Eliza Paige Weddings and Events, LLC

Cedar Creek Ranch is undeniably a beautiful venue, we were very disappointed with our experience working with Eliza Paige and feel it’s important to share honest feedback for future couples. We chose to bundle these services, both owned by Ashton and Karen, based on the expectation of a seamless, coordinated planning process and cost savings. Unfortunately, the experience did not meet those expectations. 1. Delayed Vendor Approvals: Cedar Creek Ranch requires vendors to be approved before booking. However, approval responses often took weeks, which caused us to lose out on several vendors who became unavailable during the delay. This created unnecessary stress and limited our options. 2. Lack of Organization: Throughout the planning process, we were asked the same questions multiple times, indicating a lack of internal organization and communication. This made the experience feel disjointed and inefficient. I had to reach out to Eliza Paige on so many occasions, often asking the same questions since I didn't get a response the first time. 3. Unexpected and Undisclosed Fees: Several items that were presented as included during the sales process were later charged as additional fees. Most notably, the bridal suite, which was a major factor in our decision given several members of the bridal party were from out of town, was not disclosed as an extra cost until much later. Since reservations for the suite are not allowed until 45 days before the wedding, we were only informed of the $300 fee at that time. This felt misleading and poorly communicated. 4. Failure to Coordinate Vendors: At our 30-day walkthrough (April 15) the planning team committed to contacting our vendors to begin coordination. Unfortunately, this did not happen. By May 1, our caterer, who was recommended by Eliza Paige, confirmed they had not been contacted. Our bartender and photographer reported the same in the following days. This was especially concerning given that this timeframe marked the start of their “day-of coordination” services. 5. Unprofessional Conduct on Wedding Day: During the rehearsal and wedding day, the planners’ interactions with family members and the wedding party came across as rude and unprofessional. Additionally, their attire (black tank tops and visibly worn, casual bottoms) was not appropriate for a formal wedding and was noticeable in photos. After the reception, their demeanor during cleanup further left a negative impression on our family and guests. Final Thoughts: Our wedding day itself was wonderful, thanks to the incredible efforts of our other vendors (photographer, hairstylist, bartender, caterer, etc.). However, Eliza Paige Weddings and Events was a notable exception and did not provide the level of service or professionalism we expected. We hope this feedback helps other couples make informed decisions during their planning process.