Edwin Novel Jewelry Design

the ring box it just so classy. My man did a good job. Specially with the ring.

do it again.

e stock market. I spent in the 6 figures and got a 3 carat VVS round diamond. I had them set it in on a delicate 8 prong solitaire ring. I picked the 8 prongs because I wanted the diamond to be more secure. I asked them to make the ring itself more delicate then usual for the diamond to be the center of attention. I am giving it to my wife tomorrow, I am so excited for her.

e. They have a very large manufacturing. They have a walk-in vault filled with diamonds. It’s a lot of diamonds inside that vault. It’s incredible.

ked out. The workmanship was actually above expected. Jewelry is hand made but their quality of workmanship is really great. I have not seen such quality work. Probably they use a microscope, hard skills.

ement ring. It got to me before that. I ordered a simple 1 carat solitaire ring. My girl is simple. I got an S12 and the diamond is sparkling and nice. I didn’t have money for the VS. Edwin Novel Jewelry preferred choice is VS but I could only afford S12. I am actually very happy with the diamond. Very shiny.

n platinum. The diamond is extremely shiny, we couldn’t ask for anything more.

rings. I called them last minute to purchase the earrings and they made it happen for me. I got the earrings in just on time. I was so happy with the service and the order. The nice thing was that they were able to make some adjustments for no additional cost. They make everything from scratch so it was not a big deal for them.

ew Years. Was told over phone that shouldn’t be an issue. At the time I was working abroad in Texas while my family lived in Georgia as my fiance was still serving in the military. I had ordered the ring to be shipped to Texas because obviously I did not want her to receive the ring in the mail. -received an email on 12/24/18 that with regret the order would not be ready due to holiday. (Understandable) -Eventually I was able to propose Valentine’s Day. Ring was exactly as ordered. -02/20/20 ring was sent in for service as the band snapped while my fiancé was cleaning. They explained it was because it was a thin band. They took care of the issue with no problems. This was while we were living in Georgia and shipped it from Georgia and received ring back in Georgia. No issue. -Then 06/28/2021 the ring broke again in a different location of the band. Still no issue with customer service. We shipped the ring from Florida which had been our residence for a year by then. The address on the shipping was our current address. -Waited for the ring, followed up and Edwin Novel had shipped the ring to our old address in Georgia. There was no phone call or email verification and clearly when they received the ring no one annotated the name and address. Well here is where the problem came in…. THEY ACCUSED US OF SCAMMING THEM AND THAT IT WAS OUR FAULT THERE WERE SO MANY ADDRESSES RECORDED AND THAT THIS WAS LIKELY A TACTIC!!! WHAT!? After a series of extremely rude and sarcastic phone calls AND EMAILS from Mr.Johnson in customer service we finally received an email from Mr.Johnson stating our insurance claim was approved on 1/12/22. Oh, and best part…here was Mr.Johnson’s exact verbiage from an email from the senior supervisor in customer service management…and i quote; “Because of this claim, our insurance company had cancelled our policy after paying this one out. FedEx initially denied the claim. We could have left it that way and said, "oh well," but we didn't. Your statements and accusations are wrong.” We have yet to receive a check. 3 weeks ago an assistant in customer service stated Mr.Johnson said he would have us a confirmation of shipment of the check. No check. No confirmation or tracking number. And Mr.Johnson is evading email and telephone calls. Mr.Johnson is a terrible representative to be placed in charge of problem resolution. If Mr.Johnson is indicative of how this company is operated, I would not be surprised if Edwin Novel was investigated for insurance fraud. As a result of these actions we have been left with no other option than to sue Edwin Novel in small claims court. In addition we will be utilizing every platform available to prevent others from trusting such an important moment of your life to a company of this caliber. This whole process has been an entire nightmare. For 9 months my fiancé has not been able to wear a ring and we don’t have the refund as promised to purchase a new one. Either someone is lying or someone is keeping published checks from the insurance company. It does not take 3 months to mail an approved insurance claim.

rs company use to double and triple their markup (jewelry stores have a lot of expenses, I heard their insurance expense was unbelievable). It is understandable to get a really good deal when you cut out all the glamourous pleasure and convenience of buying from a retail store. If you want a deal, you should buy your diamond from here.

e to multiple people asking them for advice. One agent suggested for me to buy a 2.50 carat G VS2 and another agent said that there is no need for earrings to be VS quality and recomended to lower the quality and buy a 3 carat E SI2. I like size and as long as the stone is white and shiny, for me it doesn’t matter the imperfections that are inside the diamond. The diamonds I received look very nice. They are maximum shiny, more shiny then any other diamond jewelry I have. The color is really white and the imperfections are impossible to find with my eyes. They gave me good service, good advice and good diamonds.

ok brand new every time. The engagement ring was perfect and the service is also amazing.

l Jewelry Design have a lot of engagement rings designs like solitaire rings, halo rings or three stone engagement rings. It took us a while to finally decide “the one”. My fiancé put the ring size 3 unknowingly and luckily before they started drafting my ring they contacted us to confirm my ring size. So we found out they manufacture all the jewelry themselves in Los Angeles, maybe that’s why it took them a while to finish up with my ring as everything is build-to-order. Knowing that, gives my Diamond engagement ring special as they creating it only for me - not like a ready made jewelry from China or who knows where else it comes from. But boy oh boy! The wait is truly worth it! Beautiful, beautiful, beautiful! Very classy and the diamond clarity VVS2, blinding! I love it and so baby bird too, we both just staring it the whole time lmao Thank you!!!

ng I had high expectations because of all the reviews online. After receiving it, my expectations well wet met.

earrings returned, the Edwin Novel company has given me the runaround for months saying that they need to ‘inspect’ and process it soon. You say you have extenuating circumstances to explain the delay, but at this point, you are misleading your customers and keeping hold of funds for who knows what reason. Every time I’ve asked for an update, it’s the same response. “ We have experienced many unfortunate situations during the holiday season, as well as its aftermath.” Your business has hardships, people have hardships, I get it, but this is extreme. My aftermath of a headache working with Edwin Novel has tested my patience. Does it truly take nearly 3 months? How much longer? I have never been given a time estimate except “soon” so to recommend Edwin Novel is the last thing I will do. I chanced my luck with trying them out but will have to reach out to my credit card company to even try and get this resolved. Buy here if you love to not get refunds if anything goes wrong.

solve the issue, implied that I intentionally shipped back an empty box, and the final outcome with Edwin Novel was that I had to file a claim with the shipping carrier and there was nothing further that they could do. They would not even look into their camera footage to check if one of their employees stole the item. The issue with carriers like UPS is they typically reimburse you if the package was stolen or damaged and typically a damaged package needs to be available for their inspection. I finally ended up getting my money back by filing a claim with my credit card company. So buyer beware, you get what you pay for... or straight up conned. If you're up for a long story here you go: It was a terrible experience from the start. I ordered diamond stud earrings in November that were $1,560 and their website said they offered two day shipping on orders over $1500. After waiting a couple weeks, I called to cancel because their website looks sketchy to begin with and I hadn't received any email updates on the status. On the phone they said they charge a 25% fee for cancellations so I went through with the order. Finally, the earrings arrive and they are not the quality I was expecting. I ordered studs with a halo that were about .9 ct total weight, color H, clarity SI2. However, I could immediately see a yellow tint, obvious inclusions, and the diamonds just didn't look clear. I'm no expert on diamonds but I have several other diamond jewelry pieces that are color H and SI1-SI2 that appear clear and you really have to look carefully for inclusions. I called customer service to express that I felt the quality was not up to par and to request a return. A manager called me back as well to push for an exchange rather than a return. They are like car salesmen hustling to push sales with no focus on customer service or making sure customers are happy. I didn't have a good feeling about everything so I ended up insuring the package when I shipped it back. When they received the box, I got an email from a man named Johnson a couple days later simply stating, "Our Returns Department received a package from you 01/03/2021 with an EMPTY box; the merchandise was not inside. Footage indeed showed the merchandise was not inside. Please open an investigation with the carrier you selected." Yep, my instincts are pretty on point. I went back and forth with Johnson via email and requested to see a copy of the video footage. He kept sending short responses saying the video footage confirms the box did not have merchandise and he advised me to open a claim with the carrier. I finally got a hold of him on the phone as it seems like he's the only "manager." I told him I was surprised by how this is being handled due to the lack of communication and effort to resolve an issue regarding a pricey purchase. He gave me a long story about having COVID (which is unfortunate if it's actually true), how they've had two instances in the past where customers shipped back empty boxes intentionally, and that he doesn't know if I might have done the same. Another car salesman tactic we all know talk excessively to exhaust the other person until they give up. I should have known the price of these earrings was too good to be true.

alizing the company they use to grade it is AGA, not AGS, IGA, or another large, stringent institution! I was told by 3 different jewelers that "you never know what you'll get" and that's when I did everything I could to cancel this order as quickly as possible (within 24 hours)! It wasn't until they received my dispute from Affirm that they contacted me, kinda funny. They are now trying to charge me a 25% fee for cancelling the purchase. I told them that was ridiculous and I did everything I could to get a hold of them ASAP. I then spoke with Johnson AKA John, AKA Joe over the phone for 20 min and he accused me of extortion because I told him I was going to write negative reviews and tell other buyers to beware! I argued and told him I'm stating a fact and never wrote a negative review in my life but what they were doing was just plain wrong! I also emailed a previous post of someone that had a similar situation as I did and Johnson/John/Joe said he didn't make him pay a cancellation fee and he still wrote a bad review! I did say if this didn't get solved, I would go to the store and "wring some necks", he took this as a threat and APPARENTLY that's when he decided not to be customer oriented any longer. This company is a scam, please email me and I can show you all emails and answer any questions you may have!

supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!

the mail EVERY time .