Emerald Cleaners

off of my wedding dress, although when the wedding dress was dropped off it was never even offered to look over the dress with me. Also, I was told my dress would take 6-8 weeks to be cleaned, after about 9 weeks I emailed the company asking how much longer it would be. I received a response that it would only be another week and they would be calling to schedule a drop off soon. Another 5 weeks went by and I didn’t hear a thing. I was frustrated that I was told a week longer, yet after 5 more weeks was still not contacted at all. I had to contact the company and demand the status of my dress and why it was taking so long. At the end of the day, I didn’t NEED the dress in a certain time frame but the lack of communication and double the time to clean is the reason for my 3 star rating.

onal knowledge and super sweet. I highly recommend them to everyone. Even my bridesmaids went here to get there dresses cleaned and were all impressed.

nk you for cleaning and preserving my beautiful dress!

I have done all I can to care for it and get it cleaned I’m the best way possible. As someone who cares about sustainability, I also love that this is a green cleaner. That was very important for me. Service was very good and the employees were friendly. Was able to get my husbands suit cleaned in the same place which was a bonus. Also a bonus: they deliver the gown to you when it’s done! I highly recommend.

hey stayed late just so I didn't have to make an extra trip. What's more, I wasn't rushed out the door. They took time to show me the dress, explain all the care instructions and explain the details. The dress looks amazing, and I'm confident it will last a lifetime. My wife is going to love it. Thank you for all your help!

. The customer service was terrific. They met the timeline that was set to preserve my dress.

s for you! Couldn’t be easier!

sealed, opaque box with who knows what inside scares me! You can trust that your dress is always in very capable hands at Emerald Cleaners.

had permanently damaged it. I received back a beautifully clean dress that looked like the day I bought it. It was presented in a clean box completely sealed off from the elements and came with a muslin bag for extra storage protection. Joe explained everything done to preserve it and gave great storage tips. It will look like it does now for decades and decades! I can’t thank Emerald Cleaners enough for the great cleaning and restoring job they did. Trust them to take care of your dress.

ere anyone would find acceptable. When I tell you the dress looked brand new is an understatement! The dress was pristine…it was returned to me in a beautiful muslin bag allowing the fabric to breathe and the bodice was nicely supported by a special hanger which contained a molded cup to preserve the shape. With this presentation, putting together pictures which I posted on a wedding dress site was super easy and my gown sold right away! Hands down, go to Emerald…they will take care of your dress regardless of it’s condition and make it brand new again :)

s my main contact and she was always very attentive via text. I asked her to send me pictures of my cleaned gown before they put it in the preservation box, and they gladly obliged. I also had my blusher veil and cathedral veil cleaned and preserved (veils aren't preserved in the same type of box as the gown), and overall I was very happy with how the gown and veils looked. I highly recommend Emerald Cleaners!

vice and they did a wonderful job with her dress. Her wedding was on the beach, which meant her dress collected all sorts of stuff in the hem. They were able to treat the hem of her dress to get all the twigs and debris out of the bottom.

e and his staff do a wonderful job of explaining the best way to store the box and also were generous and gave me a discount on their services. Overall, I couldn't be happier- it was a pleasure to trust Emerald Cleaners.

icked up from my office parking lot, sent in for cleaning and preserving, and then dropped back off at my office. It was so easy and convenient! My dress is in a nice box with a little window now and I know that one day if I take it out again it will be brand new!

rides paying pretty extreme amounts for tailoring and Emerald has always been super reasonable and willing to work with me. Just picked my gown up from being cleaned and noticed all the little touches of extra care that make Emerald stand out. HIGHLY recommend for all Tailoring and wedding gown cleaning and preservation!

e! I live in Peabody and knew it would be a trek but it was absolutely worth it! Other reviews gave me the confidence to use them and I am so glad I did. They were nice and friendly and did exactly what I asked. June is an extremely busy time of year but my dress was ready two days prior to my reception and looked perfect. I had a pair of lace shoes that had grass stains and black smudge on the heels from riding in an old car in Italy. They were not sure if they'd be able to get out the stains but assured me they would not charge me if they could not do it. The shoes were restored to almost 80% of their original look and I was able to wear them again for the reception. Emerald Cleaners even scheduled a pick up and drop off free of charge after the reception so I did not have to drive down there with the big dress and veil again. My gown and veil are now neatly and perfectly stored in a safe large box. Emerald Cleaners has excellent customer service and were one vendor that made the whole wedding process a little less stressful! Definitely recommend.

he first place because it's a few hundred dollars on the assumption that the dress will be used again, which it might not - but Joe honored the discount that they were running during the week prior for me. It only took about 3 weeks. (I expected like 3 months!) I would highly recommend this company if you decide to drop the money on it!

I'd love it if my dress could be worn by a future daughter (or niece!) I chose Emerald because of their amazing reviews, lifetime guarantee, and longstanding commitment to this work. This family business takes great pride in their work and did a beautiful job with my gown, and even drove it to my condo to deliver it for free (and refused a tip!) and spent time thoroughly describing next steps for proper care. If you want to support a local business who does quality work (and offers cleaning/preservation specials!) then go to Emerald!

. I really felt like I understood all of my options and the care and technique that goes into wedding dress preservation. I also gave them my shoes and my cathedral veil to clean. The cleaning took about a month but the results were fantastic. The dress was hand-washed and pressed and hung up an displayed so nicely. The veil was super neatly folded and wrapped and my shoes look brand new again! I was really worried about the extensive beading on my dress and whether it would be damaged by the cleaning but it wasn't at all! The entire staff was extremely helpful and clearly takes pride in their work. Joseph was extremely knowledgeable and was able to help me understand! I felt confident in my decision to work with Emerald and you should too! :)

ling my dress. It turned out that I had to pick up my dress and rush ship it to another bride. Joe (I think his name was), was so incredibly helpful and shared all he knew about shipping gowns. He packed the dress in two layers of plastic (one a heavy duty bag), told me how to fold it and even gave me a ton of tissue paper to put in the box all around it so it didn't move. I'm so happy he told me all of this because the guys at UPS really had no idea and wanted to fold it and fold it to save on shipping costs. It was more important to the bride that it got there in good condition rather than cheaply, so I really appreciate all the help. Thank you so much for a great job cleaning the dress and all the extra help!!

e process, and he took good care to address all of my concerns. The 4-star rating on service is not 5-stars because there were some delays in getting my dress back. I was quoted 4 weeks, but it took closer to 8 weeks. No one called me to let me know what was going on, and no one seemed to know when I called the shop. However, once Joe got back to me all fears were allayed. He even took pictures of all of the repairs for me so I could verify that the work had been done (since you can't see much of the dress once it's boxed). Overall I'd recommend Emerald Cleaners wedding dress preservation service to anyone interested in saving their dress for future use.

was in good hands. It is a family run business and you can tell they are very passionate about their work. He knew what he was talking about. The bottom of my dress had gotten very dirty from dancing and he assured me it was an easy fix for them. I also had a small blue heart cut out from one of my dad's shirt on my dress as my something blue - they even took the care to sew it on for me (I had used double sided tape :)) The dress was ready a few weeks later and it looks beautiful in its preservation box. I would highly recommend Emerald Cleaners to anyone who needs their wedding dress cleaned!

them pick up my beautiful gown and veil (borrowed from a friend). During my wedding, the intricate beading on the veil had some pulls in it and so I wanted to repair this before giving it back to my friend. When Emerald Cleaners finally dropped off my gown and veil, I was disgusted by what I saw. My dress had been carried vertically and so it had sunk in the packaging. It looked like it wasn't attached to anything inside the box. There were beads missing and lord knows what else went wrong with it - I could only see through the window on the box. The veil is a HUGE problem. They packaged up the veil in a small preservation box thinking that I would not open it. I opened it right away because I was not going to give it to my friend in the box. When I pulled the veil out of the box, I saw that instead of fixing the beading pulls, they just ripped the pulls off (three inches worth) and one pull wasn't even touched. It is obvious to me that they did not care at all about my precious garments. Currently, they are trying to find beading that matches the rest of the veil but they wouldn't have to do this if they didn't throw out the beading in the first place. Since E.C. has a guarantee, I sent both garments back so that they could be fixed. The woman told me that it would take 2 weeks. It has been three MONTHS and my friend now wants to have her veil back. I am mortified. DO NOT GO TO EMERALD CLEANERS. THEY WILL TAKE YOUR HARD EARNED CASH AND SCREW UP EVERYTHING.