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Elegant Touch Bridal

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(113)

8711 Belair Road, Baltimore, MD

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About This Vendor

Elegant Touch Exceptional Service and Selection

In business for over 25 years, recently expanded to a new 7,000-square-foot building. We will meet the needs of your entire wedding party from our knowledgeable wedding consultants, to our one-of-a-kind full-service tuxedo department. Visit us for the most important gown you will ever wear.

Details

Dresses
Bridesmaid Dresses, Flower Girl Dresses, Mother of the Bride Dresses, Shower & Party Dresses, Wedding Dresses
Fashion Services
Alterations, Dry Cleaning & Preservation, Plus Size Available, Private Appointments Available
Gown Collections
Cosmobella
Demetrios
Justin Alexander Signature
Maggie Sottero
Moonlight Couture
Sottero and Midgley
Val Stefani

Elegant Touch Bridal Reviews

Share your thoughts with other couples
Reviewed On 7/25/2018 by mary p
This is a wonderful store...I felt catered to from the moment I walked in and purchased my beautiful gown...at every visit and when I picked up my gown. Professional and warm customer service and a selection of gowns that you don't see everyw...
here. Great selection of Tuxedoes as well. The staff were lifesavers with my out of town groomsmen. They were fitted and picked up their tuxes on the spot. I highly recommend. Elegant Touch Bridal and Tuxedo . Every couple deserves to be treated this well. Thank you gang
Reviewed On 3/05/2020 by jill b
Such a beautiful store with a great selection and superb customer service. I would highly recommend them if you want a professional stress free experience. Thank you to all the staff.
Reviewed On 2/12/2020 by sara s
My Fiance' and I highly recommend this shop. The customer service is outstanding. We felt the owners and staff really cared about our wedding, were able to work within our budget which was very reassuring. Thank You.
Reviewed On 12/19/2019 by Rachel Z
We used Elegant Touch for both my bridal gown and the groom's and groomsmen's tuxedos. They were so helpful and kind. Flora and Giselle are wonderful and really took the time to understand my vision. I wanted a ballgown with a cathedral-length...
veil and they had an excellent selection of gowns and veins to choose from. My dress was also altered and preserved here and they did a great job for a reasonable price.
Reviewed On 11/03/2019 by Kristi G
Elegant Touch was very accommodating. The staff was very friendly and they made it easy to find the perfect dress. They have a great selection of dresses.
Reviewed On 10/31/2019 by Laurieann B
If you are in search of a Bridal Gown and formal wear look no further . Very professional and beautiful gowns
Reviewed On 10/16/2018 by Kendall I
The staff made me feel comfortable from day one! The customer service was impeccable. Even when I thought I lost a piece to my dress and was having a melt down, Giselle and her staff talked to me until I found it and calmed me down lol. They we...
nt above and beyond! Thank you!!
Reviewed On 9/16/2018 by Jessica S
I am so glad that I got my wedding dress and accessories from Elegant Touch Bridal! They were wonderful to work with. My dress fit like a glove and I received so many incredible compliments on the dress, earrings, and headband. I couldn't have ...
asked for more. When I went by to pick up the dress at my last fitting they noticed it could use a little more pressing so we picked it up a few days later and it was completely flawless! I really appreciated the attention to detail. We even had the dress preserved there too while I was on my honeymoon. Looking forward to picking it back up!
Reviewed On 9/14/2018 by Caitlin C
I had my second bridal appointment here (out of 3 that day) back in May and I forget the woman who I worked with. She was short with brown hair, cute little lady. We kind of just jumped right into trying dresses on, she seemed a little rushed a...
nd didn't really take time getting to know me or my family, but she was still very nice. However, the dresses she brought me were not really my style at all, but I can admit that they were pretty and many people would like them. I thought they were a tad expensive, I didn't try on many dresses within my budget. Also, the shop was kind of hectic and loud, there is no private space to show your family the dresses so you're just out in the open (and I hate being watched!). You won't get a very personal experience unless you're lucky and no other groups are there. We left without buying anything and my consultant could tell I was a little discouraged by the end. She was really sweet though and encouraged me to check out their upcoming trunk show, she also called to remind me about it. But I already bought a dress at the next shop I went to. Overall, Elegant touch wasn't terrible but not great either.
Reviewed On 8/18/2018 by Ashlei L
Wish that I could give them zero stars. Rude and I feel they judged me before they even talked to me. I told her that I’m not a dress wearer and I don’t know much about different fits. I told her my budget which wasn’t too much but was willing ...
to spend more. I told her to bring me something nice. She brought me a dress that was 8 sizes to big and a dress that was too small. After I put those on she was like that’s it. Didn’t even try to show me anything else or ask if I was willing to try thing out of my budget. This is a judgements establishment. I was treated horrible here. I will never recommend this place to anyone.
Reviewed On 7/25/2018 by brittany d
DO NOT GO HERE!! Trust me on this!! Bought my dress from them ($1,800 to be exact) went in yesterday for a dress fitting. Only needing minor alterations. Thank goodness my mother in law is a seamstress because she can do it for free! As soon as...
the owner and staff were told I was not doing alterations there the mood immediately changed! They became very rude, nasty and disgusting!! Not only was I told that I had to pay the dress off right than and there (which I was not told about prior) but they charged me a $40 shipping and handling fee! For what!?! They didn’t have it delivered to my house!!! Who can pull $800 out of thin air?!? Wasn’t spending the amount I did enough?! And why complain to the owner when he was the biggest issue there. Never again!
Reviewed On 4/29/2018 by Kambriel L
This is a nice shop but i did not have a positive experience with the bridal consultant. I felt like she was not pulling the styles i requested and she basically disregarded the price range. She failed to clip me into the dresses properly. She ...
was nice but careless. I think this shops price range is from 1500 and up. Its not a private show space. She may have not liked my budget, but maybe it was my strict standing for my budget, not sure. My bridesmaid also tried on gowns and she shared the same experience.
Reviewed On 3/19/2018 by Amy L
I went here on a wim to get a idea of what kind of dress I wanted before going with my bridesmaids and ended up finding the perfect dress. Flora was amazing. I showered her some pictures of what I was intreasted in and she grabbed a hand full o...
f dresses for me to try on. Ended up getting the first one I tired on. She was great and make sure I felt comfortable and showed me what it would look like once altered. Great atmosphere!
Reviewed On 2/23/2018 by Brian M
Flora was amazing! She took what me and my family said and found the perfect dresses to fit me. She also took looks from other dresses I know of liked and was able to incorporate them all in one dress. Overall we had a fantastic experience here...
and found the one!
Reviewed On 2/17/2018 by Teresa L
Everyone was so accommodating , And with no time to waste. With some family issues we had literally 4 weeks to plan and execute my wedding and the STAFF was on it. My mom found the perfect dress on the rack, and they just happen to have the dr...
ess my daughter was wearing on the rack so they allowed us to buy that one and alter it accordingly. Thank you God for small gifts because I fit into the sample in the store which they also sold me. LIFE WAS GOOD. My head piece was even in on time. The staff fit the men within days and all was fine with Operation Plan B. Thank you to everyone !! I have told many brides to come visit.
Reviewed On 2/04/2018 by Alyssa L
Amazing Bridal salon! This was my second stop in dress shopping. Was very open to try on whatever. The third dress I was put in was the one. My consultant was very helpful and made me feel super comfortable. Very good and holding and pulling th...
e dress so I could truly envision it in my nice. They were having a nice sale and got a very good deal on a Magie Sottero. Once I started crying and my mom did so lo did my consultant.
Reviewed On 1/04/2018 by Sapphire G
I found the perfect dress at their salon. My consultant was great. I didn’t have a good experience when I picked up my dress. It was in a clear plastic bag tied up at the bottom. My alterations appointment was not good. Customer service was bad...
. I took my dress to Alterations by Denise. Great experience.
Reviewed On 1/01/2018 by Brianne G
Elegant Touch was my second stop when looking for my wedding dress and I had a definitive vision for what I wanted when I went in. The woman I worked with brought me exactly what I wanted and in the budget I wanted it to be in; the first dress ...
I put on was the one! I actually ended up fitting in a sample, so I was able to get a nice discount on a beautiful Maggie Sottero dress that I loved. I was a low key bride and my consultant gave me exactly the experience that I wanted!
Reviewed On 11/16/2017 by Amanda S
DONT'T WASTE YOUR TIME! These people are among the most incompetent in customer service that I have ever encountered. I chose them after finding the color I wanted for my bridesmaids gowns. I was initially told that I could pick any dress I wan...
ted out of a certain line and I wanted my girls to be able to each select a dress of their own choosing. After wasting an hour trying on different dresses and getting their hopes up, I was told, that "Oops we were wrong, there's only a few dresses within that line that you can choose that will be the correct color, as the rest are made of different fabric and won't match." Sooo, settled on one dress. One of my bridesmaids lives out of state and was measured and sent them her numbers and the dress arrived and SHE COULDN'T EVEN ZIP IT AS THEY SCREWED UP AND ORDERED THE WRONG SIZE. After she called them and they said there was nothing they could do, I called and spoke to the manager who ordered another dress after my bridesmaid confirmed her measurements were correct. Her dress just arrived and IT STILL DOESN'T FIT. My wedding is two weeks away and I'm screwed. THANKS FOR NOTHING, YOU MORONS!
Reviewed On 10/10/2017 by Charlotte M
I had the best experience shopping for my wedding dress at Elegant Touch! I had no idea what styles I liked or what kind of dress I was looking for when I went in for my appointment. I worked withFlora and she was so helpful throughout the whol...
e process! She had me try on each style so we could figure out what I wanted in a wedding dress. With her help I was able to find my dream dress!! She even worked with the seamstress to figure out if I would be able to order the dress shorter so that I could save on alterations. I felt like everyone went above and beyond to make sure I had the best experience and felt sure I had chosen the perfect dress. I would recommend Elegant Touch to anyone shopping for their wedding dress, whether you’ve tried on 0 or 100 so far!!
Reviewed On 9/20/2017 by Stephanie D
Everyone in the salon was very nice, friendly and warm. I loved my consultant who was patient, showed me a variety of styles in dresses. I never felt rushed to make a decision. When I would go in for a fitting she remembered me and would always...
say hello and help if she was not with another client. My family and I had a very good experience at Elegant Touch Bridal.
Reviewed On 7/11/2017 by Ayana Z
Staff was very helpful in helping me choose and sort through gowns. I was able to find my perfect wedding dress and recently got married this past Friday 7/7/17. Beautiful gowns and attentive staff!
Reviewed On 6/02/2017 by Danni D
Elegant Touch Bridal helped me to select the most beautiful wedding dress and accessories! I would highly recommend Elegant Touch Bridal if you want a sophisticated and individualized bridal experience! If you are looking for a wedding gown, y...
ou HAVE to see their selection!!!!! Beware, once you enter this salon, you WILL say "yes to the dress" !!!!!!
Reviewed On 2/23/2017 by madeline l
I was so nervous shopping for my wedding gown after being fat shamed or ignored at other stores. I am so glad I came here. Everyone is so warm and friendly I felt relaxed right away. My consultant was fabulous and showed me stunning dresses. I ...
never thought I could look this good I cried, Mom cried I love this store and will be back for my bridesmaids and moms dresses. they give discounts to them since I purchased here. My fiance' was impressed with their selection of tuxedos that he could actually try on. The best around . Highly recommend this store
Reviewed On 2/21/2017 by Linda m
My husband & I are very happy to recommend this store to all future Brides and Grooms. Great selection and the customer service was the absolute best ( I am a shopper so I know) We were treated as though we were their most important customers f...
rom day one. Many thanks for a wonderful shopping experience
Reviewed On 2/01/2017 by Nicole O
The entire team was so amazing when I went to find my dress. They had fun and helped me have fun. They picked dresses I would of never picked and one of them was THE dress! I felt like they were an extension of my family.
Reviewed On 1/25/2017 by Angela P
I highly recommend this bridal shop! Staff was very helpful. My bridal consultant helped me tremendously. She was so knowledgeable. She find me my dream wedding dress, it was beautiful! My husband and the groomsmen rented their tux from Elegant...
Touch also and they where very pleased! They all where so handsome. The bridal shop was very clean and the wedding dresses to try on are very clean. I went to several bridal shops and none of them could stand up to Elegant Touch! I cant say enough good things about them. You should go to this bridal shop for all your wedding attire.
Reviewed On 1/16/2017 by Judy B
My daughter got her dress tonight! This was the 3rd shop we went to but the only one we had the "say yes to the dress" experience! Flora was so patient, helpful and supportive. After our 1st visit went 2 more boutique shops, just to make sure. ...
No where else did we get the attention and care as we did here. Has a huge selection for every body type. Strongly recommend.
Reviewed On 8/25/2016 by Nadjay C
I want to begin by saying I found my dream dress here at Elegant Touch Bridal, it was perfect! I absolutely loved everything about my dress. The first day I went I was with my mom and a woman Pat, treated us so well and I felt like a princess. ...
I went in with no idea what I wanted. I described my wedding and what I liked and boom...Pat found 10 gorgeous dress I had to choose from. I came back a few weeks later with more people and chose my dream dress. Once again the staff and Pat in particular made the process painless, meaningful and memorable. The alterations on the dress were impeccable and I had no one complaint on my wedding day. My only somewhat bad/frustrating experience was the fitting appointments. I felt very rushed with my second fitting and was actually told the dress was done. I called back feeling uncomfortable and tried making another fitting and they tried to convince me I was over thinking it. It was only when I express my disappointment with my second fitting did they assign me another. And thank goodness they did, I got a half an inch taken in at the bust, cup inserts sewed in and an elastic band added, all thanks to Pat once again! I feel I was mislead only because I met with someone I feel normally doesn't work the floor on my second fitting. But in the end I would definitely recommend to come here!!! Just be firm and persistent about what makes you happy, because remember they are busy trying to please not just you, but hundreds of other brides. Good luck and best wishes to all new brides!!! 💕😊💍
Reviewed On 8/19/2016 by DeeDee H
My husband and I both chose Elegant Touch for our wedding day and we were not disappointed. My gown was the perfect combination of classic elegance and modern fun. I truly felt special and everyone, especially my husband loved how beautiful my ...
gown was. As for the groom, let's just say he never looked so handsome before. Not even when he was a groomsman in his friend's wedding last year. I highly recommend Elegant Touch for your wedding!
Reviewed On 7/17/2016 by Kimberly
The first time I went in to look at dresses I did not have a good first impression. I did not have a bad time but I didn't love the place. The lady helping me was picking dresses that I did not really like. However I went back for a specific dr...
ess and they ordered it for me. When I went to try it on I ended up trying more dresses and finding THE DRESS. The second and third times I went in I had a much better time. Everyone is friendly and helpful. My dress was beautiful and exactly what I wanted. They are currently preserving my dress for me.
Reviewed On 6/09/2016 by Knottie1465493419
I had the best bridal consultant at this shop. She guided me through the whole process and made it so easy. In fact everyone there was warm and shared my joy. I can't wait to see my gown.
Reviewed On 5/25/2016 by Rebecca Z
I went to three different bridal salons when searching for my dress and cannot think of anything positive to say about my experience at Elegant Touch. My consultant was very pushy and clearly did not get along with the other consultant, who wa...
s working with another client. The other consultant actually yelled at me at one point, trying to make me feel guilty about a dress fitting me and not the other client. I showed my consultant pictures of the two dresses I had found and loved from other bridal shops, and she was very snooty, even saying "I cannot believe they are charging that price for THAT." When we found a dress that had some elements that I really liked, my consultant pushed really hard to get me to buy it, even though I kept telling her that I was not sure because I loved the other ones so much. She was pushy to the point that I am confident that she really did not care whether or not I loved the dress, she just wanted to make the sale. Looking back at the pictures of the dress at Elegant Touch, it really didn't hold a candle to the other two dresses I had already found, so I'm glad I stuck with my guns and told her I was not ready to decide. There are a number of other bridal shops in the area that provide the same or better selection with customer service that is far superior. I have ordered my dress from a shop where the owner and her staff made me feel like they truly wanted me to look and feel beautiful on my wedding day and I could not be happier with my decision.
Response from the Vendor on 05/26/2016
Dear Rebecca, We are so sad to read these comments ...as well as deeply confused by them. The "other client" you referenced was in fact your SISTER. She purchased a spectacular gown from us hugged us and thanked us for superior customer service...
.This all happened as you both were standing side by side with your guests as well as a store full of people. How is there a disconnect . You hugged and thanked the consultants ...whom you now malign. Your sister was thrilled to have purchased one of the most beautiful gowns we have ever had in the shop ..We have been in business for 25years and that is because we treat every one with the utmost courtesy and respect.
Reviewed On 4/29/2016 by Knottie1461948329
Simply the best in every way.I highly recommend this store. I felt the staff cared about my wedding day as much as I did. I had a fantastic bridal consultant who helped this nervous bride find the gown of her dreams.She was so knowledgable a...
nd patient . My fiancee was so pleased with the tuxedos having had bad experiences at MW. He and his guy were able to try on from Elegant Touch Tuxedo extensive in stock selection . the styles are brand new and fit great. we all looked so good thanks to this store.
Reviewed On 4/21/2016 by charlotte m
This is the BEST Bridal Shop in Baltimore and I have been to all of them is search for my dream dress. A fabulous collection of all styles ...great, helpful,knowledgeable staff ...they just made this such a special time for me and my mother. I...
will be back for the tuxedos they have new elegant styles right in the store to try on . This is definatly a one stop shop.
Reviewed On 2/03/2016 by Knottie1454543460
I cant say enough great things about this gorgeous store. Fabulous selection of beautiful gowns. warm and exceptional customer service, expert and quick alterations. They made everything so easy I am so grateful thanks Elegant Touch Bridal and ...
tuxedo.
Reviewed On 1/27/2016 by Knottie1453926291
I had a really great experience shopping here. My consultant was great...she helped me find the perfect gown and I felt beautiful even though I am a larger gal there were so many gowns for me to choose from I felt so spoiled. The entire staff ...
goes out of their way to please...the customer service here is the best of any store I had visited.Also the tuxes here are so much better than mens wearhouse. They have all the styles and sizes in the store so my fiance' and guys could try them on. They were brand new , fit perfectlly and were comfortable. Thank you Elegant Touch I will send you pix shortly.
Reviewed On 11/14/2015 by pam w
This shop has everything a Bride could wish for. I was treated like a queen...Gorgeous gowns , but especially The staff was so helpful they were as excited to find me the perfect gown as I was.
Reviewed On 11/05/2015 by pam w
This shop was by far the best when it comes to customer service , selection, alterations etc. I searched for a long time for my gown and I felt the staff here paid the most attention to my vision and budget ...in a warm inviting manner. Every B...
ride should be treated this way when it comes to this important occasion. I have every confidence in their seamstress , she advised another Bride on custom work and her knowledge about fabrics and beading was very impressive. I also like that my gown does not leave the shop during the alteration phase... safe and secure no worries. I am happy to recommend Elegant Touch Bridal and Tuxedo to all future Brides. I will be back with my Fiance' for Tuxedos. Thank you to the staff.
Reviewed On 10/31/2015 by Knottie1446316680
Shopping for my wedding gown was a wonderful experience at this store. They have a huge inventory of beautiful styles, it was such a pleasure to try many on with no pressure, just expert consultants to guide me through. My fiancee was thrilled ...
at the enormous selection of tuxedo styles. Brand new and they fitted all the guys perfectly. ALL sizes were in the store which made it so easy for all the guys to match perfectly. I am thrilled to recommend Elegant touch bridal and tuxedo.
Reviewed On 10/03/2015 by mel c
Excellent customer service. My husband and I purchased everything here. We were in a time crunch.but the staff went far above expectations to accommodate our needs,...we felt spoiled. Thanks for your care and expertise...We will definitely reco...
mmend Elegant Touch Bridal and tuxedo to all.
Reviewed On 8/13/2015 by Ellon S
I was very happy with my dress selection and the staff that helped me pick it out. I was very unhappy with alterations. I felt like I had to explain things to the seamstress that I shouldn't have to explain (like how putting a push up bra inser...
t was not going to fix the fact that the dress stuck out from my chest area). I would suggest getting a dress here but taking it another place to get alterations.
Reviewed On 7/23/2015 by Knottie1437684132
I am so pleased to tell everyone about the great experience I had at Elegant Touch Bridal and Tuxedo. Warm and welcoming staff made this experience so special for me my family and fiancee'. we felt catered to and cared for . I HIGHLY recommend...
this store
Reviewed On 3/19/2015 by Knottie1426799084
SO happy to have found the gown of my dreams here. The selection was fantastic, the customer service even better. Alterations were a snap .
Reviewed On 3/18/2015 by Knottie1426708691
This store is the best for everything Bridal in Baltimore. From start to finish this was an awesome experience. I said yes to the most beautiful gown with the help of very patient consultants who understood exactly was I had imagined. Everythin...
g was delivered as promised,alterations were flawless and prompt. My husband and ushers loved there tuxedos. Great fit, comfortable and the best selection anywhere. I am very happy to recommend this store . They share your joy and go out of there way to make sure all is perfect THANK YOU.
Reviewed On 10/31/2014 by Knottie89738357
I could not be happier.My gown was beautiful and I will recommend this shop to everyone. The staff all went out of their way to please I felt very spoiled.
Reviewed On 10/31/2014 by lauren s
The people here really care about you and your wedding day .Service was great. I can't wait to see my gown!!!
Reviewed On 10/31/2014 by jack w
I rented my Tux here as well as my groomsmen. Great selection of designer styles,...brand new... great fit. My out of town guys were fitted on the spot and were able to take their suits right away . I 'm a big guy and for the first time I fe...
lt and looked good. Oh yes my Bride looked good too. Thanks Elegant Touch.
Reviewed On 10/31/2014 by cassie b
From start to finish this was the best experience. I have a budget and I was still able to buy the gown of my dreams with the help of a terrific consultant. It felt reassuring to do business here, its a family business and I felt they truly car...
ed about my wedding.
Reviewed On 10/31/2014 by anna m
I felt like a valued customer, everything was perfect,I will recommend this gorgeous store to my friends and family.Thank you all so much.
Reviewed On 10/31/2014 by kate h
I purchased my gown here as well as bridesmaids, moms dresses and tuxedos. Very helpful staff, met all my expectations and then some.
Reviewed On 10/31/2014 by Margaret s
I had been to many stores were the employees just pointed to the racks or they picked out what they thought I should wear. Not here. I was treated with care, allowed to choose what I wanted to try on. I had one consultant ,worked with me pati...
ently for 2 hours and I said yes to the dress. Great customer service!!!
Reviewed On 10/31/2014 by cindi l
I am so happy I came here , I am planning a long distance wedding with no family here to help. Everyone is warm and friendly, I was able to check things off my list on the first visit. Feeling releived
Reviewed On 10/29/2014 by may b
I want to take this opportunity to thank the staff at Elegant Touch Bridal and Tuxedo for their expertise, and helpfulness in planning my wedding day. Everything my fiance and I ordered arrived as promised and any alterations were done beautifu...
lly ,including custom work on my grandmothers veil that I will wear. I will miss the staff here,as I felt they really cared about me.
Reviewed On 10/24/2014 by kelley c
From start to finish this has been a wonderful shopping experience. The Staff at Elegant Touch Bridal and Tuxedo has done a wonderful job. They were so helpful since I did not have a clue when I first started shopping.Beautiful gowns and Tuxedo...
s I am so happy to have done business here. I will recommend them to everyone.
Reviewed On 10/04/2014 by Maria M
I purchased my dress at Elegant Touch as well as some accessories. I also recommended a friend who bought her dress from here as well! I went in for my first fitting and received the worst attitude from the owner. She was terrible to deal with!...
That being said I will not be getting my alterations done there or my bridesmaid dresses that I had picked out!! All they want is your money!
Reviewed On 9/28/2014 by Jamie G
Do not go here! I found a sample dress off the rack, which was 50% off the tagged price. The salesgirl we had the day we found the dress was good. She was a little too strict following the 'budget', which is more a good thing then a bad thing b...
ut she limited what I tried on without asking me or letting me know how much some of the more expensive dresses cost. But we found a great dress off the sample rack. They held my dress for over a year which was nice as well since we didnt want my dress squished in a closet. However, when we went back for my second fitting we found that the dress had been damaged. The overlayer looked like it was burned and it had melted together. They were extremely unapologetic and appeared to have no idea how this had happened. The dress was perfect the last time i put it on! We came up with a way to fix it, and when I went back a few weeks later it was only partially fixed. The seamstress and owner felt they had done enough to appease us, but they did not fix the problem. After a long discussion they did take in the seam a bit more which did solve the problem. Throughout this whole thing they were rude and unapologetic. A simple "Im so sorry this happened" would have gone a long way at this point. They even went so far as to say "well this was a sample dress." Like I said, when we bought it, there was no damaged fabric in that place. They did discount some of the alterations which was nice, but at this point the damage had been done. I know this is not the norm when it comes to buying dresses and getting them fitted, but they did not handle the situation appropriately in my opinion.
Response from the Vendor on 09/30/2014
THANK YOU FOR YOUR COMMENTS, WE ARE ALWAYS STRIVING TO IMPROVE OUR SERVICES..AS YOU STATED ABOVE WE DID FIX THE PROBLEM AND YOU WERE COMPENSATED. BEST WISHES AND GOOD LUCK FOR THE FUTURE.
Reviewed On 9/24/2014 by Melinda R
Didn't expect to buy an expensive dress but fell in love. Bought off the rack so always ask for discounts or when they will be having sales.
Reviewed On 9/19/2014 by marla l
I am happy to say that I bought everything here. Great selection and prices it was a pleasure to do business with warm and friendly people All my friends have purchased here so I am carrying on the tradition. I can't wait to see my gown.
Reviewed On 9/18/2014 by cathie c
I am so happy to have purchased my gorgeous dress from this store. The customer service was warm and friendly every time I walked in. Their help and great advice eased some of the stress of planning a large wedding. Thank you all .
Reviewed On 9/18/2014 by nina c
I found my gown at this beautiful store,with help from a great staff that made every step so easy. My gorgeous dress arrived as promised as well as my bridesmaids dresses. The guys look great in their tan tuxedos, brand new and comfortable. Th...
ank you Elegant Touch.
Reviewed On 9/08/2014 by tasi b
I am a plus size bride and was so happy to be able to try on gowns that actually fit. I never thought I could look this good thanks to the ladies at Elegant Touch. Very excited to see my gown,will definitely return with my girls and guys for...
their tuxedos.
Reviewed On 9/06/2014 by kim c
I am very happy to have purchased my dress,my bridesmaids dresses, and tuxedos from ELEGANT TOUCH. I felt they listened to me, were warm and accomidating. Thank you see you soon.
Reviewed On 9/03/2014 by Kerri W
I was not too into bridal gown shopping from the beginning. I actually had put a deposit on a dress elsewhere and then my dad said it looked like a toga. Off I went to find a new gown. Pat is wonderful at her job and really puts you at ease. S...
he has a great amount of experience getting girls ready for the big day. The end result was a stunning dress that I wish I could wear again!
Reviewed On 9/02/2014 by soph s
My cousins bought their gowns here and of course I did too. I trust them. Great selection and customer service , I am excited !!!!
Reviewed On 8/30/2014 by Knottie0486827
I want to thank the staff at Elegant Touch Bridal and Tuxedo for helping make my wedding day beautiful !!! Great customer service. beautiful gowns and tuxedos. They promised and delivered thank you.
Reviewed On 8/21/2014 by viki h
I am very happy to have purchased my gown from here. The store is clean and the dressing rooms are spacious.The staff is very friendly and helpful. I want some custom alterations and am relieved that they can be done in house.
Reviewed On 8/15/2014 by Knottie23901140
I am so happy to recommend this store , I do not normally wear dresses so I was very nervous . I was treated so well, I tried on many different styles , I was there two hours before I said yes to the dress. My Consultant Colleen was great, s...
o very patient and reassuring.I cannot wait for my gown to arrive. Thanks for taking care of me .
Reviewed On 8/14/2014 by Julie F
No one should have to go through what I went through at Elegant Touch. The woman I worked with (who I believe was an owner) didn't pay attention to anything I said when I communicated what I wanted in a dress. She seemed disinterested in helpin...
g me, didn't ask me a single question about my wedding or myself, and couldn't even be bothered to smile. I left the shop in tears, having not tried on one single dress that would have been a real option for me. No one should ever be made to feel the way I felt at Elegant Touch. Please save yourself the time and disappointment and go anywhere else.
Reviewed On 8/13/2014 by jayne b
I have been shopping for along time. I bought my gown here because I finally felt the goose bumps I was waiting for. Plus the customer service I got was outstanding. Everyone was knowledgeable and helpful. I shall be back for Tuxedos my Fiance ...
likes their light gray Tuxedo which is very sharp and a nice change from traditional black. We love that the warehouse is on the premises ,all sizes in stock very convenient .
Reviewed On 8/01/2014 by Knottie12790187
I had a great experience at Elegant Touch, my beautiful gown was by Sottero Midgely, thanks to Pat she listened to what I wanted and we tried on many before mom and I decided on the one for me. I want to thank everyone at Elegant Touch for hel...
ping to make my wedding day perfect. The guys wore Gray tuxedos, they looked great, they had everything on hand for my out of town guests, I had 5 grooms’ men from New York, they all arrived Friday afternoon, they needed some adjustments, no problem they took care of all of them. My bride’s maids wore black and grey. My mom found her dress with a jacket and was very pleased. All and all a great experience, it all came together very well. Highly recommend this shop.
Reviewed On 8/01/2014 by melita k
Thank you to the staff at Elegant Touch Bridal and Tuxedo. I felt like a valued customer from the start. My gown was lovely I had specific additions which were spot on as I imagined. We purchased the maids dresses, moms, flower girls all perfec...
t. There were also many tuxedo styles to choose from . My husband shopped everywhere and Elegant Touch by far had the best selection and fit. He is very particular and was very happy especially since his out of towners could call in their measurements...the tuxedos were ready for them when they came in, no worries. They were all very handsome. My consultants were great, they knew exactley what would look good on my plus size shape, I cried because I never thought I could look this good. I had visited other shops but here I felt cared for and not just a number. Thanks again, I will send customers.
Reviewed On 7/29/2014 by Aubrey
We had a pretty good experience for the initial bridal dress shopping appointment and the woman who owns the salon was always very friendly. We did have a pretty awful experience when we went there for bridesmaid dresses though. They will n...
ot take appointments for bridesmaids so I called ahead and asked when the best time would be to come. Three of my bridesmaids were coming from NC so we needed to get it done that weekend. It ended up being a big day for prom shopping and the store was full of girls looking for prom dresses. My bridesmaids were yelled at that they were only allowed to have two (of about 8) fitting rooms between them. We also got very little attention despite the fact that we were purchasing 5 dresses vs 1 for each of the high school girls. After attempting to make a reservation and being told I couldn't we were very disappointed with the service we received for the bridesmaid shopping (especially after I spent so much money on my dress + veil + alterations there). Overall getting my dress went well but I probably wouldn't recommend this store to a friend.
Response from the Vendor on 07/31/2014
Dear Aubrey, Thanks for your business I know you made a beautiful Bride. I am sorry to read about your maids experience and I wish you came to me at the time .I would have gone out of my way to make sure you had the outstanding service we give ...
to all our Brides. I will forward your commentary to all employees so that we learn and improve. Best Wishes to you and your Husband. Giselle, Owner Elegant Touch.
Reviewed On 7/26/2014 by kim j
Friendly customer service in a beautiful store. Love my gown!!.purchased for the entire wedding party here, Everything is coming together for my winter wonderland wedding,thanks to the help and advice I received from the gals at ELegant Touch ...
Bridals.Felling relieved.
Reviewed On 7/23/2014 by Knottie23886382
I highly recommend this shop to all engaged couples. I just purchased my gown, and will be back for my girls dresses and tuxedos. This is literally a one stop shop, so convenient . See Pat , she was very knowledgeable and very patient and put ...
me at ease right away . I am having some custom beading done so the seamstress assured me on the spot that she could create what I had in mind. Very happy bride to be, thank you to the staff at Elegant Touch Bridal and Tuxedo.
Reviewed On 7/17/2014 by marta l
My husband and I were very pleased with the service we received at this store. We had a short time to accomplish everything so the customer service here was exceptional. One stop shop, my gown,my girls...moms gowns... all were beautiful , as ...
were the Tuxedos...very convenient to have all sizes in the store , especially for my out of town ushers. They worked with me , and my timetable which was refreshing I had nothing to worry about . Thank you so very much I will recommend this business to all.
Reviewed On 3/06/2014 by theresa c
I want to thank the folks at elegant touch bridal and tuxedo , this is a beautiful store with gorgeous gowns. I purchased my dream gown, my girls dresses, flower girls, moms and tuxedos, all under one roof. great customer service, I felt speci...
al from the day I purchased until the day I picked up my dress. Thank you .
Reviewed On 3/03/2014 by Tyra G
The staff at Elegant Touch made my dress buying experience easy and convenient!
Reviewed On 1/30/2014 by Allison W
This place is the most TERRIBLE place I have ever been in my life! Everyone that works there has an attitude, is rude, lies, and not customer service oriented! They wouldn't help me lace up my 30 pound dress during my fitting, they rushed my hu...
sband and his groomsmen through their tux fitting to only get everything wrong! One groomsman jacket had a massive hole, the measurements were all wrong, and another groomsman had a completely different colored tie, all of which they were RELUCTANT to fix! They told me I had to have my first and final dress fitting two weeks apart (and 3 months before my wedding!) because the seamstress would be out of the country, all of which was a lie. When I finally came to pick my dress up it was completely wrinkled and had black and brown stains on the front, when I brought it brand new and those stains were not there when I tried it on the first time. They were also reluctant to fix that, saying they wanted money first. I would never recommend them to anyone, ever! STAY AWAY!
Reviewed On 12/02/2013 by Janice J
We got everything from this shop - our sales person Gerri was personable and very helpful in helping me find the perfect gown. She said do you want them to wow them -- then you should get this dress! I wowed them! I was a happy Maggie Bride. ...
ETB handled everything - everything was on point! Loved the boutique, loved the service, loved the Elegant Touch you provided for my wedding day!
Reviewed On 10/22/2013 by DC B
I bought my wedding dress here after shopping around at a few other local stores. The saleswoman I worked with was great at pulling dresses based on what I was looking for and she ended up finding me the dress I ended up wearing down the aisle!...
The price was also really reasonable. The store is clean and there's lots of seating for any people you have with you. I didn't use their alternations, so I can't speak to that.
Reviewed On 8/13/2013 by Tamra L
I had an absolutley wonderful experience shopping here for my wedding dress. The store is lovely and they have lots of beautiful dresses. My consultant Gerri, was WONDERFUL!!! She was patient and just very helpful. I loved working with her. The...
y offered to steamed my wedding veil along with my dress (after my final fitting) and I didn't even purchase my veil from them! Definitely check this place out when looking for a wedding dress.
Reviewed On 6/27/2013 by Alyssa L
I ordered my dress from Elegant Touch and it turned out wonderful. They were quick with the alterations and did a great job!
Reviewed On 6/01/2013 by Johanna H
I went wedding dress shopping with my mom and sisters in Toronto but then bought my dress here. I can't comment on the process of trying on dresses here but can offer my buying and alterations experiences. I bought a Maggie Sottero dress and ...
was called when it arrived. My dress only needed minor alterations (taken in on the bust, hemmed shorter and a bustle). I was a little after reading some of the other reviews that my alterations would be poorer quality but everything was great. I had no problems with anything and my dress looked great. The guys and my dad also rented tuxedos from here which was very convenient! They all came in and tried on their tuxedos a few days before the wedding and alterations were finished by the next day. There is one woman that is an aggressive salesperson in the annoying way but just avoid her and you'll have a good experience.
Reviewed On 5/31/2013 by Brandy R
Elegant Touch Bridal & Tuxedo has done an incredible job in helping me plan for my wedding! Not only did they have the gorgeous and exquisite gown I chose for my big day, but they also carry a variety of important embellishments, that suite eve...
ry style, for the bride-to-be. They supplied my head piece, shoes and all jewelry! My gown came in ON time and was flawless! While I wasn’t positive on which to choose, Elegant Touch was extremely helpful in offering opinions and expertise in helping me choose a head piece, appropriate style shoe and jewelry that fit my personality and style. While opinions were offered, they were always respectful of my asking questions and making my own decisions. I often felt very comfortable at Elegant Touch and became very friendly with a lot of the lovely ladies at the store. I always felt relieved when I left the shop knowing we had tackled another “to-do” on the never-ending list before the wedding! In addition, to their assisting with embellishments, they were also extremely kind and friendly, including the ladies who were not working with me. My appointments were always on time with a knowledgeable and friendly individual willing to assist me. Elegant Touch is extremely clean and well kept. I even like the smell upon walking into the store! I am sad that I only have one more fitting and won’t need to be returning to Elegant Touch. They provided me with more than a lovely experience which is what every bride should receive. I am looking forward to the next friend of mine who becomes engaged because Elegant Touch is the first store we are visiting!! Thank you Elegant Touch Bridal & Tuxedo! You made this bride a very happy one and a beautiful one for her Big Day!!
Reviewed On 5/01/2013 by J O
So, let me start by saying....I loved my dress and it turned out Beautifully. Elegant Touch is a pretty nice Bridal shop with Very rude owners and most of the employees. When I visited the store I would always ask for Colleen, the one worker ...
that did not make me feel like a pain in their A$$. The only reason I came back after the first time was because of her. She is the kindest person and should open her own shop. She would be very successful.. My experience with everyone else was deplorable. No one else wanted to do anything extra..I felt like they all were tired of working there and dealing with brides...They want you to come in, spend a ton of money and then not inconvenience them anymore. I was blatantly & rudely asked at one point after alterations, why I needed to try my dress on again, because the woman didn't feel like getting it out and helping me put it on. They will roll their eyes at you, Frown when you need something and then throw out an exasperated breath to top it off...
Reviewed On 4/24/2013 by Kaitlyn Z
I purchased my wedding dress from Elegant Touch Bridal in April of 2012 for my wedding on April 5, 2013. It was such a great experience! My consultant was Gerri, and she was wonderful! I told her the style I was looking for, and what I thought ...
would look good and she took that information and pulled a variety of dresses for me! She encouraged me to try on everything, even if I didn't think I would love it. She said "you just don't know until you have it on!" This was wonderful advice because the dress I ended up buying had a lace overlay and I didn't think I would look good in lace. I was wrong. I fell in love with the dress and I am so happy she told me to put it on!! They are a full service boutique and I was able to have all of my alterations and fittings done there which made it very convienent for me. They did a great job taking my dress in, and were very friendly and welcoming.
Reviewed On 1/28/2013 by Holly G
I had a very good overall experience at Elegant Touch. I went here after going to several other salons and finding nothing that even came close to what I was looking for. I am a street size 18, and I wanted nothing that resembled the generic "...
plus size" dress that I see so many larger brides wearing. Elegant Touch had several dresses in my size, but once I told my consultant, Gerry, what I was looking for, the first dress she pulled was perfect! Gerry has a great eye and really understood what I wanted. My alterations were done here as well, and they honored the pricing that was given to me when I first bought the dress. The work that was done on the dress - I had the straps removed - was excellent, and the final product was STUNNING.I received so many compliments on my dress and truly felt like a princess. I definitely recommend visiting them if you are searching for the perfect gown.
Reviewed On 11/24/2012 by rachel s
If you use this shop you must ask for Colleen! She's fabulous! Colleen is the reason I found my dream dress and was there for every fitting to ensure my dress was exactly how I wanted it. Beware though, after you've bought your dress the custom...
er service from the rest of the staff drops dramatically. I can't complain too much- when I needed an extra dress bc of bridesmaids drama they sold my the floor model and made sure the last minute alterations were done in time plus gave me extra fabric for another bridesmaid who needed to have a panel put in at the last minute. All in all it was a good experience.
Reviewed On 11/01/2012 by Heather R
Elegant touch bridal was very helpful from the start with making our day special and what we wanted. Everyone was very nice and when something needed to be changed they did it right away. We highly recommend Elegant Touch Bridal
Reviewed On 10/20/2012 by Amanda B
The staff are so friendly, helpful, attentive and knowledgable. I think it was Colleen that helped me- she just listened to what I wanted and helped me find the perfect dress in my budget- a great selection of sale dresses too thy have beautifu...
l accessories also
Reviewed On 10/18/2012 by Ashley B
My husband and I looked everywhere for reasonably priced tux rental with all the package (socks, tie, shoes, etc) and we found this little shop off of Belair road. They were very professional and was always there to help us. We never, ever had ...
to wait that long for a service. They took the guys' measurements, tried on some jackets, and shoes and they were pretty much done. Excellent service and reasonably priced! :)
Reviewed On 9/24/2012 by Jennifer J
I ordered my dress as well as our bridesmaid dresses from here. The lady who helped me and my girls was amazing but most of the other stadff was a bit rude. That does not change the fact that they did an excellent job with my alterations and ev...
erything arrived promptly.
Reviewed On 9/17/2012 by Emma m
I got my bridemaids dresses here and all 5 of my mens tuxedos they worked with us if something was wrong theyre not hugely expensive and they have a large selection of bridemaids gowns I absolutely loved this place!!
Reviewed On 9/12/2012 by Jennifer C
My husband and I researched several tuxedo places and by far Elegant Touch Bridal and Tuxedo was the best priced. They were easy to work with and the tuxedo's were basic but very nice looking.
Reviewed On 9/04/2012 by nikki l
My experience with this vendor could have been worse, but it definitely could have been better. All problems were fixed, but they were pretty big problems. The first problem was after I bought my dress, veil, and a hair piece/decoration. My ...
mother stopped by the store to ask about my dress and found THE STORE HAD MOVED AND NEVER TOLD ME THEY WERE MOVING!! It took a week before I found out where they moved to and what their new phone number was. After they had moved and I went to a fitting, I found out that they had lost the hair piece/decoration I had ordered. This was not a problem because they told me they would reorder it for me and it would be there by my next fitting. When I was there for my next fitting, the replacement wasn't there and they said there was no record of another order being placed, but would place it and have the hair piece/decoration by my final fitting. At the final fitting, they had a replacement hair piece/decoration, but it wasn't the one I ordered. Eventually they told me just to pick out a new one of equal price. I live in CA but was getting married in MD so I wanted a vendor closer to the wedding. I chose Elegant Touch because they assured me that they would be willing to work with me on scheduling fittings. This was the case at first, but towards the end, I to start do things when they wanted them done. I even bought plane tickets for a fitting after they told me the store's availability and then had to cancel them and buy new ones when they changed their availability and I was told they wouldn't be able to do the fitting on the original day I was told. Finally, when I went to pick up my dress, I was given the wrong dress. Luckily I checked before leaving and they were able to find it in about 15 minutes.
Reviewed On 8/21/2012 by Katie T
The boutique was very helpful and attentive as I was choosing my dress. They were also very honest about their pricing for the alterations. While their prices on alterations was too expensive for me (I took mine to a local seamstress, who did a...
wonderful job) they were very honest and upfront about the changes that needed to be made and the prices as well.
Reviewed On 8/05/2012 by anna k
I highly recommend this store to all future brides and grooms .... found the most beautiful dress ...really cute and wearable dresses for my bridal party and a surprisingly large selection of Tuxedos . Its great that everything is under one r...
oof and you don't have to go all over town . Staff very professional and helpful without being pushy . I expected shopping for a bridal gown to be stressful, having watched the TV show "say yes to the dress" too many times. My advice...leave the bridesmaids at home...take your Mom or a significant other to shop for a bridal gown. It makes for a much more peaceful experience. Too many opinions can ruin your day...I KNOW. Take everyone out for drinks instead!!! Again thanks elegant touch you have a beautiful store and I can't wait to see my dress again.
Reviewed On 7/16/2012 by D M
“Over promise, under deliver” is Elegant Touch’s mantra. When I heard that my to-be sister-in-law (who is the nicest and sweetest person anywhere) paid a fortune for alterations to her dream dress and has returned to Elegant Touch for the four...
th time due to sloppy alterations, including uneven hemming and crooked lines, I attended her last fitting to see what is going on. At this fitting, I was appalled at how unprofessional the manager and sales associate were when we politely commented on how promised alterations did not meet specifications. Instead of courtesy and respect, we were treated with a gratuitous dose of attitude from the manager who made up an excuse for every anomaly and flaw in the alterations. When we left the store, neither the manager nor associate ever apologized to my sister-in-law for her negative experience at their store, nor did they acknowledge her or our party with so much as a simple “thank you” for our business. When I went back to Elegant Touch later to cordially discuss with the managers regarding the lack of customer service, the managers became extremely rude and belligerent, even sinking to the level of calling me names in front of other customers. I am simply appalled at the lack of professionalism and customer service demonstrated by Elegant Touch’s management. No bride or her party should have to go through what we endured at Elegant Touch. Please spend your money at a bridal shop that will actually respect, appreciate and value your business. Customer Service is NOT what Elegant Touch is about.
Reviewed On 7/09/2012 by Lisa S
I went to Elegent Touch the weekend that they opened on Bel Air road, the service was wonderful and they spent time with me trying on a large number of dresses! All of the women are positive, friendly, and wonderful to work with. I had trie...
d on several dresses by the same designer but hadn't found the dress I was looking for. They picked out a dress that I never would have picked out myself and it was amazing!! I bought it that day! I went back on several occasions for fittings and had great service every time. The whole process was very stress free and I was confident that my alterations would turn out well. They were very understanding of my concerns and completed all of the alterations so the dress fit just as I wanted it to. I also was able to get my veil and hair piece there!

Contact Info for Elegant Touch Bridal

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8711 Belair Road, Baltimore, MD
(410) 248-1100
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