We got several of our paper products for the wedding from Elias Paper Co. Overall, I say the quality of the work was top notch! I loved all that I ordered, and we received so many compliments on everything! There were a couple of small/minor is...sues that I will address further below.
The initial sit down with Ella, the owner, was fantastic! She showed me all of the styles of invitations that they do, as well as color option, fonts, foiling, etc. It was nice to be able to see all of the options in person to help me decide what I wanted to choose. She took thorough notes regarding what I wanted. My initial thought was I will request what I want, get a price for that, and if it is too expensive, take out the stuff that I don't really need. I received an invoice from Ella later that day or the next. It was a little more expensive than I was hoping, but it included the invitation suite, including laser cut paper with a pocket, two insert cards, save the date magnets, thank you cards, programs, table numbers, menus, escort cards, envelopes, paper upgrades, and a custom word press. We ended up taking out the table numbers, menus, escort cards, and the word press. Ella didn't make me feel guilty at all for removing services we had discussed in our meeting. From then, it was about the wording and layouts. Ella provided example PDFs with different layouts and wording via email. And I tailored ours with a combination of several of the ones she provided. And with each change (which I had several about the way I wanted things to be worded, or font and color changes), she provided a proof so that I could see my design come to life! Once we decided on a design for the invitations, she incorporated the same designs and fonts to the rest of our order, which brought cohesiveness to our entire order. One thing that I really appreciated, was we used the fun layout for our programs, and the sample she provided, had a graphic of a black tux and bow tie, and a white dress with a pink sash. She was able to change these to a navy suit with a pink neck tie, and no pink sash, to match what my husband and I wore!!!
Overall, I am pleased with the total experience and product, despite a few hiccups.
**Be sure to proof read all proofs provided to you. After my invitations were sent, a guest noted a spelling error of the word "information." It was so slight, that I didn't notice it when I proof read. So be sure the have several people look it over for grammar and spelling mistakes. On the programs, there were a few misspellings, but I had several eyes on those, and we fixed them all before printing.
**Be sure to order a few extra invitations than you think you need. At the last minute, my husband's parents wanted to invite 12 more couples, so we placed a secondary order for invitations. The pricing for the original order was slightly discounted based on the quantity we placed, but the discounted pricing was not carried over to our new order. Because I work near Ella, we met so I could pick up most of the items, but the extra invitations were mailed to me due to holiday season craziness. When we received the package, some of the insert cards were not included, so we had to wait for a secondary order.
Although I made so many changes, Ella was really patient and I really appreciated that, because I am a huge perfectionist when it comes to things like this. Also as a note, she was usually very responsive to mall of my emails. She generally responded in 24 hours or less.