At first I was relieved and excited to find Rosie and Isabel from ET. They were super helpful at first. Later on I found they had given me wrong information as to which options I could choose for my package cake and pricing (ie, an extra sugar... flower went from $15 to $50 when I actually wanted it). They also charged me $50 to order one of the package designs exactly the same but slightly smaller on two tiers. Fine. I did it anyway. Much to my shock and dismay when we went to cut the cake during our reception, it was NOT what we had ordered! We ordered: light ivory cake with aqua swirls (larger on two tiers and smaller on the other two). There were specifically not supposed to be crystals in the design (like in the exapmle pic) - only sugar pearls spread around the bottom of each tier. We also paid to upgrade half the cake to the lemon flavor. The other half was to be marble with chocolate filling. What we got: a boring/mediocre white cake with white (NOT aqua) swirls all the same size (NOT differentiated as we had agreed), crystals (which people complained about almost breaking their teeth), and lots of plain vanilla cake with vanilla filling (not EVER part of the plan). Of course, when I contacted ET the week afterward, they tried to blame the design mix-up on me and didn't believe me about the flavor being wrong. They want us to cut into our top tier (which I was planning to save), which would prove anything about the cake which was actually served. Finally, they're going to give us a refund on the color/design screw-up, but not on the flavor. Hopefully we come across a clear pic of our guests eating the absolutely wrong flavor. The cake actually tasted ok, but the entire experience was VERY disappointing. I would not trust this company; if you do decide to go with them, watch your back, get EVERY SINGLE detail in writing, triple-check the day of the wedding to make sure. If all else fails, make sure you take pictures for proof. Unfortunately, I will not enjoy the pictures/memories of our wedding cake.