Elegance... Made Simple Wedding Shop

First time bride here. I was so excited to work with this shop to find my perfect wedding dress. I scheduled an appointment in April and went with a few friends to help search for my dress. Upon entering the bridal shop, I was immediately unimpressed with the layout of the shop as it seemed disorganized and crowded. However, I figured I should go in with a positive vibe and searched for my dress. The staff were pretty friendly and worked with me to search for dresses that I would like. However, one of the ladies searching for dresses I would like often left me to work with another customer and the entire process seemed pretty rushed and hectic.They listened to my feedback of what I liked and disliked about certain dress styles, which was helpful and allowed me to find my dream gown! I purchased the dress and accessories and was told that they would complete my order and they would let me know when my items were in. I also informed them that I’d be happy to use them for my bridal fittings. I left the shop happy and excited. HOWEVER, that’s when things went downhill. Months later, I still had not received any follow up from the bridal shop staff and became worried about the timing of my first and final dress fittings prior to my October wedding. I followed up with the bridal shop on my own—multiple times—to find out any updates they had on my order. I didn’t have an issue with how long things were taking to come in, I was frustrated that I had to follow up with the shop and their lack of communication. It wasn’t until late August that all of items were ready for me to pick up. I brushed aside any ill feelings I previously had and inquired about setting up my first dress fitting. I was told that they were unable to do it because their seamstress had unexpectedly quit recently. They offered to provide me with a list of seamstresses they work with, but did not know of any in my location. Even though I was frustrated with their lack of communication, I made do with that news and scheduled an appointment with a local seamstress in my home town. I let them know that my mom-in-law would be coming by to pick up my dress the following day. However, that afternoon I received a call from Katrina who stated that there was an error with my order and they did not order the cap sleeves that were to go with my dress. After awhile, she offered to provide me with the leftover lace from my dress for free and to write me a check with a refund for my sleeves. (In my opinion, that’s the least they could do!) My mother-in-law picked up my dress, accessories, and check. Before leaving the bridal shop, she learned that there were missing items and that I was missing that veil and head piece that I had ordered. She told me that the staff proceeded to give her my head piece and the. tossed in a random veil and sent her on her way. Upon inspection of my order, I discovered that the veil was NOT the one that I had originally purchased. TLDR: I most certainly do NOT recommend this bridal shop to anyone interested in working with a responsible and respectable bridal shop. This entire process has been extremely stressful and I did not appreciate the lack of communication and the incorrect/missing items in my order.