Zero stars; bait and switch tactics; no customer service. This review will be factual to help other couples see what they are getting. My advice would be to avoid this company at all costs, spend the extra money on a good photographer who wil...
l be communicative, have your best interest at heart, and ensure you are taken care of for your wedding. Eivans does none of this.
My fiancée and I were excited at the prospect of a photographer and videographer package. We saw the reviews by others showcasing their satisfaction with the product (much like you are doing now). However, Eivans attempts to have negative reviews moved or flagged, stating that the reviewer is not a customer; however, we are and have a contract and receipts to prove it.
We prepaid for one of the top-tier packages (completed six months prior); we were asked to pick our top photographers and videographers from a nine-member list of talent in the area to find what would work best for our wedding. She and I sent a list of four we liked five months prior and received instructions that photographers/videographers are assigned within 30 days, which we understand. However, with almost a month to go, I was instructed to fill out a form we had completed five months prior. Seeing that this could be the first time they were getting to our account, I was concerned that they were missing more, so I asked for clarification. I called and still did not receive any clarification for over 24 hours until I forwarded the confirmation email, attaching the PDF generated with the information I filled out. I asked to speak with a supervisor to discuss the next steps, with no response for 72 hours. Our wedding coordinator emailed and was ignored completely. I then asked to escalate the matter and talk to a supervisor the following Monday, a month out from the wedding, with no response. Eivans only action was sending the information regarding our photographer and videographer that Monday.
Insert the bait and switch. The assignment included none of our requested photographers. Our assigned photographer was NEVER on their original list and not showcased on their site. We looked at their website and saw novice-style photography such as 1) overexposed front flash and lighting issues, 2) ISO and noise issues, 3) novice aperture settings, 3) Framing and structure issues, 4) post-editing is minimal and batch-processed. These issues made their featured pictures look like they were taken with an older iPhone. This made me respond again to every email alias we have been in contact with, demanding to talk to a supervisor. Once again, I received no response.
We want other couples to know what we are dealing with to avoid this company's stress and lack of customer service and communication. We strongly urge anyone reading these reviews to look elsewhere, find a good local photographer and spend the extra money; nothing is worth the stress and the poor product you receive from Eivans. Considering we haven't received the level of service outlined in the contract, emails, and marketing material, we would appreciate a full refund of our money. Yet, Eivans writes the terms of service so customers treated like us do not have a leg to stand on and are out of luck. If this is the experience before the wedding, imagine the service after the event.