Ella Blu

would fit. Luckily it worked out perfectly but I don't even want to imagine if it haven't.

perfect dress, the following appointments at this boutique were so terrible I left the store in tears with no dress the first time seeing what I ordered ( mind you I was left in the dark about a lot of details on my Maggie Sorrento ) the dress that was ordered did not fit when it came in, the woman who helped me (Marcela) never Went over any measurements told me my measurements or even let me know what size dress they were ordering, nothing was confirmed with me she just ordered the dress and being a first time bride I figured that’s how it went. When the dress came in and I asked to see my measurements from the previous appointment when I picked it out (Pam and Crystal) couldn’t find anything, Pam told told me I gained weight and that in order to fit into the dress it would have to be let out and I would have to pay for it even though they still couldn’t give me my measurements from my initial fitting. The woman (Marcela) that sold me my dress could not be reached and had not been in touch with me again throughout this process. I then spoke with the manager who told me “I could just lose weight because every bride gets stressed out and loses weight before her wedding.” Which I find to be extremely inappropriate seeing as how I just lost 120 pounds to buy the designer dress of my dreams and they knew that and the manager then told me “you already lost so much weight you can lose 20 more pounds” and that is verbatim. I was so mortified and the owner offered me the floor model of the same dress I had picked out and then come to find out there were even more details of the dress that were never gone over with me… as in there’s different colors and sleeve options and none of this was gone over with me so I still ended up paying more for the perfect dress that I wanted with the options and had to lose weight to get the dress that fit me that I originally ordered. (And I had not gained any weight) And then when I went back to pick up the dress nothing was discussed everyone acted like they didn’t have any idea they just tried to HUMILIATE ME and that I LEFT The store in tears WITHOUT MY DRESS!!! For making comments about my weight and sitting in the parking lot to cry for an hour and collect myself before I could drive my three hour journey home. Just so many awful things about this store!!! I will never come to the boutique again I urged all of my bridesmaids to never step foot in the shop. What was supposed to be such a beautiful experience turned out to be a nightmare very quickly! I would give negative stars if I could. After a stern phone call I got my sleeves mailed to me so I didn’t have to step foot and this boutique. Which they also tried to charge me for shipping and I told them absolutely not after spending three grand in your store I’m not giving you one more penny!!!! I hope no other bride has to deal with any of the embarrassment that I had to Endure… I got a David’s bridal experience at classy boutique and I paid way too much money for it, I should’ve just ordered it directly from the website of the dress maker! Do better ladies don’t make people ashamed of their weight and also don’t tell them to lose more weight whenever they lost a whole entire person😡 also, be a decent human and know how to run a retail boutique, you’re not Kleinfeld’s

and told my consultant, Lindsey, that I was burned out and not very excited. I wasn’t able to have any family or friends make it to the appointment, but Lindsey and the other consultants made me feel very comfortable. She helped me try on dresses that didn’t look like the others I had tried on before. To my surprise, I put on my 35th dress and found it! Lindsey and Ella Blu managed to turn my less than enthused demeanor into pure bliss of finding my dream dress.

y yes". I had complements from every single guest on my wedding day- and the dress perfectly complemented my venue. Highly suggest you check out their stock!

om what I observed during her trip, the experience seemed a bit disappointing. The majority of the dresses were in very small sizes (2-6) and she was not able to try the style she had gone in looking for. The girl that was her consultant was young, poorly dressed, and was in my opinion less than helpful. She even went to far as to tell us "oh well we don't like to say too much because we know brides usually bring their friends and family and have enough opinions." To me, this was hugely disappointing because she was supposed to be the expert. She could have tried her best to find what my cousin was looking for or give her options or direction. She basically let us all just go through the store and give her the dresses we liked. I could see my cousin growing more frustrated as the appointment went on, and eventually she did find a dress that looked beautiful on her. However, it was a very different style than she had wanted and probably she would have picked something different had she had more help from the consultant or more size options. About a year later, I went to this store in search for my perfect dress. I had just gotten done with a very disappointing appointment at David's Bridal, and called Ella Blu last minute to see if I could get in to try. The lady on the phone was very nice and told me I could come in at 3 (I called the store around 1). When I went in, I was helped by a woman named Pam. She was SO HELPFUL. I told her I had just been looking and mentioned a few things I was hoping to find in a dress. She immediately went to work looking for options and started a room for me. She helped me try on the dresses (at David's they wouldn't come in the dressing room). Eventually I looked around the store and saw a dress on a mannequin that I loved. She went right over and took it off for me to try. The dress was a bit smaller than my size (I normally wear a 12), but she helped me squeeze into it and it ended up being my final choice! I can't say better things about how the appointment went for me. I was really pleased and after this second experience, I would definitely recommend this shop to other brides.

ut another dress I wasn’t sure I would like but when I put it on I cried and knew it was the one! Pam was the assistant that helped me in the fitting room and she was so professional and helpful. She was constantly adding helpful advice and grabbing great dress contenders. Would 100% recommend this bridal shop for your wedding! I’m getting married in Houston and came down to Ella Blu because this is where I got all my prom and homecoming dresses and I have always had amazing experiences!

uite rock the look like the Pinterest models I had seen. Crystal picked out a dress that was nothing like what I was going for, but it was beautiful. I was sstuck between that one and another at the end of the day, and her helpful input (mentioning how I would not stop looking at THE dress when I was trying on the other) was so insightful. She knew what I wanted before I knew it myself! I received so many compliments on it, and it was all thanks to her! So happy I chose Ella Blu and was graced with Crystal!

to have her on FaceTime so she could partake in this memorable moment . They have a great selection of wedding gowns and all the top designers!

wledge to properly order the correct size dress (bridesmaids dress) for me. I was made to feel that with my measurements I had to be a fat girl and not someone with curves. The manager spent 7 minutes arguing over how I measured wrong instead of handling it with some form of decorum. Their seamstress was called and low and behold, her measurements were exactly what mine were....only guess what? I lost inches on my waist. It had only been 5 months since I gave my first measurements. The seamstress was amazing and was able to fix the dress and still have it look nice. Thank you Paty!! My review for Ella Blu: rude, overpriced and nothing special. Think twice before you shop here. I will not be returning. No one deserves to go through the nightmare I did...not to mention the stress they caused the bride who was present for the whole thing.

uch great experiences with Edna I used this bridal salon for steaming my dresses and veil. They did a great job so I inquired about cleaning and preservation services. I was very happy with the results. They got both dresses done quickly and presented the dresses in boxes with clear fronts so you can see the dresses as if they were on me! I am a very satisfied customer!

de vestidos de novia y marcas muy elegantes. Gracias Ella Blu por ayudarme a escoger mi maravilloso vestido de novia.

). They were busy that day & yet they still took the time to help...they provided great customer service and were patient and welcoming to my mum,my m.o.h., and myself. Romie helped me find the perfect dress and made it a stress less and memorable time for me even when I got a bit emotional. We ended up buying my dress that day and found my bridesmaids dresses there also (which we made an appointment for the following week for fittings- all my bridesmaids loved their dresses when they saw it-with the help from Crystal!) Thank you all so much! I highly recommend-no wonder they were voted best bridal shop in El Paso 2014!

style and within my budget. There was a large changing room with chairs for my mom and sister. It was an overall completely comfortable experience. And I found the perfect wedding dress for me!

while I tried on numerous dresses and found the right one.

edding is our rainbow at the end of this storm. I know he would have loved my dress. I am so glad I found a dream and top notch dress at a local boutique.

sales associate there!! She is hands down the sweetest and super accomodating! I also had all my bridesmaid dresses ordered here and they also were lovely.

nd had super comfortable furniture for everyone to sit on while they were waiting for me to say Yes to my dream dress. They have everything you'll need to look perfect on your day. Accessories, shoes, veils, you name it! Their products had a great price selection that fit any budget!

moderate and affordable dresses

ak English, has no communication skills, and needs to take customer service 101 from someone in the business. She first lied to me saying my MOH dress didn't come in with the others because we ordered it late. The MOH ordered hers first! She finally fessed up and said they had made a mistake and not ordered the dress in extra length, so it had to be remade and reshipped. The dress arrived days before the wedding. She could have cared less about my stress and offered no compensation. She was rude, unaccomodating, and would not let me speak to the owner. I think after spending so much money in one place, she would have been more empathetic to my situation. I would not suggest ever dealing with this second rate shop.

i did not think i would like which ended up being my dress. When i started crying my mom did and so did she! She really cared about making my day perfect and making sure i was getting what i wanted. I even emailed her asking what color of shoes she thought would look better and she answered right away. I loved the service so much i also bought a hair piece there. I loved that even after my dress was bought they still treated me with great service. The owner, Sophia, also made sure i was always taken care of. Whether i was calling or going in i was always met with smiles and politeness. I would definitely recommend getting dresses here. If i had to do it again i would get my dress at Ella Blu every time!

very helpful, and their seamstress was a MIRACLE WORKER! I had a special request and she made it HAPPEN!

o tell me about a trunk show happening the VERY NEXT DAY and how the store had the "ENTIRE LINE" of Maggie gowns. I booked my appointment and stayed up all night doing my research deciding which 4 gowns - yes they only let you try on 4 - I'd try on. I come prepared with the names and styles of the 4 gowns I wanted to try on. Surprise Surprise - they had a handful of gowns, at the MOST 15 gowns. :( They didn't have ANY of the dresses I wanted, nor did they have them labeled by the style name. I asked to try on a fit & flare type gown and the saleslady tried to talk me out of it, explaining how my hips were too wide and that dress wouldn't flatter me (GEE, thanks, that's just what a bride wants to hear)! I tried it on anyway and since she wanted to make a sale she did her job of "OOOooing" and "awwing" (which she did on EVERY dress) and I picked it, in DIAMOND WHITE, and ordered my size. She said she'd call me when it arrived and because my wedding was so far away, I asked if they'd store my dress until the date was closer to the wedding. Saleslady swore she would keep it safely stored. When we paid off the gown, they asked us to take it home. I reminded them of the agreement we had with saleslady and of course because of liability concerns should the place catch on fire or flood, they informed me they couldn't store my dress. I unzipped the bag & found an IVORY gown! I brought in my accessories and the white vs. ivory was VERY noticeable! The manager said she had sold me a sample gown and I was buying it as is and that that's why I was given a discount. Remember I was the one that received the call from the saleslady about previewing the entire line? About the trunk show? About how I HAD TO buy that same day? Never did she mention SAMPLE and I wasn't about to wear Ivory! My mom & I raised hell (rightly so) and finally they agreed to order a new gown for me. I've read online about how dresses take forever to arrive (MONTHS). My gown arrived in 2 days (and no I didn't rush order it). This seemed sketchy, but I chalk it up to that style being a "Priority" gown. I was thinking I'd gotten a fake dress ALSO because if you go to the Maggie Sottero website it says you're supposed to be given a certificate of authenticity with the gown you purchase. I was never given one, and when I asked for it, they gave me a blank certificate to the wrong designer. When I asked for it again they said they'd thrown them all away because no one ever cares for them (as if I was making some HUGE unreasonable request). I never got my certificate. ALTERATIONS: I paid $350 for a bustle and for my dress to be hemmed and for some cups to be sewn into my gown. The cups were not sewn on securely and my bustle broke not even 5 minutes after being bustled. :( The hem was slightly higher than agreed upon. If I had known this would be my experience with a -high end- bridal boutique, I would've taken my business elsewhere, even if it meant paying more for travel! They made everything seem SO sketchy! Oh did I tell you my dress was labeled wrong? It had the tags of one designer sewn on the dress, and the price tag had the name of another designer. I'm telling y'all - this place is just sketchy to me!

. The customer service is fantastic. They are dedicated to helping you find the perfect dress. My bridal party, mom, and mother-in-law went with me. Sophia made me feel so special. The dresses are beautiful and unique. I went in with cut out pictures from magazines of the style that I was looking for. With their experience, they told me to just go through the dresses and pick out anything that I would consider trying on. All the girls, including my bridal assistant, helped me pick out dresses to try on. I had tried on 7 dresses by the time I reached my dress. Once I put it on, all the girls in the room (inlcuding myself) sighed and that is how I knew. My bridal party also got their dresses from here. It was an unforgettable day and I am thankful to Sophia and her staff for always making me feel welcomed whenever I went into store and helping me find "THE DRESS."

l very happy to know that I had a very good deal. Now, I can trust them!

rt my search there. Even though my sister's dress was beautiful I was nervous to see if I could find a very different dress that fit my style. I was in luck. I fell in love with my dress the instant I put it on and the staff, especially the owner Sophia, were so kind and helpful with finding my dream gown. I thought it would have taken forever to find my dress, but it was much easier than I had imagined. It was the most wonderful experience I was able to share with my mom and sisters. There is something for every bride here for any budget or style. The staff knew exactly how to help me find my gown and make me feel special. It was all around the perfect start to an exciting time in my life. Thanks Ella Blu!

made me feel as though I was the one and only bride and listened to my dress wish list as well as my body concerns. Ella Blu was with me from the first fitting all the way to a few days before the wedding when they took care of some last minute changes. Thank you, thank you, thank you for making my day so unbelievably special!!!

in the dressing room. I did not like that!

ready until the Monday before my wedding and did not fit properly after the alterations. I still had to use safety pins the day of my wedding to make it fit right.