Embellished Planning and Design

I unfortunately have waited almost 3 months to try and make this right with Steve Morgan the owner of embellished catering out of Tampa before I made this post to warn brides to not hire this company. This is not to bash them it is to give an honest review and warn other brides and vendors. We paid a total of 5k dollars for a customized wedding menu for 80 People that also included a coordinator of all of the details and any decor they brought. Savannahs communication was great with a few hiccups up until the day after my wedding I stopped hearing from her. About 2 months or so before my wedding I gave the final headcount of 20 Less people than quoted- I was ignored from this but I kept a log of everything. The day before my wedding the venue still had not been able to reach them. Finally the morning of my wedding they set some people to set up but Savannah didn’t even show up until a little bit before the wedding so I couldent even address my concerns or see some of the things she was bringing. (I still gave an additional tip because I didn’t even know all of these things happened. This obviously was a huge dent in the money with 20’less people. Day of the wedding came- my charcuterie board was left outside with flies all over it so it wasn’t touched, servers communicated to my guest they were eating crab rolls when it was supposed to be lobster (it definitely looked nothing like lobster) okay minor detail it is what it is.. None of the food looked like our tasting; most of it still tasted good so life goes on . The day after my wedding it’s brought to my attention they forgot a WHOLE build your own pasta bar (3 sauces, toppings, Pasta etc) I wish someone had told me that day. I was furious. I was finally able to contact Steve 2 days later and address all of my concerns and he did get back to me and apologize and things were an oversight (but why wouldent you come to me that day?) he said he would discuss it with his team. He got back to me, gave me some excuses on the presentation/miscommunication with servers etc, said he met with his team to only better themselves and said he would refund us $650.. I’m sorry what? Yes some money we are thankful to have back but I did express to him I thought this was unacceptable especially after a huge lower count of guests and missing a huge complete entree in our event- he wouldent have even said anything to me had I not brought it to his attention, His immediate response was “sorry was try to make everything great but we are a non profit” Wait, since when? I have every single email from the beginning and in my contract and signature it never once mentioned non profit until it conveniently showed up that day. I waited to get our initial refund before I contacted him again except one time having to message him asking where it was because honestly I was nervous it wouldent even show up. I heard shady things from this business after I had booked them (including changing their name) but I disregarded them and felt like I had established a relationship with them and it “wouldent happen to me”. After 3 months we finally received our check and waited for it to clear- I then messaged him again explaining I just felt we were taken advantage of and got a summary basic email back”thank you for your concerns it only helps us for the future- I hope you give us another chance in the future” and magically the non profit signature no longer existed? Very weird… Maybe I’m wrong but I feel we were completely taken advantage of for the lack of people and everything missing, I just don’t want this to happen to another bride in the future. They are located out of Tampa but do travel. (Also I have every single email since the beginning)