Elegant Occasions

She asked if we wanted to order a different dress, or cancel. So I said to cancel it. So you would assume that we would receive the $400+ back for the dresses right? Wrong. Not only that, but when my wedding dress arrived to their store, I received NO call, email, or notification that it was in. When I finally called to see if it was in, the lady rudely told me it's been in for awhile. Horrible customer service. Thiefs. And an overall joke.

isappointed with Elegant Occasions inability to take care of me with an issue I had nothing to do with. I was asked to be a bridesmaid in a wedding relatively "late into the game." And ordered my dress from E.O. I happen to live in Minneapolis, which is a 6 hour round trip drive for me. When I received my dress, I put it on- and immediately noticed it was way, way too small (as in, the back was 4 inches short of closing too small). Knowing I have lost weight since I submitted my measurements, I knew I wasn't crazy. There had to be something wrong with my dress. I took it to the bridal shop (where I purchased my own wedding dress and had alterations), where my gal told me the dress was not in fact the size it stated on the label (meaning it was a smaller size with the wrong label on it). Having worked as a manager in a large electronics retailer for 13 years, I know silly stuff like that happens, so I called and asked to speak with a manager at E.O. I explained my situation, and told her in order to be able to wear the dress, it had to be completely remade (by my seamstress) and was going to cost me $125 plus a rush fee of $35. I was polite, and wanted to be refunded that amount for the inconvenience, as I think anyone would. Diane, the manager told me in order to do that, I would have to stop in, have the dress sent back for the makers to see. Except, that would mean I needed to drive 6 hours there, send the dress in, and have it sent back to me. In one week. I didn't have the time for that, nor should I have been expected to do that, when this wasn't an issue I had anything to do with, except being the recipient of the wrong size dress. The wedding came and went, and I called Diane back (previously leaving messages with her asking for a call back, of which I did not receive). Only to be told "her hands were tied." I have had customers purchase a television... for up to a couple thousand dollars. Get home and discover the screen was smashed (hey, it happens). And at that point, I had options. I could tell them to get bent, that we didn't make the TV, so they had to to take it up with the manufacturer because my "hands were tied." Or, I could realize the power of taking care of a customer. That I would be taking the loss, but the lifetime value of that person, and the people they tell was more important. When someone was nice, I was even more understanding. That didn't happen with this company. I have contacted the Better Business Bureau, and my credit card company. I will continue to leave my story as a review on any forum I can. Elegant Occasions, Diane and company, you do have options. You just chose not to exercise them. To anyone purchasing dresses from this company, I sincerely hope it is perfect for you. If not, the folks here will not take care of you. I can't tell you how to run your business, and I am sure I am in the minority of the issues you experience, but what a disappointment. Shame on you.

first visit. BUT that wouldn't have been possible without the amazing staff at Elegant Occasions. When I found a dress I thought I loved but couldn't put the sample on, they worked together to find me a dress that combined the skirt of the one I loved and the top of another. Which resulted me in finding THE dress and for a great price too! We also used Elegant Occasions for the bridesmaids dresses and tuxedo rentals. They did as great a job with helping us pick out and order the dresses and tuxedo rentals as they did with my dress. Picking out my veil was a wonderful experience too! When it came time to pick up the tuxedos they made the experience enjoyable and efficient, and drop off was a cinch! I was even able to drop off my dress and veil for their cleaning and preservation the day after my wedding, which, by the way was free thanks to the tuxedo booking discount!

of the groom) I had ideas, but needed more help on what to do. Everything else went great besides that majority of the groomsmen (groom included) needed to get their tux refit. A few of the groomsmen had to get their tuxes the day of the wedding rather than days before. They were very accommodating, but I thought it could have been prevented by measuring more accurately or (in the grooms case) ordering a "taller" size.

erwork, etc. Meanwhile in the area where my entourage was waiting for me to get done so we could leave, a different consultant told them to leave and that their time is up. We left the store without the dress. My consultant emailed me to see if I was ok, as we were both upset at what had happened. However, when the OWNER sent me an generic email to see how the experience was and I responded with what happened. I NEVER HEARD BACK. POOR CUSTOMER SERVICE. NOW I AM NOT SORRY I DIDN'T BUY MY DRESS THERE.

the time to let me try on some bridal gowns. The quality of service we received when we stopped in without an appointment had me coming back multiple times to find bridesmaid dresses and flower girl dresses. Every time I stopped in I received great personal service and left feeling confident they would take care of everything.

which varied in our bridal party. It was affordable and the dresses looked great on our friends.

which was absolutely perfect (but from a trunk show, I might add) and it didn't end up coming in until 3 weeks before my wedding and it needed SERIOUS alterations! Second, we ordered our bridesmaid dresses from there which were Bill Levkoff, and they didn't come in until literally 2 weeks before our wedding! Talk about stressing a bride out!! And every single one of my bridesmaids needed alterations! We ordered them 7 months before the wedding. Third, we ordered the suits from Elegant Occasions. They were supposed to be "slim fit", but I kind of got the idea that the shop itself isn't very "in style" right now. The "slim fit" suits were huge on all of our groomsmen, the shirts didn't fit, and my husband ended up wearing a suit that he had just boughten for work to our wedding because the suit looked so awful on him. We went in to try them on before the wedding and the shoulders of the jacket were "poofing" out. This was not at all what we had pictured so we asked to have a different size ordered and the lady working there said that that is how the suit is supposed to fit! Also, the undershirt was ridiculously big on my husband: the sleeves were huge and the neck was too tiny. The lady said that there was no other way that it would fit better and that that is the way it is supposed to look! Needless to say: the ENTIRE experience there was awful and I regret buying the bridesmaid dresses, bridal dress, and suits from Elegant Occasions.

nt to your appointment. Everyone there is super friendly and are willing to help you. They make the experience so much fun and work around your budget or any other concern you may have. I didn't have to look anywhere else to get what I wanted. I'm so glad that I went there for my gown and for my bridesmaids gowns.

ependent contractors out of the shop when I got my gown did not see the job through to completion, which was frustrating. However, they were able to recommend a different seamstress where I could get the alterations made, and they gave me a discount on my dress cleaning for my trouble with the independent contractors in their salon.

my service. The only thing that would have made it better was some guidance for alterations because they don't do alterations there.

nt can get an idea of what you like. She pulls those gowns, and you go from there. I found the perfect gown with their help! It was gorgeous, and I couldn't be more happy with it! However, bridesmaid dresses were a different story. You had to go through the racks; the attendant was just kind of there. She didn't really help at all. One of my girls' dresses had been "ruined in shipment from CHINA". No one could ever tell me what had happened to it. And I was not expecting it to be MADE IN CHINA! Elegant Occasions was really good about ordering a new dress and getting it in, with barely enough time to spare. My seamstress through them was Kim, the Alteration Lady. I ordered my dress...too small...and she made it fit like a glove!!!!

erent story. I'd recommend wedding dress shopping here and bridesmaid dress shopping somewhere else.

styles I liked.

usband had to call and ask. Other than that, we had camo vests and ties, while my husbands was snow camo, the vests and ties were fantastic and fit well.

re. First walking in, the staff did not acknowledge the existance of my mom and I for a solid 15 minutes. Not a great way to start things off, but once I finally was able to hound someone down, I was able to start my shopping right away. You're able to electronically browse all their dresses first, and then pick and choose the ones you want to try on. The girl helping me (can't remember her name) was very helpful, and not too pushy. She was great at giving my mom and I some time to discuss the purchase by ourselves, without putting a lot of pressure on us to walk out the door with a dress. Granted I did lose a few pounds (litearlly a few) between trying on the dress and the wedding, but they ordered my dress 2 sizes too big, and I was extremely lucky to have the extraordinary alterations I did basically reconstruct the entire dress. Overall, a fairly good experience.

y on. Then you try on some and go from there. They were so helpful and patient! I was able to keep my dress there until I needed to get it fitted, which was about a year, and they were even great about me trying it on once or twice when I wanted to remember what it looked like. Not only were they amazing with picking out my dress and my bridesmaids' dresses, but Holly was amazing with helping with the tuxes! She answered every question and even worked with my changes once I had a groomsmen issue. Everyone looked sharp and I couldn't have asked for a better experience.

is company to anyone looking for their wedding dress.

like and they go get them. It was very comparable to other dress stores as far as prices go. Sometimes they seemed to have over booked and the store was very busy, it got a little hectic!! But would would go back there again!! The only thing I do not recommend is the seamstress working through the store! We had nothing but problem with her. She did a good job on my dress but the bridesmaid and mothers dresses were all screwed up:(

try. Not overwhelming at all! They were not as easy to work with when it came to mother of the bride dresses. Costumer service was ok.

, but I guess thats how they make their money.

about staying in my budget, finding things that looked good on my plus-size figure, and making me feel absolutely beautiful. They were great!

the way!

o rush deliver a new one. One of the dresses got lost and didn't arrive until the week of the wedding. There are just too many employees there and not all of them are on the same page. Overall just glad to be done with them, it was the most stressful thing to deal with as far as wedding vendors. If you do choose to go there, my strong advice would be to only work with ONE person and try to stay that way, otherwise things might get messed up and you'll hear five different things from five different people.

eeded and was not overly pushed to buy my dress. I went to another dress shop, tried more dresses on, and came back to my dress at Elegant Occasions. They gave me an absolutely EXCELLENT deal on my dress off the rack. They called a few times after my purchase to ask about bridesmaids dresses and my dress cleaning, but were very respectful when I wasn't having them do these services as I did not live in the area. Highly recommend!

d work on my body and everything she pulled I looked great in. But when we found THE dress, she could see we were afraid to say so because it was so fast, so she ran out for a veil and came back with the perfect one and popped it on my head. That sealed it. It took trying on only 8 dresses total and we walked out with my dress purchased. All the girls working there were great and very polite and as excited for my and the wedding day as the rest of my family was. I also used them for alterations-which is through an independent seamstress, Jenni, and she was great. Reasonably priced for the work she did and pressing of the dress and veil was included. I loved working with the store and everyone in it. The prices of the dresses are so great. I thought it would be in the thousands of dollars for a simple dress but they don't even carry a dress that is over $2K- and that was awesome!

rehand somewhere else and need time to think about it, ask if they have the same one there. They have a very large selection and beautiful gowns. They also offer gown cleaning and preservation, which I took advantage of after the wedding. They will ship your gown to you. I have not received it yet, but I trust them to send it within a reasonable amount of time.

of how they mistreated my best friend when we went to support her trying on bride dresses. They instantly became judgemental and making rude remarks about her size and how they were unsure about if they had her size in stock-which was false. Secondly they refused to let us look at the actual dress, but had to look on a computer?! And got really argumentative/defensive when we questioned why. I know several stores do that, but seriously? The dresses women try on are samples, what's the harm in touching and seeing the actual dress? I found my dress by seeing it physically on the hanger. A computer pic is altered and you can't tell the difference sometimes between satin and taffeta. The consultant (which I forgot her name because this was back in spring 2011) made us all feel very uncomfortable. Needless to say we obvious didn't buy anything there for the bride nor the bridesmaids. Also we tried going back another time hoping there might be another consultant, however we were just looking not trying anything on so we didnt have an appointment. We got shunned and basically shooed out, because we (3 of us) were there browsing without an appointment. The ladies working got all huffy and hunted us down to ask "are you even registered" and of course the bride was because of the previous nightmare. And refused to help us out with any questions, they acted as if we were not there. So yes again we definately refused to go back ever again!!! And then for another bride that I stood up in her wedding, the issues were not as severe. Instead it was very disorganized, they lost the bride's information when we went to get sized. They also told us it would take over 9months for the bridesmaid dresses to come in!!!! Which luckily they didn't, but it was such a mess calling to talk with them about the dresses. The price was a bit high, but the dress itself was cute. Bottom line: the individuals I had to deal with on all occassions were judgemental, rude, disrespectful, and disorganized. I refuse for my wedding to even step foot in that door. But I would make the judgement call for yourself--apparently according to the other reviews they had it the way it should have been.

und the perfect dress after only trying on 6. Lois was very knowledgeable and helpful. As a first time customer, I received a 10% discount. They also offered a variety of payment options so we didn't have to pay the whole price right away. Most of their dresses available were under $1000 and they worked with me to stay within my budget. I also had my dress altered by their in-house tailor, Jenni, and she did a phenomenal job as well!

tendant kept disappearing when we were looking for the bridesmaid dresses.

e me sign to take the dress with me with the beads hanging off the dress. They sewed them on to make them stable after I refused to take it in that condition. Most of the assistants were friendly, but lying to the customer until I marched into the store is unacceptable.

idesmaid's dresses. Even though I didn't find my wedding gown here, I had a very memorable experience trying them on here and would recommend anyone to go to Elegant Occasions!