Throughout the entire wedding planning process, Eivan's has been the ONLY vendor I have had issues with. I understand that COVID-19 has impacted many businesses, and this is especially true for the wedding industry. COVID-19 has taught us all a... lot about compromising and the values of companies. Eivan's has been beyond difficult to deal with, and has caused nothing but stress and disappointment. I, like many brides, had to make adjustments to my wedding. This included splitting the wedding up into two parts- ceremony this year and reception next year. When we started the adjustments to our wedding, due to COVID-19, I wanted to use Eivan's for both our 2020 and 2021 events, completely prepared to be charged/ have our package adjusted appropriately. I attempted to reach out to Eivan's customer service MULTIPLE times with no response. Once I finally was able to get someone on the phone, I explained what our plans were for this year and next year and tried to come to a solution of how we could work together for both events. Eivan's was willing to charge me $200 less for my total package this year (in the form of a credit), even though we were only going to be utilizing them for 5 hours instead of 10 hours, and we could not put that $200 towards any package next year, it could only be used for products/photos of this years events. We could not come to a mutual agreement, so we ended up keeping the original package, even though it was completely unnecessary to have both a photographer and videographer for 10 hours, because we could not comprehend the $200 "credit" for half the amount of time. To say communication was poor throughout this process would be an understatement, it was basically nonexistent. Phone calls and emails went unanswered, and it wasn't until the week before the wedding that we finally had a plan for that day.
Our photographers/videographers for that day were great! We were told by both that they take photos/film shots according to Eivan's standards and styles. The photos/video then goes to Eivan's to get edited accordingly. We received our photos/video and were so excited to see them. As we were going through our photos, we realized we had ZERO photos from our secondary photographer, that we paid $600 for. This meant we had no photos of my husband or his groomsmen getting ready for the wedding. We immediately reached out to Eivan's and, once again, received no response via email OR telephone. After multiple phone calls, we finally got someone on the phone who expedited our concerns, and we received our secondary photographer photos. All the photos we received were UNEDITED, after we had to wait well over a month for them.
We filled our a preference sheet prior to our wedding, which highlighted certain parts of our wedding that we wanted extensively filmed. In the edited film we were given, it was missing monumental moments that we had asked for. We again reached out and are awaiting a response for an edit. To say we are disappointed with this company is an understatement. I cannot believe the lack of professionalism and execution of services that we have received through this process. The only positive of this experience were the photographer/videographer we had the pleasure of working with the day of our wedding, but what Eivan's did with their hard work in regards to editing what they captured is just disappointing. It would be your WORST decision to use this company.