you treat them with respect and give them what they need to do their jobs. It's 2022: we're not pushing around staff and management like we own them just because we paid them money. Leave that ish in 1995.
It would behoove every bride and merrier to practice patience, thorough communication, and empathy for their vendors. Especially during what has been a very rough time for them. Good advice for marriage, too. ;)
Anyhoo-thanks again to everyone on The Eden Resort & Suites staff. You were such a crucial part of our big day and we appreciate your hard work!