Eivan's Photo & Video

f what I wanted and they were able to capture every moment and more. They are very professional and know what to do. I highly recommend! Thank you so very much for capturing my special night.

the company (before seeing any of the pictures, and at the end of our wedding while we were trying to enjoy our family and friends). We received our photos fairly quickly, and was immediately devastated. Photos are AWFUL. Terrible quality, awkward and incredibly unflattering poses, and not one picture of my husband and I with our four children. I scheduled a call with management (only had an appointment a week out). The woman I spoke with did not apologize once. Not only made many excuses, and told me how she had 'no idea what I was talking about' as she thought the photos were beautiful, but did not offer a single resolution. Claimed there was no one else I could speak with, and hung up on me.

that we would have never thought of! He was worth every penny

xt day with a new videographer. It took a lot of stress away from us about that situation. They also did our engagement shoot and the photos were amazing.

photos or videos because the company is so poorly managed. We tried requesting one order cancellation because we made a mistake on the order once our wedding photographs came in. Upon the attempted cancellation, we received an automatically generated email from their customer service department that we would not get a response let alone cancellation approval before 14 days. After trying to frantically get ahold of the company by calling continuously for days, leaving email chains, contacting their manager team, etc. we finally disputed the charge. After a few months we still had not received any of our packages but instead received a chargeback rebuttal fee for disputing. Outraged, we finally got a hold of customer service after threatening to report them to the Better Business Bureau via email, to which a phone call was then scheduled a month in advance. The phone call day came and no phone call was made to us. We, as a proactive couple, went ahead and called the direct line of the company employee who scheduled us initially. No one answered as usual. A full half hour later we finally received a phone call from the company claiming they were just responding back to our message as if this call wasn't scheduled at Eivan's convenience. During this phone call, the employee was terribly unprofessional, and it closed with him prematurely ending the phone call on us. For the record, we were completely paid up on our package four months in advance of our wedding even before we attempted to purchase extra packages from this company. I have never been so discarded by a company the second the money left my hands. Total loss of faith. Watch out for these guys.

trying to figure out what happened with our old photographer but they couldn't tell us. They sent me the new one's portfolio and assured me if I wasn't happy I could reach out again and choose someone else. We were not impressed so I asked for more options and was told I couldn't choose someone else. I was assured all Eivan's photographers are professional and as long as we communicate we would receive high quality service. The photographer we were forced with was unprofessional and made our day more stressful. He gave us no direction or advice about photos or poses. We had to tell him what we should do and where to go. He had us do the same pose for literally every photo (arms raised) and didn't help us pose. He didn't even help with my train, I had to keep picking it up out of the way and it was a mess in all the photos. We got the link for our online gallery but there are no photos after our first dance. He was there for at least 2 hours after. We contacted customer service about our issues and they are looking into our missing photos. We explained our problems with the photographer on the day of, and they keep brushing us off. We asked if we could recieve the raw video footage as that seems to be the only usable captures. The "manager" flat out told us they can't do that and any photos we want edited to send along to the photo department. He would not understand it wasn't an issue of editing, that it was flawed from the beginning, and kept repeating the company line. The videographer was great though.

sive). Finally after a month of waiting, and sending 1 new email each week trying to reach him, he responded. This should’ve been a major clue that things might not go super well on the wedding day. Our videographer did come to the 3 different locations we sent him but called me several times in the process having gotten lost even though the locations were walking distance apart. He appeared to have never done a wedding before. Which is ok because everyone has to start somewhere. However, he loudly ran down the stairs of our venue during our vows, zoomed in to take a video after EVERY SINGLE PHOTO our videographer took (making pictures take much longer and we actually had to finish photos during the dancing part of the reception), and when I gently suggested he video cocktail hour cause we won’t have any footage from it, he wouldn’t go and just kept zooming into us after every pic that the photographer took. It was incredibly frustrating. I wanted so badly to give him the benefit of the doubt that he must be new at this but it made the evening difficult. When we did our parent dances, he filmed from our backsides. During speeches, he was so close to the maids of honor and best man that he blocked the view of the guests. I’m very curious to see what our video will look like. I don’t understand if there’s certain criteria Eivan’s asks it’s staff to fulfill and that’s why he did these things, and if so, the criteria really needs to change. He was the only vendor I didn’t tip and I still feel guilty about it even though we were very displeased with how he went about his work. I come from the service industry and ALWAYS tip. But I just couldn’t do it when we were so frustrated by him. I hope he gets more training and gets better at his job. It saddens me to leave a negative review but I’m just hoping to save someone else from our decision to book with this company not knowing who we’d be given and not being able to choose our videographer based on various portfolios. You get what you pay for I guess and this still wasn’t cheap!

lot about compromising and the values of companies. Eivan's has been beyond difficult to deal with, and has caused nothing but stress and disappointment. I, like many brides, had to make adjustments to my wedding. This included splitting the wedding up into two parts- ceremony this year and reception next year. When we started the adjustments to our wedding, due to COVID-19, I wanted to use Eivan's for both our 2020 and 2021 events, completely prepared to be charged/ have our package adjusted appropriately. I attempted to reach out to Eivan's customer service MULTIPLE times with no response. Once I finally was able to get someone on the phone, I explained what our plans were for this year and next year and tried to come to a solution of how we could work together for both events. Eivan's was willing to charge me $200 less for my total package this year (in the form of a credit), even though we were only going to be utilizing them for 5 hours instead of 10 hours, and we could not put that $200 towards any package next year, it could only be used for products/photos of this years events. We could not come to a mutual agreement, so we ended up keeping the original package, even though it was completely unnecessary to have both a photographer and videographer for 10 hours, because we could not comprehend the $200 "credit" for half the amount of time. To say communication was poor throughout this process would be an understatement, it was basically nonexistent. Phone calls and emails went unanswered, and it wasn't until the week before the wedding that we finally had a plan for that day. Our photographers/videographers for that day were great! We were told by both that they take photos/film shots according to Eivan's standards and styles. The photos/video then goes to Eivan's to get edited accordingly. We received our photos/video and were so excited to see them. As we were going through our photos, we realized we had ZERO photos from our secondary photographer, that we paid $600 for. This meant we had no photos of my husband or his groomsmen getting ready for the wedding. We immediately reached out to Eivan's and, once again, received no response via email OR telephone. After multiple phone calls, we finally got someone on the phone who expedited our concerns, and we received our secondary photographer photos. All the photos we received were UNEDITED, after we had to wait well over a month for them. We filled our a preference sheet prior to our wedding, which highlighted certain parts of our wedding that we wanted extensively filmed. In the edited film we were given, it was missing monumental moments that we had asked for. We again reached out and are awaiting a response for an edit. To say we are disappointed with this company is an understatement. I cannot believe the lack of professionalism and execution of services that we have received through this process. The only positive of this experience were the photographer/videographer we had the pleasure of working with the day of our wedding, but what Eivan's did with their hard work in regards to editing what they captured is just disappointing. It would be your WORST decision to use this company.

e digital rights to all 1,060 of my photos to download with no watermark, a video trailer, and a video movie! They have a lot of different departments, but I found they reached out to me in a timely manner when I had questions! They make it very easy using lots of guidance to choose your wedding album photos and make purchases in your gallery! I did get one of their top tier packages, which I recommend because it includes more. The team I received was kind and made me feel comfortable on my big day! My photos came out beautiful and very artsy!

d photo is a minimum of $7 a photo and that's just for a 4x6. That sounds not too bad but when you consider all the photos you, your parents, and your closest friends are going to buy, it adds up quickly. Especially because 8x10 photos are $22 each!!! The couple gets a lump sum of money to "spend for free" towards their own photos from the wedding but it really doesn't cover too much. Every...single...time that I had to call them up (because they are actually incompetent over email and won't communicate that way anyway)... I always had a problem. I spoke with a different person every time I called, there were ridiculous fees like your "FREE photobook" of your wedding pictures costs $100 to ship to yourself and it takes over a month. THINGS YOU SHOULD KNOW BEFORE: You don't and won't own your own photos, you won't have the photos digitally unless you pay the $1-2,000 to get them digitally for yourself. I didn't get any choice of who my videographer was. You can't choose music for your video, nor can you make more than one change unless you want to pay $50 per change. There is absolutely no photo retouching at all. The video is actually just a link to a vimeo...you have no copy or rights to it at all unless you again pay lots more money for that. The wedding photo website is hard to manage and my relatives had trouble with it. They charge $50 uninsured or $100 insured shipping of your FREE INCLUDED photobook. They won't communicate via email, you have to call during their business hours and no one will know who you are or what's happening with your account ever because the company is so freakin big. THE MOST STRESSFUL PART OF MY WEDDING PLANNING PROCESS WAS EIVANS. IT WASN'T ONE OR TWO TOUGH MOMENTS, IT WAS EVERY SINGLE STEP ALONG THE WAY.

were great to work with. Helped place the wedding party and capture creative photos and videos for us. Everyone says that they wish they did video for their wedding and I'm so happy that we did. Something we will have forever. The company is great to work with and they are always there to answer any questions you have. I highly recommend Eivans. The service is great, the payment plans fit our budget and we are truly happy with the outcome.

est company ever. Also very affordable.

rted to get to work without any hesitation what so ever. I got so many compliments from guests about his professionalism, and could not have asked for a better person to take ideas from just about everyone in the bridal party as calmly as he did. Overall I am very pleased with the service we were provided with!

ith our photographer, Galen. We instantly connected while discussing the tone/setting of my wedding. He spent a lot of time truly getting to know our story. The next day, I talked to our videographer, Mitchell. He blew me away when explaining the process (videography was new to me) and going over what the most important moments/aspects were to my us and our families. Our wedding ceremony was very intimate and Galen and Mitchell did everything they could do to make sure they captured those moments. Almost 3 months later and our wedding guests are still talking about how great they were. While taking pictures, we noticed our photographer was wearing an ice pack on his back while he was laying on the floor to get the shot I wanted. After a lot of prodding from a group of women, he finally told us he had hurt his back just days before. Not once did he grimace, complain or hold back on the shots he was getting - for 10 hours. We are so thankful we got this team and for their friendship that day. Our videographer actually handed me a kleenex because he thought I was crying. Couldn't have asked for a better day!

felt comfortable with what they were doing, and trusted them fully. They made my pictures look beautiful. I am speechless with the way they did everything. Also, reaching them is never a problem and if you leave a message they do return your call their customer service is excellent. I will never forget my wedding day and thanks to Eivan's for giving us a wonderful experience. They are fun to work with!!! Whichever photographer you get and videographer you sure won't be disappointed you will be satisfied!!! Thank You Eivan's for everything!!! They gave my husband and I exceptional service!! :)

the multiple questions that I had. After we booked with them, they sent us a timeline of when we should be expecting certain things, and I was so excited when we finally got connected with our photographer and videographer a few weeks before the wedding day. I would certainly recommend them to anyone looking for a quality photographer/videographer!

ge included 10 hours of photography, but we realize a week before the wedding that we needed an additional 2.5 hours. Eivan's made it super easy for us to add the additional hours, hassle-free. Our photographer Marina was a sweetheart! She communicated with us through email a month prior to our wedding day. I loved the fact that she asked us to send any wedding photo ideas that we liked so she can incorporate it into our photoshoot during our wedding day. She was very prompt and easy to work with, which made it easier to get through our hectic 12 hour wedding day. I would recommend Eivan's to anyone out there who's looking for great service along with value and professionalism! Thank you Eivan's for capturing our special day, all 1k of them!

and videographer were excellent. Not only were the photographer and videographer great but they were cool as all get out. I liked their personality and quality of the images. It really did exceed our expectations.

ve was poor, to say the least. He rushed me off of the phone and with every question I asked he simply told me to look on the website, which for the record I had many times and was where I got my questions from. Again, I cannot speak for their work as I did not book, but their customer service poor.

eographer for our wedding in Austin in June. We got matched with Sandor G and John A. They were fantastic! They were so polite to all of our guests, and got amazing shots. We really feel very blessed that we were able to get these guys at such an AMAZING price! All of my friends could not believe that there was a service out there like this, and when I tell my friends that are getting married they are so thankful. They are so easy to work with too. They always emailed back right away, or were able to answer the phone. They made photography stress free and easy, and even thought of things that I had not. If you are looking for a photographer or videographer for any service you hit the jack pot! I look forward to using them again! Thank you for everything Eivans. ☺

exible, and friendly. We have already recommended Eivan's to other friends who are starting to plan their big days!