Eivan's Photo supported us through the chaos of COVID. Eivan's accomodated us through several wedding date and location changes, and they made it super easy for us! We also found the pricing reasonable as we looked through other companies - the... package overall was on the expensive side, but the things it included was worth it! Overall, booking and paying of our services was easy and pleasurable. However, once the wedding date got closer, we did experience some stress getting through to customer service. We did not hear from our photographer/videographer until a few days before the wedding, and reaching customer service was miserable. The company did explain that it was due to COVID and lacking staff and having so many rescheduled weddings, but the stress the week of was definitely disfavorable. Nonetheless, the experience we had on our wedding day was incredible. Our photographer and videographer had completed weddings together, so they made a great team. They gave us space while still capturing every moment, and their vibe matched the vibe of the wedding well. There were pleasurable to have at the event, and they made taking the photos fun! I can't believe how many amazing candids they captured. We had a power outage for 45 minutes during our event, and the equipment they brought made it so they did not have to miss 45 minutes of footage. They did our portraits through a power outage and rainstorm, and they remained calm and collected the entire time. If they were stressed, they definitely did not let us sense it! I would rate the service our team gave a 12/10. The reason for the 4 stars instead of 5 is the process after the wedding. We did not get any proofs or teasers after the wedding, and we got our proofs after about 5 weeks. We still do not get the photos released without watermarks until April... which is frustrating. The photos are wonderful and we paid for all of them, but we won't get them until 6 months after the wedding. The proofs are online for purchase, but the prices in the online gallery are significantly inflated, and getting the photos released earlier is the same price as our whole photo package! The whole process of getting the photos after the wedding has been disappointing, and definitely feels like a way for the company to make an insane amount of money after the event. Although our photos were well worth the 5 week wait, it is disappointing to now have them and not be able to use them or share them without a watermark for months. And our video... they are saying we won't get that for months. Even our trailor video will take months - they send them together. I wish that the quality of the service during the event matched the experience afterwards, but the wait and process of getting your photos/videos was disappointing to us. I am sure the video will be just as amazing as our photos, but if you are expecting your materials quickly after your event, you will be highly disappointed with the wait! If they made the process of getting your materials after the wedding better, and less expensive, this would have been 5/5 for sure!