Empress Tents & Events

Working with Empress was as easy as could be! We went in person to finalize the choices we wanted and they delivered the night before the wedding. Loved having furniture as an option for our wedding, was a great place to relax and enjoy the view. Everything was beautiful and looked great!

I hired Empress Tents and Events for my rentals for my wedding this year. The items were delivered on time and in good condition. However, they did not update my invoice according to my requests until just a few days before the wedding, after months and weeks of asking, and the updates were often incorrect. I signed a contract stating everything would be picked up the afternoon after the wedding, so we had time to stack the chairs in the morning. Upon delivery I was told all 200 chairs would need to be stacked and ready by 8am the next morning, or we pay $5 per chair. I was told the contract was simply wrong and would not be honored. So me (bride) and my husband, and our wedding party spent 2 hours after the reception stacking chairs at midnight. It was awful. It honestly felt like a scam, like they were hoping they could change the terms last minute and could collect the $5 per chair from me. Yes, they have cute stuff, but it is absolutely not worth working with them in my opinion. For what its worth, I complained about the chair pickup the morning of the wedding stating we would not be stacking the chairs, but It was not responded to until 9AM the next day when she knew the chairs would already be gone.

Empress was great to work with before my wedding day and they have a beautiful, large selection. However, my rentals were delivered over TWO HOURS late on my wedding day. Once we realized they weren’t going to be on time, my coordinator called four times and emailed and they finally showed two hours after the agreed upon time. This completely threw off our schedule and wound up causing a huge set back with our other vendors. Once the items were finally delivered I realized two of the cake plates for our wedding cake were not the ones I ordered. After my honeymoon, I touched base with Lynn via email. I informed her of the incredibly late delivery and incorrect items and asked for a refund on the delivery fee, the two incorrect items, and half of a sofa we had ordered, since the items were so late and caused such a big problem on our wedding day. I was completely surprised when Lynn responded with a rude email trying to place the blame on me. She seemed confused on when the items were supposed to be delivered, saying that having them delivered the day before the wedding is a courtesy and that it was my fault because I didn’t call and say we needed the couch early (?). I let her know that the items were delivered (and were supposed to be delivered) on my wedding day and that the couch didn’t need to be there “early” it needed to be there within the agreed upon time frame. Which it was not. She said this wouldn’t have been an issue if I had called earlier in the week (not sure how that makes sense) and that her team had tried to contact me before my wedding day, although I never received a phone call or email. Even if I had called earlier for some reason, I’m not sure how that would have prevented them from coming that late and with the wrong items. She also mentioned that if I “would have taken the time to inform [them] of what I was doing with the items” they would have “switched” things around. I ordered cake plates, chairs, and a sofa. The cake plates were for cake and the chairs and sofa were for sitting. After I responded to her email, I haven’t heard back. Having rental items show up this late AND be incorrect, is completely unacceptable. To me, this was reason enough to not give Empress the highest marks, but Lynn’s response really solidified to me that I would not recommend working with Empress. I’m really surprised that a small business in the valley would respond this way to its clients. Would not recommend working with Empress.

My wife, then fiancé, and I hired The services of Lyn and Capella over a year to our wedding. Unfortunately we had to cancel due to an unexpected deployment and they were nothing but sincere and helpful. We even got a hand written note in the mail with a portion of our deposit included. I cannot speak highly enough of this company and recommend them for anyone needing rental services in Montana.