Ella Blu

ss that I was looking for. We all pulled a few gowns and she pulled one that she thought might work - that dress that she selected ended up being my dream dress! It was within my budget and made all of us cry during the appointment. A perfect bridal experience that I will never forget, and a memory that I will treasure!

t to imagine if it haven't.

so terrible I left the store in tears with no dress the first time seeing what I ordered ( mind you I was left in the dark about a lot of details on my Maggie Sorrento ) the dress that was ordered did not fit when it came in, the woman who helped me (Marcela) never Went over any measurements told me my measurements or even let me know what size dress they were ordering, nothing was confirmed with me she just ordered the dress and being a first time bride I figured that’s how it went. When the dress came in and I asked to see my measurements from the previous appointment when I picked it out (Pam and Crystal) couldn’t find anything, Pam told told me I gained weight and that in order to fit into the dress it would have to be let out and I would have to pay for it even though they still couldn’t give me my measurements from my initial fitting. The woman (Marcela) that sold me my dress could not be reached and had not been in touch with me again throughout this process. I then spoke with the manager who told me “I could just lose weight because every bride gets stressed out and loses weight before her wedding.” Which I find to be extremely inappropriate seeing as how I just lost 120 pounds to buy the designer dress of my dreams and they knew that and the manager then told me “you already lost so much weight you can lose 20 more pounds” and that is verbatim. I was so mortified and the owner offered me the floor model of the same dress I had picked out and then come to find out there were even more details of the dress that were never gone over with me… as in there’s different colors and sleeve options and none of this was gone over with me so I still ended up paying more for the perfect dress that I wanted with the options and had to lose weight to get the dress that fit me that I originally ordered. (And I had not gained any weight) And then when I went back to pick up the dress nothing was discussed everyone acted like they didn’t have any idea they just tried to HUMILIATE ME and that I LEFT The store in tears WITHOUT MY DRESS!!! For making comments about my weight and sitting in the parking lot to cry for an hour and collect myself before I could drive my three hour journey home. Just so many awful things about this store!!! I will never come to the boutique again I urged all of my bridesmaids to never step foot in the shop. What was supposed to be such a beautiful experience turned out to be a nightmare very quickly! I would give negative stars if I could. After a stern phone call I got my sleeves mailed to me so I didn’t have to step foot and this boutique. Which they also tried to charge me for shipping and I told them absolutely not after spending three grand in your store I’m not giving you one more penny!!!! I hope no other bride has to deal with any of the embarrassment that I had to Endure… I got a David’s bridal experience at classy boutique and I paid way too much money for it, I should’ve just ordered it directly from the website of the dress maker! Do better ladies don’t make people ashamed of their weight and also don’t tell them to lose more weight whenever they lost a whole entire person😡 also, be a decent human and know how to run a retail boutique, you’re not Kleinfeld’s

ery excited. I wasn’t able to have any family or friends make it to the appointment, but Lindsey and the other consultants made me feel very comfortable. She helped me try on dresses that didn’t look like the others I had tried on before. To my surprise, I put on my 35th dress and found it! Lindsey and Ella Blu managed to turn my less than enthused demeanor into pure bliss of finding my dream dress.

day- and the dress perfectly complemented my venue. Highly suggest you check out their stock!

disappointing. The majority of the dresses were in very small sizes (2-6) and she was not able to try the style she had gone in looking for. The girl that was her consultant was young, poorly dressed, and was in my opinion less than helpful. She even went to far as to tell us "oh well we don't like to say too much because we know brides usually bring their friends and family and have enough opinions." To me, this was hugely disappointing because she was supposed to be the expert. She could have tried her best to find what my cousin was looking for or give her options or direction. She basically let us all just go through the store and give her the dresses we liked. I could see my cousin growing more frustrated as the appointment went on, and eventually she did find a dress that looked beautiful on her. However, it was a very different style than she had wanted and probably she would have picked something different had she had more help from the consultant or more size options. About a year later, I went to this store in search for my perfect dress. I had just gotten done with a very disappointing appointment at David's Bridal, and called Ella Blu last minute to see if I could get in to try. The lady on the phone was very nice and told me I could come in at 3 (I called the store around 1). When I went in, I was helped by a woman named Pam. She was SO HELPFUL. I told her I had just been looking and mentioned a few things I was hoping to find in a dress. She immediately went to work looking for options and started a room for me. She helped me try on the dresses (at David's they wouldn't come in the dressing room). Eventually I looked around the store and saw a dress on a mannequin that I loved. She went right over and took it off for me to try. The dress was a bit smaller than my size (I normally wear a 12), but she helped me squeeze into it and it ended up being my final choice! I can't say better things about how the appointment went for me. I was really pleased and after this second experience, I would definitely recommend this shop to other brides.

I cried and knew it was the one! Pam was the assistant that helped me in the fitting room and she was so professional and helpful. She was constantly adding helpful advice and grabbing great dress contenders. Would 100% recommend this bridal shop for your wedding! I’m getting married in Houston and came down to Ella Blu because this is where I got all my prom and homecoming dresses and I have always had amazing experiences!

picked out a dress that was nothing like what I was going for, but it was beautiful. I was sstuck between that one and another at the end of the day, and her helpful input (mentioning how I would not stop looking at THE dress when I was trying on the other) was so insightful. She knew what I wanted before I knew it myself! I received so many compliments on it, and it was all thanks to her! So happy I chose Ella Blu and was graced with Crystal!

moment . They have a great selection of wedding gowns and all the top designers!

ss) for me. I was made to feel that with my measurements I had to be a fat girl and not someone with curves. The manager spent 7 minutes arguing over how I measured wrong instead of handling it with some form of decorum. Their seamstress was called and low and behold, her measurements were exactly what mine were....only guess what? I lost inches on my waist. It had only been 5 months since I gave my first measurements. The seamstress was amazing and was able to fix the dress and still have it look nice. Thank you Paty!! My review for Ella Blu: rude, overpriced and nothing special. Think twice before you shop here. I will not be returning. No one deserves to go through the nightmare I did...not to mention the stress they caused the bride who was present for the whole thing.

aming my dresses and veil. They did a great job so I inquired about cleaning and preservation services. I was very happy with the results. They got both dresses done quickly and presented the dresses in boxes with clear fronts so you can see the dresses as if they were on me! I am a very satisfied customer!

u por ayudarme a escoger mi maravilloso vestido de novia.

p...they provided great customer service and were patient and welcoming to my mum,my m.o.h., and myself. Romie helped me find the perfect dress and made it a stress less and memorable time for me even when I got a bit emotional. We ended up buying my dress that day and found my bridesmaids dresses there also (which we made an appointment for the following week for fittings- all my bridesmaids loved their dresses when they saw it-with the help from Crystal!) Thank you all so much! I highly recommend-no wonder they were voted best bridal shop in El Paso 2014!

h chairs for my mom and sister. It was an overall completely comfortable experience. And I found the perfect wedding dress for me!

have loved my dress. I am so glad I found a dream and top notch dress at a local boutique.

r accomodating! I also had all my bridesmaid dresses ordered here and they also were lovely.

they were waiting for me to say Yes to my dream dress. They have everything you'll need to look perfect on your day. Accessories, shoes, veils, you name it! Their products had a great price selection that fit any budget!