Would not use this company if they were the last photography option left on earth. Our wedding was 16 July21, it is now 8 February 22 and Eivan’s has still not provided what is required under the contract (a breach of contract is defined as the...
violation of a contractual obligation). They have our money & are withholding our photos & videos until we either pay them extra money or delete our negative reviews (extortion can be defined as the obtaining of property from another by wrongful exploitation of reasonable fear) & sign a release of claims (releasing them from obligations under their contract) and agree to never review them negatively. ———-This likely helps explains why they have nearly all positive reviews here….
In May 21 my wife and I purchased Eivan’s Expressions Photo & Video package for our 16 July 21 wedding in Arlington, VA (Sales Order # SO-05021). We paid $1,999.99 for a contract where Eivan’s should have primarily provided (1) photographer & videographer for 6 hours each; (2) complete set of copyright released edited images; (3) HD edited wedding film & trailer videos; (4) 16x20 canvas print; and (5) $300 photo credit for prints. It is now 8 February 22 and of these the only thing Eivans has actually provided is the 6 hrs of photographer and videographer coverage, in addition to countless hours of stress, frustration, anger, & pointless phone calls and emails.
In the fall of 21 I deployed overseas and my wife has been desperately trying to reason with the call center who just gives her the run-around with scripted answers. In response to the unedited & poor quality photos, they repeatedly stated that we could purchase edits for $35/photo, or pay $1200 for the raw files in order for us to have a competent professional edit the photos. Then, in the middle of the dispute attempting to get from Eivan’s simply what we paid for, Eivan’s archived the photos and then told us we’d have to pay an extra $760 to unarchive the photos if we wanted them.
When it came time to release the digital photo files we paid for, Eivan’s would not do so unless we signed a form stating we were satisfied with the quality, which we obviously were not and they knew that. After this my wife posted a straight-forward account of our situation, which immediately prompted Eivan’s to attempt to get us to remove the review and silence us going forward by trying to get us to sign a release of claims and NDA in exchange for what we had already paid for (including waiving the unarchiving fee that resulted from their unilateral action (i.e., they tried to create their own bargaining chip). Additionally, they misrepresented to my wife what the agreement they sent her would do. They told her if she signed it they would edit the & deliver our photos/videos, and that it would not affect our previous contract, so it didn’t need to mention the items they still owed us. This was blatantly false, as the agreement’s 1st paragraph would have had us releasing them from any claim/liability/obligation, either past present or future.
I wish we would have just given guests old disposable cameras.