Elegant Occasions

gs and it was below my budget. It was a dress I would of never considered if she didn't show me it. I am so impressed with employees her. We were going to get tuxes elsewhere but moved everything to Elegant Occasions. I did try on dresses at another store but didn't make me feel welcome and felt like I wasted their time. If I told Brooke I wanted to try on dress 4 times she did with smile on her face. Thank you for this great experience I will definitely refer you when friends ask.

I’d be traveling from the Fox Valley to Wausau to find my dream dress! I worked with Ashley and she was everything and more that a bride wants and needs for the day of her dress shopping. Not only did she reach out days before asking my likes and dislikes, but she also texted me on the day of my dress shopping saying, “happy dress shopping day!” Very nice touch! When I got there I was able to pull a few dresses and then Ashley also pulled a few. She was so spot on with my likes and dislikes that I couldn’t even decipher the dresses that I pulled versus the ones she pulled. She was friendly, professional and most importantly she made me feel comfortable. Elegant Occasions has private suites so you’re able to feel like the only bride in the store. This was SOO nice. You’re able to feel comfortable and have your bridal moment without random people staring! This is the way to go! I found my dream dress thanks to Ashley and Elegant Occasions! Absolutely worth the drive and I will be recommending this store to everyone!

d any bride in the area set up an appointment at Elegant Occasions, maybe they have your dream dress too!

size 4 and that the dress would fit fine. When I received the dress in the mail 6 months later, it was HUGE. When I called to see if the dress could be exchanged, the company was not willing to work with me at all and told me to get it altered. Now I'm looking at having to spend an extra $150 dollars on a $200 dress because the consultant insisted I was wrong about my size. Extremely unhappy with this company, disappointed with their customer service, and would highly, highly recommend you go with anyone else.

o I said to cancel it. So you would assume that we would receive the $400+ back for the dresses right? Wrong. Not only that, but when my wedding dress arrived to their store, I received NO call, email, or notification that it was in. When I finally called to see if it was in, the lady rudely told me it's been in for awhile. Horrible customer service. Thiefs. And an overall joke.

with an issue I had nothing to do with. I was asked to be a bridesmaid in a wedding relatively "late into the game." And ordered my dress from E.O. I happen to live in Minneapolis, which is a 6 hour round trip drive for me. When I received my dress, I put it on- and immediately noticed it was way, way too small (as in, the back was 4 inches short of closing too small). Knowing I have lost weight since I submitted my measurements, I knew I wasn't crazy. There had to be something wrong with my dress. I took it to the bridal shop (where I purchased my own wedding dress and had alterations), where my gal told me the dress was not in fact the size it stated on the label (meaning it was a smaller size with the wrong label on it). Having worked as a manager in a large electronics retailer for 13 years, I know silly stuff like that happens, so I called and asked to speak with a manager at E.O. I explained my situation, and told her in order to be able to wear the dress, it had to be completely remade (by my seamstress) and was going to cost me $125 plus a rush fee of $35. I was polite, and wanted to be refunded that amount for the inconvenience, as I think anyone would. Diane, the manager told me in order to do that, I would have to stop in, have the dress sent back for the makers to see. Except, that would mean I needed to drive 6 hours there, send the dress in, and have it sent back to me. In one week. I didn't have the time for that, nor should I have been expected to do that, when this wasn't an issue I had anything to do with, except being the recipient of the wrong size dress. The wedding came and went, and I called Diane back (previously leaving messages with her asking for a call back, of which I did not receive). Only to be told "her hands were tied." I have had customers purchase a television... for up to a couple thousand dollars. Get home and discover the screen was smashed (hey, it happens). And at that point, I had options. I could tell them to get bent, that we didn't make the TV, so they had to to take it up with the manufacturer because my "hands were tied." Or, I could realize the power of taking care of a customer. That I would be taking the loss, but the lifetime value of that person, and the people they tell was more important. When someone was nice, I was even more understanding. That didn't happen with this company. I have contacted the Better Business Bureau, and my credit card company. I will continue to leave my story as a review on any forum I can. Elegant Occasions, Diane and company, you do have options. You just chose not to exercise them. To anyone purchasing dresses from this company, I sincerely hope it is perfect for you. If not, the folks here will not take care of you. I can't tell you how to run your business, and I am sure I am in the minority of the issues you experience, but what a disappointment. Shame on you.

mazing staff at Elegant Occasions. When I found a dress I thought I loved but couldn't put the sample on, they worked together to find me a dress that combined the skirt of the one I loved and the top of another. Which resulted me in finding THE dress and for a great price too! We also used Elegant Occasions for the bridesmaids dresses and tuxedo rentals. They did as great a job with helping us pick out and order the dresses and tuxedo rentals as they did with my dress. Picking out my veil was a wonderful experience too! When it came time to pick up the tuxedos they made the experience enjoyable and efficient, and drop off was a cinch! I was even able to drop off my dress and veil for their cleaning and preservation the day after my wedding, which, by the way was free thanks to the tuxedo booking discount!

Everything else went great besides that majority of the groomsmen (groom included) needed to get their tux refit. A few of the groomsmen had to get their tuxes the day of the wedding rather than days before. They were very accommodating, but I thought it could have been prevented by measuring more accurately or (in the grooms case) ordering a "taller" size.

g for me to get done so we could leave, a different consultant told them to leave and that their time is up. We left the store without the dress. My consultant emailed me to see if I was ok, as we were both upset at what had happened. However, when the OWNER sent me an generic email to see how the experience was and I responded with what happened. I NEVER HEARD BACK. POOR CUSTOMER SERVICE. NOW I AM NOT SORRY I DIDN'T BUY MY DRESS THERE.

vice we received when we stopped in without an appointment had me coming back multiple times to find bridesmaid dresses and flower girl dresses. Every time I stopped in I received great personal service and left feeling confident they would take care of everything.

esses looked great on our friends.

) and it didn't end up coming in until 3 weeks before my wedding and it needed SERIOUS alterations! Second, we ordered our bridesmaid dresses from there which were Bill Levkoff, and they didn't come in until literally 2 weeks before our wedding! Talk about stressing a bride out!! And every single one of my bridesmaids needed alterations! We ordered them 7 months before the wedding. Third, we ordered the suits from Elegant Occasions. They were supposed to be "slim fit", but I kind of got the idea that the shop itself isn't very "in style" right now. The "slim fit" suits were huge on all of our groomsmen, the shirts didn't fit, and my husband ended up wearing a suit that he had just boughten for work to our wedding because the suit looked so awful on him. We went in to try them on before the wedding and the shoulders of the jacket were "poofing" out. This was not at all what we had pictured so we asked to have a different size ordered and the lady working there said that that is how the suit is supposed to fit! Also, the undershirt was ridiculously big on my husband: the sleeves were huge and the neck was too tiny. The lady said that there was no other way that it would fit better and that that is the way it is supposed to look! Needless to say: the ENTIRE experience there was awful and I regret buying the bridesmaid dresses, bridal dress, and suits from Elegant Occasions.

willing to help you. They make the experience so much fun and work around your budget or any other concern you may have. I didn't have to look anywhere else to get what I wanted. I'm so glad that I went there for my gown and for my bridesmaids gowns.

see the job through to completion, which was frustrating. However, they were able to recommend a different seamstress where I could get the alterations made, and they gave me a discount on my dress cleaning for my trouble with the independent contractors in their salon.

ome guidance for alterations because they don't do alterations there.

you go from there. I found the perfect gown with their help! It was gorgeous, and I couldn't be more happy with it! However, bridesmaid dresses were a different story. You had to go through the racks; the attendant was just kind of there. She didn't really help at all. One of my girls' dresses had been "ruined in shipment from CHINA". No one could ever tell me what had happened to it. And I was not expecting it to be MADE IN CHINA! Elegant Occasions was really good about ordering a new dress and getting it in, with barely enough time to spare. My seamstress through them was Kim, the Alteration Lady. I ordered my dress...too small...and she made it fit like a glove!!!!

esmaid dress shopping somewhere else.