I would give Edwin Novel zero stars. Long story short I shipped a return (due to unsatisfactory quality) and they emailed me saying they received an EMPTY box from me. After several email exchanges and a phone call, they offered zero help to re...solve the issue, implied that I intentionally shipped back an empty box, and the final outcome with Edwin Novel was that I had to file a claim with the shipping carrier and there was nothing further that they could do. They would not even look into their camera footage to check if one of their employees stole the item. The issue with carriers like UPS is they typically reimburse you if the package was stolen or damaged and typically a damaged package needs to be available for their inspection. I finally ended up getting my money back by filing a claim with my credit card company. So buyer beware, you get what you pay for... or straight up conned. If you're up for a long story here you go: It was a terrible experience from the start. I ordered diamond stud earrings in November that were $1,560 and their website said they offered two day shipping on orders over $1500. After waiting a couple weeks, I called to cancel because their website looks sketchy to begin with and I hadn't received any email updates on the status. On the phone they said they charge a 25% fee for cancellations so I went through with the order. Finally, the earrings arrive and they are not the quality I was expecting. I ordered studs with a halo that were about .9 ct total weight, color H, clarity SI2. However, I could immediately see a yellow tint, obvious inclusions, and the diamonds just didn't look clear. I'm no expert on diamonds but I have several other diamond jewelry pieces that are color H and SI1-SI2 that appear clear and you really have to look carefully for inclusions. I called customer service to express that I felt the quality was not up to par and to request a return. A manager called me back as well to push for an exchange rather than a return. They are like car salesmen hustling to push sales with no focus on customer service or making sure customers are happy. I didn't have a good feeling about everything so I ended up insuring the package when I shipped it back. When they received the box, I got an email from a man named Johnson a couple days later simply stating, "Our Returns Department received a package from you 01/03/2021 with an EMPTY box; the merchandise was not inside. Footage indeed showed the merchandise was not inside. Please open an investigation with the carrier you selected." Yep, my instincts are pretty on point. I went back and forth with Johnson via email and requested to see a copy of the video footage. He kept sending short responses saying the video footage confirms the box did not have merchandise and he advised me to open a claim with the carrier. I finally got a hold of him on the phone as it seems like he's the only "manager." I told him I was surprised by how this is being handled due to the lack of communication and effort to resolve an issue regarding a pricey purchase. He gave me a long story about having COVID (which is unfortunate if it's actually true), how they've had two instances in the past where customers shipped back empty boxes intentionally, and that he doesn't know if I might have done the same. Another car salesman tactic we all know talk excessively to exhaust the other person until they give up. I should have known the price of these earrings was too good to be true.