Enchanted Garden

ur day-of coordinator, Abby, was THE BEST. She was completely on top of every single logistic with responsive and timely communication consistently. She gave us invaluable piece of mind on the big day due to her consummate professionalism, competence, and attitude. We couldn’t have done it without her and we are eternally grateful that she was running the show. Thank you so much, Abby! We cannot recommend Abby and Enchanted Garden enough.

icant issues arose with last-minute coordinator changes and execution gaps on the wedding day. The lack of transparency regarding staffing changes and inadequate briefing of the substitute coordinator created unnecessary stress during an important milestone event. Initial communication was thorough and professional, including a detailed 2+ hour planning call conducted one month prior to the wedding. A venue walkthrough was completed approximately 3 weeks before the event, which helped with organization and preparation. Throughout the planning phase, Michaela demonstrated consistent responsiveness via text and email communications. On the wedding day itself, Andrea performed adequately overall in her coordination duties. The most significant issue was the coordinator change communicated only 4 days before the wedding via text message. Throughout the entire planning process, the initial coordinator Michaela used first-person language when discussing wedding day responsibilities, creating a clear expectation that she would be present on the wedding day. There was no prior introduction or communication with the substitute coordinator Andrea until the week of the wedding. When contacted, the substitute coordinator was unfamiliar with contracted services and specific wedding details that had been previously discussed and confirmed. Several contracted items, including the emergency kit and steamer, she was not familiar with. Additionally, physical limitations regarding equipment transport were only disclosed by the substitute coordinator on the day before the wedding, creating last-minute concerns about service delivery. The substitute coordinator indicated that wedding guests and groomsmen would need to assist with carrying speakers and moving decorations from the venue's back room if items were too difficult for her to transport independently, placing unexpected responsibilities on the wedding party. During the event, audio equipment was left unprotected during rainfall, resulting in damage and no speaker. When assistance was requested to help the bride navigate from the outdoor ceremony to the reception during the rain, the coordinator declined, stating she needed to move decorations instead. Throughout the event, there were multiple instances where the coordinator directed questions to the bride and family members rather than working directly with venue staff, which disrupted the celebration. Clients are responsible for personally returning or mailing rented company decorations after the event, if the coordinator isn’t at the event until the end. In the end, while our day was wonderful despite minor setbacks, a 30 person wedding really shouldn’t cause this much stress and confusion.

e thought of everything we didn’t, handled last-minute changes like a pro (rain floor plan change, my printer stopped working), and ensured every detail was documented. Her attention to detail was unmatched. She even brought a full wedding binder that had everything from our timeline to vendor contacts to backup plans. It instantly put us at ease. Leading up to the wedding, she gave us great ideas and feedback on anything we were not sure about or had not decided on. We talked multiple times during our wedding month and did a venue walk through together to make sure we had all the details documented. On the day of the wedding, Michaela handled everything behind the scenes so smoothly. Every little thing we had planned was carried out with care and precision, and she navigated the inevitable small curveballs with calm professionalism. She struck the perfect balance between being professional and approachable. Our families and wedding party appreciated how clear and calm her communication was throughout the day. Having Michaela there allowed us to enjoy the day instead of managing it—and for that, we’re so grateful. If you’re looking for someone who is extremely organized, dependable, and genuinely invested in making your day go perfectly, Michaela is the one! — Melissa and Joseph, May 31, 2025

on their special day. Michaela arrived late, setting a negative tone for the day. When she finally arrived, she didn't greet me, the bride, which felt incredibly disrespectful and unprofessional. When my husband left a review detailing our experience, Michaela responded by blaming me for some of the issues. This was incredibly hurtful, as I had tirelessly planned every detail to ensure our day would be perfect. As a coordinator, it was her job to provide feedback and guidance. She didn't give me any notes or suggestions, leaving me unaware of what needed to be changed. Michaela claimed that the name tags were unorganized, but the name tags were for 63 people and should not have taken two hours to organize, even if they were out of order. My bridesmaids, groomsmen, and parents had to step in to decorate the ceremony space because Michaela didn't do her job. Her assistant took a smoke break during a moment of chaos, adding to the disorganization. Michaela didn't familiarize herself with the labeled boxes of decor I had prepared. She forgot two boxes at the house when she went to the reception venue. She didn't guide our guests properly, resulting in the loss of the special moment when people should have seen me walk down the aisle. Michaela didn't facilitate with any of our vendors. Several vendors even saw the chaos and stepped in outside of their scope to help us. The groom was outside in his suit, sweating and dealing with the sound system. The ceremony started late as well. When we arrived at the reception, nothing was decorated. I provided Michaela with everything she needed and more, including additional decor without a specific plan. She couldn't use her imagination to utilize the decor and got stumped because she didn't have specific instructions for these pieces, leaving them unused. At the reception, my guests had to take over and hang things while I was downstairs sobbing and uncontrollably shaking. During the process she even made me feel silly because I provided her with a binder containing photos and details of everything, and she told me that I didn't need to because she would handle it. I don't want to think how the day would have unfolded if I hadn't prepared as I did. Her assistant also undermined my instructions to staff about leaving the rentals outside for pickup, resulting in me having to drive to drop them off the day after my wedding. Michaela was fired during the reception due to her unfriendly demeanor and lack of coordination. Her actions and attitude throughout the day were unacceptable and caused immense stress and disappointment. In conclusion, our experience with Michaela was profoundly disappointing. Her lack of professionalism, attention to detail, and coordination skills resulted in a wedding day filled with chaos and stress. While Michaela did provide us with a full refund immediately, which was appropriate given the situation, at that point, getting a refund was the least of our concerns. No amount of money can give us our wedding day back. I strongly recommend that others consider these factors when selecting a wedding coordinator. Our special day was significantly impacted by Michaela's actions, and I would not recommend her services to anyone seeking a reliable and professional coordinator.