Elegant Engagements

The photobooth itself was fun and we were happy with the service on the day, but the communication with Jesse was such a headache. There were times we thought about cutting our losses and cancelling (even though we knew we wouldn't get our money back) because it was too stressful wondering if I'd receive responses from him. He was rude and the way he worded his responses made me feel like I was inconveniencing him by asking basic questions. We used a Groupon, so maybe they are better with customers who pay full price. If that's the case, though, I still wouldn't recommend them. Also, the Groupon didn't end up being a good deal because the taxes owed to Elegant Engagements were about $250. That on top of the Groupon fee was equal to what some other companies charge without a deal. All this said, our guests had a lot of fun with the booth and the photobooth attendant, Nicole, was very sweet and professional. The guest book she put together is something we'll treasure going forward. All of these things are probably possible with most other photobooth companies, so if we could do it again we'd book elsewhere. Our guests brought a couple of props and one accidentally ended up in the photobooth bin. I emailed Jesse afterwards to see if it had turned up. He told me he would check, but I didn't hear back so followed up with him over a month later. It wasn't surprising to hear that they didn't find it, but an apology and a reply without my hounding would have been nice. I don't recommend. There are plenty of other companies who provide the same service and I can't imagine much worse customer service.