About this vendor
The company was founded in 1999 as Edwin Novel Jewelry Design, Inc. The company is named after its founder, Edwin Novel, who designs, manufactures, distributes. Edwin Novel sells Real Diamond. Edwin Novel Is Focused on Engagement Rings, Diamonds Stud Earrings, Pendants, Wedding Bands, Solitaire Rings, Three Stone Rings, and best known for selling all qualities an colors for all kinds of budgets.
Edwin Novel, "Love Deserves a Real Diamond."
Details
Rings
- Engagement Rings
- Ring Services
- Custom Designs
- Engraving
- Financing Available
- Jewelry Cleaning
Wedding Jewelry
- Bracelets
- Brooches
- Cufflinks
- Earrings
- Necklaces
- Rings
Awards and Affiliations
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.8
out of 5.0327 reviews
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My husband ordered a diamond pendant for me and I just got it today. The quality of my pendant is unmatched. I love how you guys made it for me, it makes me feel special and I appreciate that you offer platinum for people like me that has allergies. Satisfied with the service and I will definitely be using my returning cust discount for my next purchase!
I absolutely love love love these people. Their customer service is top notch – they’re all so kind. It made my husband and I feel so at ease when it came to choosing a very important decision for our relationship. We got my engagement ring and our wedding bands here and neither disappoint!
Sending our gratitude to Edwin Novel and his team for making my parents 50th anniversary matching rings. My Parents loved their rings specially my mom. We appreciate your effort, I will definitely be buying more from you guys. 100% satisfied with my experience
Great experience for me and my wife. Thank you for making our matching ring bands and being able to accommodate our requests. Free shipping fee and the packing was also a plus!
My wife loves her necklace. I appreciate the quick response and great customer service you guys have. I made my wife happy, I'm happy! Highly recommend
I am very impressed with how pretty my earrings turned out! I love the packaging, very discreet and I appreciate that they were hand made. Very pleased with my experience with Edwin Novel! 10/10 would recommend
Thank you Edwin Novel for creating a special ring for my special day. I ordered a custom made engagement ring and was very impressed by the talented team at Edwin Novel. The ring arrived in a timely manner, was affordable, and was exactly what I was looking for. Great quality diamond and workmanship. Will definitely be ordering my wedding bands from them too.
Very shady & not transparent. I cancelled my order almost immediately on the weekend via their email option (after hours). Company refuses to cancel without charging me $150 cancel fee i wasn’t aware of. I must take delivery of product & then return it to avoid cancellation fee. Buyer beware of “stick to their policies” heartless shysters. Filed complaint with BBB & AG & Affirm
Every time I purchase jewelry from Edwin Novel, I am amazed by how beautiful the diamonds are. Flawless and bright. It’s a lot of fun to browse their website, with many gorgeous options to choose from. Excellent quality. Very impressed by the team at Edwin Novel Jewelry Design.
Just received my diamond ring from Edwin Novel, it’s so beautiful! The diamond is unbelievably gorgeous–super bright and shiny. The setting for the ring is extremely intricate, very impressed with the craftsmanship from the team at Edwin Novel. This ring is truly a piece of art. Thank you for such a magnificent piece of jewelry, Edwin Novel!
The best customer service I’ve ever experienced. I wanted to make a custom ring for my girlfriend. I reached out to the team at Edwin Novel and collaborated with them on the design. They were so patient with me, I cannot thank them enough. Very grateful for all of their help. The design was quite complex and they did a fantastic job at crafting it. She was thrilled when I gave it to her. Very talented team at Edwin Novel Jewelry Design!
Amazing jewelry from Edwin Novel! My partner bought me a diamond ring from them last month. The brilliance of the diamond is very impressive. And the setting is quite unique. I feel like royalty wearing it. I feel even more special knowing that every one of their pieces is custom-made and handcrafted. Beautiful jewelry from a fantastic company!
Just received the diamond ring that my fiancé and I ordered from Edwin Novel Jewelry Design and it’s everything that we hoped it would be and more. The brilliance of the diamond is astounding. The White Gold setting of the ring is extremely elegant. We are so pleased with the entire shopping experience that we plan on ordering the rest of our wedding bands from them too!
Absolutely thrilled with my experience with Edwin Novel! From the moment I placed the order, the customer service I called was incredibly knowledgeable and helpful. She guided me through the best options for me and my wife’s taste. I found the perfect ring for my wife that exceeded my expectations. Highly recommended!
Grateful for the team at Edwin Novel! Excellent customer service, and impressive jewelry. I respect the fact that all of their jewelry is hand-crafted. The entire shopping experience was very personable and professional. And the diamond I received is quite breathtaking.
In awe of the gorgeous diamond earrings that my husband gifted me from Edwin Novel! I’ve been wearing them every day. They match my wedding ring perfectly. The best anniversary present ever!
Very impressed with the wedding rings that my spouse and I received from Edwin Novel. Elegant, timeless designs, and the diamonds are simply magical. They’re always shimmering, it’s hard to look away. I got the 14k yellow gold band, while my partner went for the white gold – both of which are truly spectacular. It’s an amazing feeling to know that we’re going to be wearing these rings forever. Thanks Edwin Novel for the beautiful addition to our lives!
I was looking for a nice, classic men’s wedding band and found lots of great options at Edwin Novel. They had many simple yet elegant designs. I was tempted to buy more than one. I decided on a 14k White Gold option. It arrived yesterday and is everything I was hoping for. Very sophisticated.
I bought a wonderful engagement ring from Edwin Novel. I appreciate how all their jewelry is custom-made and handcrafted. Makes the ring even more special, knowing it’s one-of-a-kind and was made just for her. The diamond is flawless, and the design of the band is elegant. Very happy with my purchase.
In love with my wedding ring from Edwin Novel! I feel extra stylish and sophisticated wearing it. The diamond is super bright and shiny. The customer service team was very helpful with all the questions I had about picking out the perfect diamond. Very pleased with our entire experience!
My husband bought me the best wedding ring from Edwin Novel! I love the way the diamond sparkles, and the setting is truly special. He told me he emailed them with a design in mind, and they were able to bring his idea to life. I love my custom-made ring! Thank you Edwin Novel for helping to make our wedding ring dreams come true!
Super happy with my experience. The prices were so much lower than anything I saw in the store, and I didn’t even have to leave my house. My ring is perfect! Will be ordering all of my jewelry from Edwin Novel from now on.
Beyond thrilled with the diamond engagement ring that I ordered! The craftsmanship is truly impressive, and the diamond is unbelievably gorgeous. Couldn’t have asked for a better ring. Thank you, Edwin Novel!
I found the perfect engagement ring at Edwin Novel! Sometimes I catch my fiancé just staring at it and smiling. I can see the diamond sparkle from across the room. Truly beautiful piece of jewelry!
Wow! I’m sure glad that I ordered.. I ordered a pair of earrings for my wife, and they were absolutely stunning. And the process couldn’t have been any more simple. Will absolutely be ordering from Edwin Novel again.
In all of my years I have never found the perfect place for jewelry until now. Edwin novel designed me the best earrings that match the ones of my dreams. Wow this has been an experience to remember. I love the clarity that sparkled like the stars. I am forever going to thank this team.
You can trust Edwin Novel. I ordered earrings from them back during the pandemic and have been hooked ever since! Ashlee always gives me great insight on what would look best, and I’ve always been happy with the final piece. They clearly care about your experience with them which I always appreciate in a business.
This site has bewitched my eye! I just got my two rings in the mail and wow, the heart shaped stone is surreal. I love looking at it in the light! The different cuts and edges are so fascinating. This company made me interested in the art of diamond cutting. Such precision and care! I applaud these fantastic workers!
The sincerest thank yous from Terrence and Ellie to the entire
Edwin Novel Jewelry crew for making our wedding planning just that much easier. Fast shipping, prices that don’t break the bank, and all-around fantastic service, our matching bands are just what we wanted. Expect great things from these guys because they will deliver.
I looked high and I looked low for the proper spot to buy my beloved’s perfect engagement ring, and decided on Edwin Novel for their array of three stone engagement rings. Ordered a 1 and a half carat diamond ring with ruby hearts on the side and it came out spectacular! I already know my (future) fiance is going to be thrilled, so a big thank you to Edwin!
Call me classical but there’s something about diamonds that have always grabbed me. Witnessing the dazzle and class of a fine piece of diamond jewelry, and then basking in my self-created opportunity to wear that piece… it’s a feeling I work hard to reproduce time and time again. Over the years, I’ve built a marvelous relationship with Edwin Novel Jewelry, but my most recent purchase convinced me beyond doubt: this is the first and last destination for ALL things diamond. Affordable, yet still striking diamonds paired with a multitude of designs to select from. The marquise diamond leverbacks I ordered seem a particularly difficult design to get right, and yet when I opened the box, they appeared even more beautiful than advertised. Consistently the most SUPREME quality – I am always satisfied.
My father worked in jewelry for over 40 years. I grew up seeing shiny watches earrings rings of all kinds so believe me: I know my quality jewelry. Edwin Novel is probably my favorite online diamond shop. So much customization makes finding exactly what I would want convenient and the best part: they only use REAL diamonds. Love the earrings I received last weekend, and I’m sure that I will return for more…
The STUDS are a bold statement. Wearing them makes you feel POWERFUL. The diamond stones are a staple piece for everything that could be worn. It is essential to have them. ESSENTIAL. They are an everyday piece. Platinum is so nice and the quality is through the roof. I would say that I am for sure addicted to diamond jewelry. Particularly from these guys.
Unbelievable. I am in complete awe of these earrings and pieces of pure art. My grandkids love me in them and I do feel so much younger with them on. Anyways. Had a great time shopping with them and would recommend to a friend.
I am beyond content and speechless with the earrings I received. I am not much of a jewelry girl, but these are making me feel better about wearing them. There’s something magical about these diamonds, wearing them does wonders. Not only do I feel good about them, I look good too. I thought they were the perfect company to buy from, very accessible and courteous.
I want to thank Oliver and his help on finding the perfect ring for my wife! She said yes! Really enjoyed the service I received here. After speaking and dealing with the customer representatives, I felt fulfilled. I never had to worry since they kept me updated throughout the process. They are responsive, friendly, and knowledgeable.
They did such a fantastic job with my engagement ring. We’re both wowed with the quality, super competitive pricing too. Honestly can’t find anything to complain about, five stars all around
I always dreamed of owning diamond earrings, but I cant afford to just shell out thousands for a pair. I was just doing some (online) window shopping and found Edwin Novel and saw I can get a good pair of F VVS1 studs for under 800 dollars! when they came they were what I always wanted! So so so glad I treated myself with these!!!
Listen, being a fellow business owner… I have difficulty researching gifts like this. Thankfully I found this website and it was easy to navigate, I did not have to waste a lot of time like other websites. Everything is there, all I had to do was select it and checkout. Their products are accessible and their website is easy to read. My wife will like her birthday gift, I do not need to worry about it.
Edwin Novel is the pinnacle of customer service and care. I ordered a ring here because of its great price. I accidentally selected the wrong ring size and their friendly representative was able to update it for me free of charge. They really take the time to make sure everything is correct and I love their attention to detail.
I rate this jeweler 10 stars out of 10! It’s only the fourth month of the year and I have placed three orders with them. After the first (a wedding band), I was hooked! It was very nice to have and be reassured that quality still exists in a world like this. I reside in a small town and there’s not much here, especially for an avid lover of jewelry like myself. I love trying out new businesses and typically I only go to a place once. But after my experience with them, I knew I had to keep coming back for more!
My wife adores fine jewelry so I’ve shopped around everywhere for her and let me tell you: Edwin Novel is at the top of them all. The lowest prices, friendliest service, and most fantastic real diamonds – there’s just no comparison. These guys have earned my trust for life!
I am elated!! The ear rings are exactly what I wanted and needed in my life. The customer service is straight with you and are helpful with my inquiries. I am glad I purchased from here.
The engagement ring hunt is finally over! super satisfied with the ring and I know my wife will be too.
They have a great selection and they have an infinite number of designs to select. Their prices are also great and their craftsmanship is outstanding. Overall, I would give a strong recommendation.
Professional and streamlined process. Convenient and easy way to buy diamond jewelry.
my best friend recommended and they're legit. Her earrings have such a sparkle to them and I had to get a pair for myself. So worth it!!
Highly highly recommend Edwin Novel! I’m unbelievably happy with my ring from here. The diamonds wrap all the way around and whenever I wear it I feel just like royalty!!
They did such a fantastic job with my engagement ring. We’re both wowed with the quality, super competitive pricing too. Honestly can’t find anything to complain about, five stars all around
Such a pleasant time with this company. I couldn't decide between a cross and key design for a new pendant and shot Edwin Novel an email. They sent pictures with many different angles to make sure I was happy and I VERY much am. I'll definitely make them one of my go-to jewelers
HEAVENLY GORGEOUS BEAUTIFUL! Not enough words in the dictionary for me to say how much I love my earrings from Edwin novel jewelry that look and shine like the stars in the sky I told all my friends that they should buy something from here. Endless options!
THEY DIDN'T HONOR 30 DAY RETURNS POLICY ON MY ORDER EVENTHOUGH I RETURNED MY ONLINE PURCHASE IN 15 DAYS, SO I HAD TO FILE A DISPUTE WITH CREDIT CARD COMPANY. IT'S EASY TO GO INTO SOMETHING, BUT IT'S DIFFICULT TO GET OUT. DO YOUR RESEARCH FIRST. THEY HAVE BOTH THE MONEY AND JEWELRY.
wanted to write a reviews because I had nothing but a positive experience with Edwin Novel. I had two orders with Edwin Novel and everything always comes out perfect. Diamonds are great and the designs are exactly what I wanted. My friends also have had only great experience with them and have nothing but great things to say about Edwin Novel.
Edwin Novel Reviews are great and that is why I decided to buy from them. It an endgame t ring so I wanted something legit and made sure they are not a scam. I made sure they don’t sell Lab Diamonds because I personally feel they are fake. But Edwin novel is Legit.
I purchased a 2 carat emerald diamond ring. Specs are G and Vs2. Looks much better then what my local jewelry store was selling for more money.
Edwin Novel has good reviews because they are legit.
As a gift for my girlfriend after us having our 2nd kid together I wanted to get her nice diamond earrings. Other places charged a lot. Even the lab ones. Saw these guys online. They only deal with real ones. Girl loves them. Good job guys!
The most important jewelry of my life is absolutely amazing. Exactly what I wanted! Edwin Novel and my fiancé did a perfect job customizing my engagement ring. I am so happy and have told my entire family. My mom is going to go wild, she saw my ring and was so impressed with the quality.
When it comes to perfect craft, this company has it. Beyond happy with my order. Wife and daughters are going to love and enjoy. I appreciate the quick turnaround and appreciate the craft. We just needed a quick fix for my brother's wedding. Now we all can look dashing. Our expectations were met and passed. Sending a heap of gratitude to you guys. Thank you for everything.
Just got back from our honeymoon! What a great month it has been for all of us. Our wedding was also fantastic. No complaints, everything went smoothly and perfectly! It was a remarkable experience for my husband and I to get remarried. He bought me the wedding ring I dreamt of as a little girl, so sweet. The stone is perfect such an amusement to look at. I will recommend this company to everyone. They are great to work with and very understanding. Love xo.
Thank god I found Edwin Novel Jewelry Design, I was in desperate need for a new set of studs! Perfect for my friend's wedding. Great stuff here and even better in person. Relaying the word to the girls at work. You will get more customers from me. Thank you
Our wedding was a dream come true. I cannot believe that it was only 4 days ago, it feels like yesterday. My husband made the perfect choice for the rings, I am so happy. I always had high expectations but still, the man knows his stuff. Can't wait for our honeymoon this weekend. Thank you. We love them.
I chose Edwin Novel Jewelry Design to create my wife and I's rings for our wedding we had on the 3rd of July. What an amazing job they did! We are still talking about how beautiful they are, it's like Christmas every day. We had a nice wedding in the sun, filled with so many of our dearest friends and family. It still feels like that day because of how the rings make us feel, very loved. Thank you.
Had the most wonderful and memorable wedding, it was everything we could have hoped for. The biggest topic of that night was the diamond ring my husband gave to me. It is beautiful beyond comparison. The sparkle is awesome! We are so happy with our night and our rings. We got our rings from Edwin Novel Jewelry Design and it was the best decision we have made. When he put the ring on me, I felt like a queen. Words can't describe how happy this business has made me. I will never take mine off! Thank you to the moon and back.
My wife is very happy with them. They did everything we wanted and got some really high quality diamonds from them.
Perfect. Everything was just perfect.
My man got me the ring I wanted. It was just amazing. He proposed to me last night and I was very impressed. I couldn’t ask for anything more. The diamond is perfect. The ring is exactly what I wanted and the ring box it just so classy.
My man did a good job. Specially with the ring.
I’m very happy with my purchase. Recommended
I am very happy. I purchased my engagement ring from here years ago and I got to upgrade it. They took my original diamond and they let me use what I paid for it towards my new diamond. Really cool they did that. They said when I am ready I can do it again.
I purchased many jewelries from Edwin Novel Jewelry and my wife’s birthday is coming up on Sunday. I wanted to get her a nice solitaire engagement ring.
I called to see what they recommended, my budget was high because I made some money in the stock market. I spent in the 6 figures and got a 3 carat VVS round diamond. I had them set it in on a delicate 8 prong solitaire ring. I picked the 8 prongs because I wanted the diamond to be more secure. I asked them to make the ring itself more delicate then usual for the diamond to be the center of attention.
I am giving it to my wife tomorrow, I am so excited for her.
I have been going to them for years. One of the first jewelry we have purchased from them was my engagement ring. Now we see their name all over the place.
I want to write a little about them because I know most people don’t get to see inside. They have a very large manufacturing. They have a walk-in vault filled with diamonds. It’s a lot of diamonds inside that vault. It’s incredible.
They have a lot of good reviews. I decided to purchased for myself a pair of diamond stud earrings. I am very happy with what I got. The diamonds are very clear. I will also recommend them to my friends and family.
I am a gemologist specialized in diamond, I know what to order. I got a F VS1 because it won’t make any difference to purchase anything better for a 2.5 carat. If I was ordering a 5 carat I would consider going to VVS quality.
Everything checked out. The workmanship was actually above expected. Jewelry is hand made but their quality of workmanship is really great. I have not seen such quality work. Probably they use a microscope, hard skills.
Shipping was fast for me but was slow for my friends order. When my friend recommended these Edwin Novel Jewelry to me, he said that they make everything after you order and he told me to order early. I ordered 2 weeks before I needed the engagement ring. It got to me before that.
I ordered a simple 1 carat solitaire ring. My girl is simple. I got an S12 and the diamond is sparkling and nice. I didn’t have money for the VS. Edwin Novel Jewelry preferred choice is VS but I could only afford S12. I am actually very happy with the diamond. Very shiny.
We ordered our engagement ring from here and it is absolutely perfect. We couldn’t ask for anything more.
We were looking for an antique design that had a touch of modern and the design was just right.
We got a 1.25 carat VVS1 quality set in platinum. The diamond is extremely shiny, we couldn’t ask for anything more.
I purchased my diamond stud earrings from and I am very happy. I had purchased my engagement ring from here before and I was also very impressed at that time. It was my anniversary approaching and I decided to get my wife large diamond stud earrings.
I called them last minute to purchase the earrings and they made it happen for me. I got the earrings in just on time. I was so happy with the service and the order. The nice thing was that they were able to make some adjustments for no additional cost. They make everything from scratch so it was not a big deal for them.
Do not buy from this company. Customer service is great…until something goes wrong. Which is sort of the point of customer service. Back story breakdown (attention to addresses at the time of incidents);
-purchased ring 12/19/18 for proposal New Years. Was told over phone that shouldn’t be an issue. At the time I was working abroad in Texas while my family lived in Georgia as my fiance was still serving in the military. I had ordered the ring to be shipped to Texas because obviously I did not want her to receive the ring in the mail.
-received an email on 12/24/18 that with regret the order would not be ready due to holiday. (Understandable)
-Eventually I was able to propose Valentine’s Day. Ring was exactly as ordered.
-02/20/20 ring was sent in for service as the band snapped while my fiancé was cleaning. They explained it was because it was a thin band. They took care of the issue with no problems. This was while we were living in Georgia and shipped it from Georgia and received ring back in Georgia. No issue.
-Then 06/28/2021 the ring broke again in a different location of the band. Still no issue with customer service. We shipped the ring from Florida which had been our residence for a year by then. The address on the shipping was our current address.
-Waited for the ring, followed up and Edwin Novel had shipped the ring to our old address in Georgia. There was no phone call or email verification and clearly when they received the ring no one annotated the name and address. Well here is where the problem came in….
THEY ACCUSED US OF SCAMMING THEM AND THAT IT WAS OUR FAULT THERE WERE SO MANY ADDRESSES RECORDED AND THAT THIS WAS LIKELY A TACTIC!!! WHAT!?
After a series of extremely rude and sarcastic phone calls AND EMAILS from Mr.Johnson in customer service we finally received an email from Mr.Johnson stating our insurance claim was approved on 1/12/22. Oh, and best part…here was Mr.Johnson’s exact verbiage from an email from the senior supervisor in customer service management…and i quote;
“Because of this claim, our insurance company had cancelled our policy after paying this one out.
FedEx initially denied the claim. We could have left it that way and said, "oh well," but we didn't. Your statements and accusations are wrong.”
We have yet to receive a check. 3 weeks ago an assistant in customer service stated Mr.Johnson said he would have us a confirmation of shipment of the check. No check. No confirmation or tracking number. And Mr.Johnson is evading email and telephone calls.
Mr.Johnson is a terrible representative to be placed in charge of problem resolution. If Mr.Johnson is indicative of how this company is operated, I would not be surprised if Edwin Novel was investigated for insurance fraud. As a result of these actions we have been left with no other option than to sue Edwin Novel in small claims court. In addition we will be utilizing every platform available to prevent others from trusting such an important moment of your life to a company of this caliber. This whole process has been an entire nightmare. For 9 months my fiancé has not been able to wear a ring and we don’t have the refund as promised to purchase a new one. Either someone is lying or someone is keeping published checks from the insurance company. It does not take 3 months to mail an approved insurance claim.
I just received my diamond solitaire ring and I took them to get checked. They were just appraised for three times what I paid for them.
My brother use to work for a jewelry store and this company was the only supplier of the store. My brothers company use to double and triple their markup (jewelry stores have a lot of expenses, I heard their insurance expense was unbelievable).
It is understandable to get a really good deal when you cut out all the glamourous pleasure and convenience of buying from a retail store. If you want a deal, you should buy your diamond from here.
I will recommend them to all my friends and family. They will get a lot of sales because of me.
I ordered a $44,000 diamond solitaire ring in platinum. I got exactly what I was hopping for.
They were very kind and helpful to me. I purchased a 310 carat diamond stud earrings. Slightly larger then one and half carat each stone. I wasn’t sure what quality to order and my husband agreed that we should spend around 15 thousand.
I spoke to multiple people asking them for advice. One agent suggested for me to buy a 2.50 carat G VS2 and another agent said that there is no need for earrings to be VS quality and recomended to lower the quality and buy a 3 carat E SI2.
I like size and as long as the stone is white and shiny, for me it doesn’t matter the imperfections that are inside the diamond.
The diamonds I received look very nice. They are maximum shiny, more shiny then any other diamond jewelry I have. The color is really white and the imperfections are impossible to find with my eyes.
They gave me good service, good advice and good diamonds.
I got my wife’s engagement ring from here. I send it back every 6 months to get the ring cleaned and they do it for free every time.
They clean it taking out all the lotion and they buff it to take out all the scratches. They make the ring look brand new every time.
The engagement ring was perfect and the service is also amazing.
I would never thought to have a beautiful Diamond engagement ring ever and in this size! Me and my fiancé have couple of ideas of the ring we are looking for, among any other jewelry website that we’ve been researching to for months, Edwin Novel Jewelry Design have a lot of engagement rings designs like solitaire rings, halo rings or three stone engagement rings. It took us a while to finally decide “the one”.
My fiancé put the ring size 3 unknowingly and luckily before they started drafting my ring they contacted us to confirm my ring size. So we found out they manufacture all the jewelry themselves in Los Angeles, maybe that’s why it took them a while to finish up with my ring as everything is build-to-order. Knowing that, gives my Diamond engagement ring special as they creating it only for me - not like a ready made jewelry from China or who knows where else it comes from.
But boy oh boy! The wait is truly worth it! Beautiful, beautiful, beautiful! Very classy and the diamond clarity VVS2, blinding! I love it and so baby bird too, we both just staring it the whole time lmao Thank you!!!
We ordered from them because they have a lot of good reviews online. Their prices are also really good.
For my Engagement Ring it seemed they were the best choice and my fiancé decided to go with them also.
When I received my Engagement Ring I had high expectations because of all the reviews online. After receiving it, my expectations well wet met.
I would give Edwin Novel zero stars. Long story short I shipped a return (due to unsatisfactory quality) and they emailed me saying they received an EMPTY box from me. After several email exchanges and a phone call, they offered zero help to resolve the issue, implied that I intentionally shipped back an empty box, and the final outcome with Edwin Novel was that I had to file a claim with the shipping carrier and there was nothing further that they could do. They would not even look into their camera footage to check if one of their employees stole the item. The issue with carriers like UPS is they typically reimburse you if the package was stolen or damaged and typically a damaged package needs to be available for their inspection. I finally ended up getting my money back by filing a claim with my credit card company. So buyer beware, you get what you pay for... or straight up conned. If you're up for a long story here you go: It was a terrible experience from the start. I ordered diamond stud earrings in November that were $1,560 and their website said they offered two day shipping on orders over $1500. After waiting a couple weeks, I called to cancel because their website looks sketchy to begin with and I hadn't received any email updates on the status. On the phone they said they charge a 25% fee for cancellations so I went through with the order. Finally, the earrings arrive and they are not the quality I was expecting. I ordered studs with a halo that were about .9 ct total weight, color H, clarity SI2. However, I could immediately see a yellow tint, obvious inclusions, and the diamonds just didn't look clear. I'm no expert on diamonds but I have several other diamond jewelry pieces that are color H and SI1-SI2 that appear clear and you really have to look carefully for inclusions. I called customer service to express that I felt the quality was not up to par and to request a return. A manager called me back as well to push for an exchange rather than a return. They are like car salesmen hustling to push sales with no focus on customer service or making sure customers are happy. I didn't have a good feeling about everything so I ended up insuring the package when I shipped it back. When they received the box, I got an email from a man named Johnson a couple days later simply stating, "Our Returns Department received a package from you 01/03/2021 with an EMPTY box; the merchandise was not inside. Footage indeed showed the merchandise was not inside. Please open an investigation with the carrier you selected." Yep, my instincts are pretty on point. I went back and forth with Johnson via email and requested to see a copy of the video footage. He kept sending short responses saying the video footage confirms the box did not have merchandise and he advised me to open a claim with the carrier. I finally got a hold of him on the phone as it seems like he's the only "manager." I told him I was surprised by how this is being handled due to the lack of communication and effort to resolve an issue regarding a pricey purchase. He gave me a long story about having COVID (which is unfortunate if it's actually true), how they've had two instances in the past where customers shipped back empty boxes intentionally, and that he doesn't know if I might have done the same. Another car salesman tactic we all know talk excessively to exhaust the other person until they give up. I should have known the price of these earrings was too good to be true.
I had to say yes! The ring my fiancé purchased from here is amazing. They got it just right.
My fiancé’s family gets all their diamonds from here. I heard they are the largest diamond importers in the west coast.
I got a 4 carat H VVS2 Round Diamond Solitaire Pendent from here. Their prices are amazing. I started purchasing from them because of my mother. She was their customer for decades.
I purchased a ring online from this place WITHOUT reading the reviews! Do yourself a favor and RUN just as fast as you can! Do not get involved with this company! They don't return calls, texts, or emails promptly. I purchased a ring and not realizing the company they use to grade it is AGA, not AGS, IGA, or another large, stringent institution! I was told by 3 different jewelers that "you never know what you'll get" and that's when I did everything I could to cancel this order as quickly as possible (within 24 hours)! It wasn't until they received my dispute from Affirm that they contacted me, kinda funny. They are now trying to charge me a 25% fee for cancelling the purchase. I told them that was ridiculous and I did everything I could to get a hold of them ASAP. I then spoke with Johnson AKA John, AKA Joe over the phone for 20 min and he accused me of extortion because I told him I was going to write negative reviews and tell other buyers to beware! I argued and told him I'm stating a fact and never wrote a negative review in my life but what they were doing was just plain wrong! I also emailed a previous post of someone that had a similar situation as I did and Johnson/John/Joe said he didn't make him pay a cancellation fee and he still wrote a bad review! I did say if this didn't get solved, I would go to the store and "wring some necks", he took this as a threat and APPARENTLY that's when he decided not to be customer oriented any longer. This company is a scam, please email me and I can show you all emails and answer any questions you may have!
It's astonishing that there are so many positive reviews, given that the entire organization appears to be a sham. I ordered 18k rose gold 5 ct total weight stud earrings. The diamonds were supposed to be SI3 clarity and H color, and they were supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!
I am a long time regular to this online shop and my absolute favorite thing to buy from here are diamond studs.
I've been buying them as gifts and some for myself and as long you slide the scale for a clearer stone I'm happy with what comes in the mail EVERY time .
Work with some lady over the phone to help me pick out the perfect stone and setting for my son's wedding just earlier this month!!!!
Super excited about this pendant! It is an F initial in 14k yellow gold. Very dainty & simple. good for everyday wear. Exactly what I was looking for.
A great experience with ENJD. I didn't have the need to contact customer service I just placed my order, and waited for it to come. It came about 3 weeks later. Which is understandable, because they need time to create your custom jewelry. The ring itself came out beautiful. There were no flaws at all. No scuffs & the diamond quality is exactly what I paid for.
I like ENJD, they are very friendly and accommodating. I had a great time working with them.
I had an amazing time working with this company to design my dream wedding ring. My husband proposed to me with a stone that belonged to his great great grandmother. We had the diamond, but no setting. Luckily I found this company, and noticed all their terrific reviews.. I decided to give it a try and I am so pleased with what I've received. Its a lovely setting. 14k Yellow gold with tiny diamonds around it, halfway. ENJD has so many lovely designs its so hard to pick just one. They used my diamond to set into their setting. MARVELOUS!
My boyfriend loved his diamond stud earrings! It was the best anniversary gift! Thank you ENJD for making this possible
I'm satisfied with my order. They provided me with the appropriate ring and even paid extra attention to detail to the small changes I requested. Everything came out great, thank you
I am so happy with the way everything came out. I ordered a beautiful engagement set from this company. ENJD made sure that everything was perfect before shipping it out. I received an appraisal card with my purchase, and they accept refunds up to 30 days. They are very reasonable and their customer service is good
Overall, wonderful. Impressed with their service and shipping methods. They offer free 2 day shipping. They charge extra for over night shipping. Item ships after merchandise is manufactured. They answer any questions via email and phone call. They are very nice and knowledgeable.
I am super impressed with my necklace i received in the mail. The pendant is so shiny and trendy. The chain itsself is thin and dainty, just what I wanted. Something for daily use.
ENJD has so much to offer, I recommend to everyone! they manufactured my replacement wedding ring, an exact replica of the original! No complaints, they're awesome!