We booked Engroffs a year ago and selected them because of responsiveness, professionalism and overall reputation. The person we worked with left mid-year.
Lack of response had me stressed out for weeks before the wedding. We had to change ou...r counts several times and ended up running out of food. The original person told me how they would stock for higher count and work it out. That was not the case.
The staff at the wedding were good. But they only stocked the food and did not monitor or assist with serving. It was a pasta bar which is self-serve, so people could take as much as they wanted. That’s not the fault of the caterer but I would hope they stock more on the pasta & sauce, so that food does not run out. I would have happily paid extra for going over the serving amount.
A few hours before the wedding, I was called because we had no breadsticks on the list, but we should have. The woman who called offered garlic bread and I accepted, relieved that someone was paying attention.
So i would rate higher If they improve communication with clients, as that would have made my experience better and If we could have avoided running out of food.