Emperor Party Bus

ony. It was a nightmare! So, with much trepidation I looked into transportation for this year. I found Emperor in Elk Grove Village. We arranged for the party bus to pick up in downtown Chicago and drive around the city for wedding photos. Not only did they show up, they showed up early and with a driver who was dressed professionally and was courteous, patient and helpful. He was attentive to the wedding party and did an outstanding job! We were thrilled and impressed. Our sincere thanks to everyone from Nancy in the office, to our driver Sabino. A job well done! Thank you all! :)

ime for their 36 passenger party bus "Tiffany" Edition which is their biggest bus is down below. A couple months go by I decided to get quoted again because it's in the summer now and they switched the "Tiffany" from a 36 passenger to a 40 passenger, which cause a bigger price jump because of the capacity not because of the season. You can also see they switched the 34 passenger Venice to a 36 passenger bus which also increased the price. I didn't know party buses magically get bigger over time. So in reality you are paying for a 40 passenger party bus but getting a 36 passenger party bus while the difference being about $200-$300. If you ask me that is really shady business and basically a scam. I also went to their website to see if they even have a 40 passenger bus and first thing you see in bold lettering is "Tiffany 36 passenger party bus" and "Venice 34 passenger party bus" and I made sure to get the most recent one, you can see on the top left the date and time, I wouldn't be surprised if these scammers go on their website to try and change it . On top of all this I emailed them back asking what's with the change, no response. I decide to call them later and try to figure out why, they ended the call on me. I'm not one to post negative reviews but this is just awful and the people running this business are scammers and shady people. They can't own up to the fact they got caught scamming and I'm curious how many people they scammed out of more money than they actually need to spend. It's safe to say I will not choose them and go with anyone else besides them. If their quote process is like this then I can't even imagine what their service is actually like and it begs the question, did they buy all these reviews because no way they are 4.5 stars . -The knot is not letting me post pictures, look at my google review for pictures.

! Extremely unprofessional and unreliable!

time. We were able to receive the bus that we requested and it was clean and very spacious.

ice and stopped wherever our photographers needed him to stop throughout the day for pictures!

DPA) IF YOU WANT A BEAUTIFUL DAY FOR YOUR WEDDING THEY CANT HANDLE IT!!!! PLAIN AND SIMPLE!

ny split, my contract was transferred to Emperor Limo. When this occurred, I was assured by Emperor Limo that they use the same fleet as Avital and that I would receive the same vehicle and quality of service that I had originally booked. That however, was not the case. I paid for a party bus that would comfortably fit 30 passengers but the vehicle that Emperor provided did not even fit the 22 individuals that were with me. On top of that, the A/C on the bus did not work, there were holes in the ceiling, and there were no beverages in the coolers like we were guaranteed. The driver, Jose Morales, was dressed in jeans and a t-shirt instead of a pressed suit, did not get out to help any of us on the bus, and was extremely rude. When we arrived to our first stop, the driver would not let any of us off the bus until we paid him the full amount. I tried to explain to him that I did not have cash on me and that the payment was at the final destination but he refused let any of us go until we handed him money. I called Emperor the next day to complain about the terrible service that we received and spoke with Nancy and the owner Max. Both refused to listen to my complaints and told me that all of my claims were not valid. After persistently making multiple calls, the owner finally offered us a $100 refund which is still not enough to compensate for all of the issues that we experienced. The worst part is that they require all payments in cash so that you cannot contest the charges. Save yourself the headache and disappointment and book with a different limo company.

he drove almost 5 miles in the wrong direction claiming he was at the correct location. I would never ever recommend this company to anyone, especially for a wedding, look somewhere else before you call them! The worst!

dding and instead, received one of their generic party buses. I was not informed of this significant change ahead of time. One of their employees called me the day before the wedding to confirm details of the itinerary, she confirmed that I would be getting the requested vehicle for tomorrow. I spoke with the owner regarding this mix-up. He told me that the requested vehicle "broke down" the day before, so they "upgraded" me to a party bus instead. Very convenient excuse. There was no mention of this when I spoke to their employee that day. Their contract mentions they can swap out vehicles in the event of a scheduling conflict or mechanical issues. Meaning, on the day of your wedding, you will actually have no idea on what vehicle will actually arrive. After spending a substantial amount of money, you would hope that any vendor or company would provide a notice or an update to any major changes agreed upon in the contract. That is common courtesy. This company does not practice this way, does not respect their clients, and are out to get your money. There are plenty of other companies in the Chicagoland area that provide the same service, and I would highly encourage others to look for a more reputable business. The number of negative reviews, particularly 1-star, for this company should deter others from ever using them.

use a bathroom when we were driving around. Got us back perfectly on time too. Best service ever!

do that - just call him & he will come to us. He helped us up, he decorated, he was awesome. I was so excited to use them on my wedding day because of the great service! Now, my wedding day was 11/7. The driver showed up & we had to walk a block to the bus.. he said he couldn't pull down the drive (semi's and school busses do all of the time), he sat there while all of us ladies were getting into the bus (my mom had to ask him to help me, as I was clearly struggling with my dress), the air did not work (he said this time of year it doesn't?), after the ceremony, there was no red carpet, decorations, or champagne toast (as stated in our contract - weather permitting - uh it was freaking beautiful out). My mother also asked for ice - which for only weddings they are supposed to have - the driver goes "it's right there. You know I wasn't even supposed to have ice but I stopped and got it." And points to the cooler on the ground without moving. He wanted my mother to bend down to the ground in her dress to grab ice. Before I came to right this review, I called and spoke with Nancy on Tuesday around 3pm (today is Saturday). She replied that she didn't know what to say about how terrible our experience was. She replied that he should have been able to fit down the driveway to pick us up because the driver has a CDL & was NOT new, and that she doesn't understand why none of the extras were done. The only thing she did say was that at this time of the year, the air is disconnected. If I knew that, I wouldn't have booked them for my wedding. Nancy told me that she would be contacting the driver & the owner & then would get right back to me. Still nothing. I hate writing reviews like this, but I am so disgusted with how we were treated on our wedding day - I felt like more of a bride on the bachelorette day than my wedding day, and even more disgusted with how this is being handled.

he driver would be ten minutes late, absolutely no problem with that. What I do have a problem with is that driver showing up to the wedding venue without my guests, he went to the wrong place first. When my soon to be husband and I go to talk to him he states no one told him he had to go to the hotel beforehand, first strike on the management. The driver then flies off to pick up our family and friends who are super concerned they are going to miss our wedding in 25 minutes, so we obviously decide to push it back until they all arrive. The driver gets to the hotel and boards our guests, starts to move then pulls over on the road and demands payment before he goes any further.... he states his boss is pressuring him to take cash before he moves on. Meanwhile my friends and family even more terrified that they are being held hostage start scrounging any cash they have and calling anyone who is already at the wedding venue. My maid of honor and groom are now on the phone telling him we are the ones with the cash and to get them there now so we can walk down the aisle. After ten minutes of arguing he moves the bus. At arrival he is still arguing with the groom and the wedding party. The driver who apologized a million times for he was just following his managers guidance, finally moved the bus and waited for us to have our ceremony then give him payment. As this was an outdoor wedding and we were losing daylight. He did wait the entire night and was friendly on the way home but management should be absolutely ashamed of themselves for putting their employees and customers in that position. After four days of not getting a response because the owner wasn’t in, I finally call after both Nancy and Ashley dodge my calls and guess who answer? The owner Max....he was so rude and couldn’t even manage an apology, he made excuses that somehow this was our fault. So unprofessional and after reading their reviews on Yelp and Google, it looks like we weren’t their only victims.

idal party and I. The bus currently can not have ice available for us due to covid but they still made us aware so that we can prepare accordingly. I would definitely recommend them to anyone planning any event in the area.

The bus was spacious enough for a bridal party of 14, for dancing and celebrating! The only reason I did not give 5 stars is because of some day of mishaps. A suggestion is to get a secondary number to contact in case the bride is not responding. It was a little added frustration to the morning and we were a bit behind schedule due these mishaps, but at the end of the day things went well.

ocess. Booking was a breeze and great prices. It was refreshing to not have any transportation issues on our wedding day.

the floor of the limo for us (it was raining and one of the soft coolers started leaking - this resulted in some of the BM's dresses getting soaked) and keeping the floor dry for the remainder of the ride; to getting us to all of our photo destinations safe and sound (and figuring out parking at ALL of the Chicago Landmarks we went to); to rolling out the just married sign, red carpet and champagne at our Venue for a photo op! They were on time, very polite and professional. The limo bus was clean, in working order (fireplace, temperature, tv and audio), comfy and a fun time all around. Our bridal party was in awe of how nice it was and we all had such a fun time! We are so happy we went with this company and we highly recommend them for future services!

he was very kind and answered all of our questions. They even let us come in and see the whole fleet to personally pick our bus. Their party buses are amazing, clean, and updated. The wedding party had an absolute blast in the bus. The service could not have been better. The one very minor criticism, is they provided *red* champagne for our wedding package, which I couldn't enjoy because I was in a bumpy bus in a white dress. The driver the day of was professional, kind, dressed for the occasion, and a great driver navigating downtown Chicago with many stops. He helped me in and out of the bus at every stop, and was great even with our last minute changes. The bus was on time and prepared for our wedding. We will definitely be using them again!

from the driver who again was prompt and professional. He told us what time we needed to head to our end destination as well so that we didn't get over charged! Highly recommend.

quickly figured out how to navigate the park where we took pictures because the location was hard to find. Great sound system, clean bus, #13 dream was top notch.

ay! Great job!

ion but you get drinks (alcoholic and non-alcoholic), champagne, your choice of music with music videos, and awesome lighting displays. It almost felt like we were in a club. We had a lot of fun on our ride to the reception after getting married. I highly recommend them for weddings!

ed a tour of the vehicles before booking! The rates are best in town! It's such a shame that I do not recall our driver's name because he provided exceptional service! He was so polite and accommodating! He went above and beyond his responsibilities. The limo inside and outside looked amazing and was very clean! We had so much fun and everybody loved it ! They also provided plenty of drinks for our group! Will recommend to everyone and use them for all future events!

ure he was super attentive to our timeline. They by far have the best variety of party buses. They were not only on time but early for every single stop. LOVE this company!!

care of. They were very prompt and dependable! They were great to work with and it was definitely worth it! The bus itself is very cool and we had a BLAST on it! The driver was very professional and he was so careful getting me on and off the bus. I was very impressed with the care, effort and excellence that went into my party bus experience on my big day!! You have to use this company!

emails with what was included in the package I chose. On the day of our driver was wonderful- so nice and accommodating. Bus was beautiful, and well stocked with pop, water and our choice of beer! They had a good system so we could play our own music also (I've had a bus before where all we had was the radio). I would definitely choose this company again for an event!

eeded. He also backed the bus up into a very narrow driveway at the church with no hesitation or problems- very impressive! Highly recommend this party bus company!

nd drop offs. He was very personable and nice throughout the day! We had a blast on the bus with our bridal party! Thank you Emperor!

w up calls, and confirmation to coming on time, we had 3-4 stops and it went just perfect, and the driver was great I can really say that everything went smoothly. Great company!

the company was awesome about keeping in contact and making sure all the details were clear. Great company, awesome service, I will definitely use them for any limo needs in the future!

vative so we were able to find a look that worked for us. They followed up numerous times to ensure they had the timeline correct. As a type-A bride, it was really re-assuring to have them double and triple check. Frank, our driver, was really timely and super accommodating on the day of the wedding. He was really nice even as our pictures were taking longer than expected and traffic was more than expected. It was so fun and definitely a great deal! Thanks Emperor Limousine!

nd willing to work with me. Thank you!

but the bus driver kept his composure the whole entire time! He got us to our destination safely and got the bus fixed afterwards instead of making a scene about it. They are very affordable and the busses look AWESOME!! The staff at the office are so nice and respond to emails almost immediately as well!

one that we love and booked it for our wedding in August 2017. I love that although we have to pay a minimum 5 hours, we do get unlimited stops. Since we're doing a first look before the ceremony, they will be helping get our bridal party to and from the first look places before we head to the chapel. We're very much looking forward to working with them!

driver was extremely polite, on time, and accommodating (when I asked to hook up my own phone for music). My wedding day on 8/6/16 went very smooth. Thank you!

requests and their prices were by far the best of all the places we researched. The driver (Martin) was fun and even took the initiative to take some pictures of our penguin mascots and the just married sign during the ceremony. The bus was clean and decked out in our wedding colors. Well worth the investment our bridal party had such a great time. Will definitely use these guys again!

er. The booking process was easy, they were able to match a competitors price and kept in great communication throughout. I had a contract right away and they called to make sure we were clear on the schedule before the wedding day. The bus was on time (early even) and the driver was very nice and set up our red carpet beautifully. Plus now we have so many cool pictures of our wedding party having fun on the bus!

d us off. The bus driver also hit a curb sending the passengers drinks and bodies flying into the air. The driver didn't even check to make sure everything was okay. When talking to the owner he was rude and disrespectful and didn't care about our safety. DO NOT USE THIS SERVICE. YOU WILL REGRET IT!!!

heck because they do an up charge for credit cards.

in our colors, they had a red carpet and champagne waiting for my husband and I right after the ceremony. They were fantastic!

ommend Emperor!

We were able to view the inside of all of the vehicles before selecting our bus. Their price was one of the lowest that I found for all day service however they also provided a referral discount and threw in a bottle of champagne. The limo bus that we selected was a newer vehicle and was just breathtakingly clean and modern. The video and radio equipment paired with our Bluetooth and worked wonderfully. Our driver was prompt for all pickups - kind, polite, and safe. We had so much fun inside that bus and made memories I will never forget!

ompany that would offer us a package for less than four hours. We just wanted to be driven from the church to the reception, and they offered it to us for an extremely reasonable price. We had 17 people along for the ride. When I initially talked with Mark, he said that he would be sending a Ford Excursion. When we walked out the door from the church, a full-out party bus was waiting for us. We were absolutely thrilled. We had the time of our lives on the party bus that had plenty of room for dancing, screens for music videos to play, a port to play our own music, lights, decorations, and complementary drinks. WE HAD A BLAST. I would highly recommend Emperor Limousine for a wedding, and I'm sure it would be just as grand for any other occasion!!