Edwin Novel Jewelry Design

big thank you to this company for offering stones at such an affordable price.

mes to clothes, shoes, and jewelry. Because of that, I don't typically shop for her, so you can see how confusing & difficult this experience was for me. Luckily, I spoke to a company worker and he was able to assist me. We picked an amazing ring for an affordable price. It arrived a month later and my wife was completely in love to say the least. I'm glad everything worked out, big weight lifted of my shoulders. I was so stressed and nervous. This company is amazing!! highly recommend

Obviously the price reflected on the product, it definitely wasn't a cheap ring. I'm thinking around the 13k range. I was fortunate enough to get to pick out my ring, so I custom designed it on the ENJD website. They have a large variety of options so that's nice! It delivered a month later, which is reasonable considering the hard work behind it. They obviously need production time. THE RING WAS PERFECT!!!! no complaints. I honestly feel like you get what you pay for with this company. If you spend the money, your ring will be beautiful. If you don't... well like I said, you get what you pay for. Overall, this was a wonderful experience for me! I love my engagement ring and this company is still more affordable than other companies. They give a great deal. I highly recommend.

place a try, they're extremely understanding and nice. Don't be afraid to email them and ask questions, they're very responsive

y custom order came out prefect

newborn's first pair of earrings from here very soon.

it again in the future.

a terrific job. I spent quite a good amount on this website and it was worth every penny

s based business but yet he wanted to buy me something. Edwin Novels website has nice filters that makes it easy to select a better quality if you can afford it. My husband decided to buy me a much better quality then what I proposed to him. It’s nice to have a jeweler that sells a wide range of qualities. If it was any other jewelry website, my husband would have probably purchased the lower quality I was asking for. I CONSTANTLY GET COMPLETED ON THIS RING. it is perfect and I am sure it is very expensive.

I always get what I pay for. They are serious jewelry vendors, a growing company, and are here to make business so they definitely try their hardest o ensure you stay a happy customer.

details on my set of earrings not once BUT TWICE!! Great customer service and they're so quick to respond during business hours.

tone, since their diamonds don't contain any synthetic elements. For example, If you create yourself a low cost ring, you may end up with a yellow or an unclear stone. In other words, you get what you pay for. But anyway, very cool website with many options. If you're looking to buy jewelry, don't hesitate to give them a chance. Just be knowledgeable and know what you're buying. Mess around with the filters as well!! If you contact the company they also might be able to help. They were very responsive with me so hopefully you guys have the same experience.

e custom earrings I asked for, but I can see why. The details on my earrings are exquisite. If you're considering their company, I highly recommend you buy yourself GOOD QUALITY diamonds from them because their diamonds are 100% authentic, meaning you can really see the quality of the diamond you're buying, and the price truly reflects on the product. Color, clarity, and carat all matter and its important to take those details into consideration when designing your product. Cheap diamond = cheap quality. You get what you pay for with this company and to me, that seems more than reasonable. Will be purchasing more jewelry from them in the future!

ic details and they were extremely accommodative. I am a picky person when it comes to jewelry, especially if we're spending thousands of dollars on it. Edwin Novel Jewelry is legit and will not disappoint!

nd August-September of 2020. I worked with them back and forth and they sent me screenshots of my ring being worked on in the 3D design program. The design team made sure every inch of detail was just how I wanted it. Forever appreciate the business and attentive care Edwin Novel's people offered me.

Will recommend to family and friends!

s I'm wearing and I appreciate the service and effort Edwin Novel puts into each piece.

e pointed out in the mall so i got it for her and she loves it!!!!

ing in yellow gold; it really makes the diamond pop and I tell you, I am IN LOVE with it.

for a couple months now and its keeping quite well. If theres any damage in the future, we'll contact them again and they said they'll be happy to do any repairs.

he quality ordered and the shank was pitted and cracked. We received a RA number but more than a week later, no refund as of yet. The company says accounting is looking into it but we never get return calls. STAY AWAY!

nk for 30 minutes giving every detail of this horrible transaction. AVOID.

lmost immediately. On our budget, we couldn't purchase a big rock, but I was able to find the exact setting I wanted. Thankfully they were having crazy sales last year and we purchased the ring at an amazing bargain. After wearing the ring for half a year, the ring has held up wonderfully and still looks as gorgeous as the day I bought it. Super happy with this company and would definitely shop here again!

f the ring was not polished and looked very grainy. They blamed this and the delay of the ring on covid and the holidays stating it must have slipped past quality assurance. I was told to send the ring back and they would get me a replacement sent back out in 3 days. Today is day 7 and i called them to inquire about the ring as this is the 2nd time they have stated I would receive it and havent.they told me today that they would check on it and call me in an hour. They called me roughly an hour later stating they were working on it and I would get a call by the end of the day. They are now closed and i received no call. Its Friday too so I won't get a response until Monday when I'm sure I'll have to call them back. This is the worst customer service I've encountered in a long time. Especially when I spent over 4k at their company for the ring. At this point I am going to ask for a refund seeing how I don't even have the ring anyway. Oh and a quick tip if you're trying to call them and can't get ahold of anyone because they won't answer the extensions that have to do with questions and past orders dial the extension that says you need help placing an order. Low and behold they always answer that extension. Go figure, shady as hell. I highly recommend going elsewhere. This company is a total let down. You've been warned.

t I was a worried she wouldn't like them just because of how picky she is with her jewelry but thank God she thinks they're quite nice.

about manufacture or shipping. Upon receipt, one notices that the band is very thin. It looks and feels too “fragile” and is noticeably thinner compared to a normal ring you might see on others. I think it’s made with less gold to save a few bucks, but I would have gladly paid more for a normal looking ring. The diamond is acceptably nice. But, the independent certification is pretty cheesy. Not at all comprehensive like GIA. Just a plastic appraisal card. And, from where these diamonds originate is anyone’s guess. No one ever answered my inquiry on the point. I haven’t had the diamond re-certified or appraised, but it does appears to be what I ordered. The box was nice, but no monogram for Edwin Noel. The lack of branding cheapens the engagement “package.” I didn’t bother to consult Edwin Novel before purchase. Maybe, a mistake. The center diamond, at 1.35 carats is too large for the tiny setting. It overwhelms the ring. I should have asked. Overall, acceptable. But, not the great deal you hope for. It is imperative that online sellers get it right. Disappointment is very damaging to your reputation, even if you, technically, lived up to your end of the bargain. Maybe Edwin Novel is the same as other online sellers, but I would buy online again.

it. It's January 5th now and it's still not here. After several attempted calls I finally got through and was told that they would promptly refund the amount that I paid for shipping since the order is running late. It turns out that was also a lie. So to sum things up... They took my money, ruined Christmas, lied about my refund and I still don't have my order. If there was any way to give negative stars on a review I would do that!

ou look at their facebook page, all recent orders appear to be not getting filled and many people have had their money stolen.

old for 1/2 hour then you can only leave a message. The reviews 3 weeks ago were all positive - looks like they have scammed enough people and have packed up shop.!! If you value your money - go somewhere else.

ed me during the Christmas holidays about receiving my gift before Christmas. I ordered my earrings just over 2 weeks before Christmas and paid for 2nd day delivery. They promised it would arrive before Christmas. I called the next week to confirm it would arrive before Christmas and their employees confirmed it would. I then called again the monday before Christmas (xmas on friday) and the employee again confirmed it would be shipped out and arrive before Christmas. I'm never able to check on my order status because in order to check on your order status you have to create an account with them prior to the order (another annoying thing I found out after ordering through them). I was getting worried because they never sent out a tracking number so I called them on Christmas Eve to see if they sent it out and they all of a sudden started saying that they were waiting on a 'certification letter' and wouldn't be able to send it out until they get that letter. Not once did they mention this certification letter or the fact that they would need it prior to shipping out. They only made strong promises that I would recieve it prior to Christmas. Here I am the day before Christmas with no earrings and empty promises. They will quickly change what they say and just say, oh I'm sorry sir. You can return the item if you want. They'll show you a good price and make promises they don't plan on keeping. I hope you don't happen to experience the same thing I did from these guys. I wish I wouldn't have believed what they continually told me.

. I used to know absolutely nothing about diamonds too, with the color and clarity and all that. Their team did a good job guiding me with deciding what kind of stone I wanted picked out for the ring. Oh and, she gave me a yes for the proposal too.

g in person at a crowded jewelry store. at one point he contacted customer support thru email for updates on the ring's production. they're quick to respond, patient, and sent detailed updates to him whenever he asked! compared to going to the actual store and picking something, this place is personal with your order. they will make what you want and make whatever adjustments necessary to make sure you're happy with what you get.

xactly like the picture on the website! She said yes, and my partner and me took it to get appraised just in case and Edwin Novel is legit. Thank you so much!

ming us. They have both the merchandise and my money. First they allegedly sent it regular mail and we never got it. Then they claim sent it certified with USPS and the tracking shows that the item never left their facility. Then they said they would to send a check Fedex but have not gotten back to us after countless emails. And this was back in January. DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO BE ROBBED. It should have been a wonderful occasion; our engagement, was stained by Edwin Novel Jewelry design company and their terrible customer service. No bride should have to endure this. IT HAS BEEN 9 months and they still haven’t given my husband and I our money back. Every time we call someone hangs up or puts us on hold for hours. As soon as we give our order number they put us on hold for hours. Dwayne is especially rude. We can never get in touch of a supervisor and Elizabeth has not responded to our emails. They have the ring and my money. They have essentially robbed us. They refuse to refund us the money EVEN THOUGH THEY HAVE THE RING AND HAVE HAD IT FOR MONTHS. My husband has been cursed at and called an extortionist when they are the ones stealing money from us. They are scammers and robbers and this company needs to be shut down.

ended!

ss. Nicely packaged item with great condition. More importantly, it was made specifically for me and not mass produced.

, I am overjoyed at how absolutely incredible it was! My fiancé had shown me a few rings and had pointed out one in particular that was her favorite. I tried to find one similar to it and asked Edwin if he could make one in between the two and he was able to make the one she liked within budget!

of fire. It sits comfortably on my finger too without being too high. The design is well thought out; no snagging claws, and very wearable. From CAD drawings to design to finished product, the whole process of buying has been seamless. Elizabeth 's faultless customer service kept me informed & reassured every step of the way. I'm overly delighted!

y spectacular. Exquisite quality and color, great communication throughout the process, and very flexible in changing things as necessary. I definitely recommend using their team for any piece of jewelry!!!

iancé knows any future jewelry should come from Edwin Novel Jewelry Design only. Thank you so much for making me a very happy bride.

Happy couple!!!

sped, I knew she was satisfied!!! Sigh of relief and I'm thankful for this company for exceeding my expectations.

The associate kindly helped me with all my questions and impressively nailed all my questions!! I had a great feeling after my phone call and before I knew it, I was already signing for my package. Content and I'm glad Novel Jewelry did not let me down.

ture required in order to be dropped off. People and companies like these are one of the main reasons why I continue to be a customer. I will be coming back for another great purchase :)

ready to take payment and proceed with my request :) Fast and easy process, thank you.

l Jewelry was able to fix the problem of my loose ring without hesitation and it was returned to me in no time!!!! There were also very generous of polishing my ring .. so shiny!

was able to help me with my situation at no hesitation and was able to charge me then and there. I am happy with the result! Thanks so much.

o weeks later I went in and the ring looked amazing. I was very picky with quality and Edwin Novel has all the qualities, but he only showed me the best quality because he knew I wanted that. I have a good eye for quality and the diamond is extremely clear.