Emerald Coast Custom Cakes

We had to cancel our wedding due to COVID-19 and had requested that we receive the money we had overpaid with no expectation of receiving our deposit back. Ms. Pelham asked that we give her two weeks to get the money back to us and then never responded again. She has ignored phone calls, voicemails, text messages, Facebook messages, and every form of communication possible. When confronted in person, she cried that she could not afford to give us our money, money that she is not entitled to in the least, because she was struggling financially. Though we were sympathetic, no plan of returning our money was made. It was simply that she was going to keep our money. When our wedding date rolled around, thinking that she was contracted to provide us something on that day, she again ignored every communication. Heather is extremely unprofessional and does not deserve your business. She was “forgot” our very first appointment and made us come back another day. She was then hours late to the second appointment. Thinking back on it, we should have noticed these red flags and backed out immediately. However, we trusted that these were outliers and hoped it did not reflect her business model. As you can tell, this was not the case and we are out approximately a thousand dollars for a service we never received. We are also struggling due to COVID-19. We lost thousands of dollars planning and then having to cancel our wedding. We respectfully requested (and were told we would) receive the additional funds we had paid. Do not use this baker. You will be disappointed and disrespected. Our next step is legal action if this situation is not immediately remedied. Horrible business management and a thief as the owner. See you in court, Ms. Pelham.

I really had hoped to send a resounding review since the taste of the cake was amazing. However, I have to be truthful about the complete lack of professionalism. We were warned that Heather has an issue with time, and I guess we should have heeded the warnings. The cake was scheduled to arrive by 2:30 for my daughter's 4:00 wedding. Cocktail hour started about 4:45...no cake...5:07 no cake. At approximately 5:15 Heather showed up with the cake and proceeded to decorate it while guests were seated at the tables for the reception. I actually have pictures of her decorating the cake with guests seated. The groom's cake looked as though it had melted with crooked lines and was not close to what we had discussed. The bride and groom chose not to even cut it. The vendor did not followup with a call of apology, and as a matter of fact, when we contacted her, she didn't understand why she should have called. She stated she would get back to us with a partial refund. I, my husband, and the wedding planner have all reached out to her with no calls or emails returned. I've never seen such unprofessional behavior.

We got a vanilla bean cake with fresh strawberry buttercream and it was absolutely delicious! She also painted a custom made cake topper (from Etsy) to go with our cake. The colors were exactly what we asked for and the cake was absolutely beautiful! It was also very delicious. We had a few extra slices that we froze and have been continuing to enjoy. We tasted cakes at 3 other locations and this cake was the only cake we actually enjoyed. We are so happy we got our cake from Emerald Coast Custom Cakes!

I love Heather with Emerald Coast Custom Cakes! She made my wedding cake dream come true! XOXO