Entwined Events

This was the most important day of my life and I will always cherish it because I married my husband that day, but Entwined Events hurt me with how little they cared about making my day special and how they promised many things in the contract that they failed to deliver. My husband and I celebrated our wedding at Bedford Columns which we thought looked very beautiful from the photos, but in person and after spending the night there, we realized that the property is not very well maintained and is actually falling into disrepair. We enjoyed working with the wedding planners, but we did feel like once we signed a contract, then they pushed several things at us that cost extra such as all the flowers, dj, cake, and food. It felt like it was not disclosed up front how much all of that actually cost. We were told that the projector in the theatre and the wifi would work, but the wifi did not work at all, nor did the projector. Unfortunately the two nights that we slept there, the AC didn´t work at all so we were miserable. There were a lot of other things that just made it difficult to enjoy. We overlooked a lot of the issues because we enjoyed our wedding and time with family most of all, but it made it difficult to enjoy with the lack of attention to detail and general disregard to quality customer service that we experienced. When we alerted management to our issues, they basically responded with an oh well attitude and did not try to rectify the situation, apologize, or make anything right. They actually knew months in advance that their ABC license was not operable at Bedford Columns, but they didn´t alert us to that until 4 days before our wedding so we had to buy all of the alcohol ourselves and set up the bar. This showed us that they were in fact portraying one thing when reality was something else. We believe this to be true about many other things at the property and with the service. After the wedding they tried to keep our money for the alcohol that we had already paid them for and which they never delivered. They only refunded it to us after my husband had to threaten legal action. They are unorganized and do not care about the customers. I believe it used to be a great place, but it is heading downhill fast.

My wife and I had our wedding at Bedford Columns in July 2023 and while it will always be our special day because we got married that day, it was only special in spite of Entwined Events as there were several ways that they dropped the ball or straight out insulted us during our experience which I will highlight below: 1. Just 4 days before our wedding we received an email letting us know that they would not fulfill their part of the contract regarding alcohol which included wine and beer being served. They offered no explanation as to why. As a result we had to buy several hundred dollars worth of beer and wine and deliver it ourselves. This took us several hours out of our already busy schedule to do. 2. The bride and groom suite was consistently 85 degrees both nights we stayed there. We were miserable. We alerted EE about this, but they did not seem to care or try to remedy the situation at all. 3. We were told that the projector in the theatre works and that we could watch movies in there together. After gathering the wedding party in the room and trying to get the system operating for over 90 minutes, we finally gave up. We are technologically inclined so I can tell you that it was not our error. The system does not work even though we were told that it would. 4. The building itself is not properly maintained. There are columns that are detaching from the rest of the building and could fall over. The exterior is falling apart and needs to be painted or some sections completely replaced. On the day of our wedding there was a shutter that blew off and was sitting in the parking lot as well as a piece of metal siding. Because our room was so hot, I attempted to open a window and when I did it the top section shot down so fast almost slamming my finger and then it was impossible to put back up. I alerted the staff about the window and nothing was done about it for 2 days so we slept another night with the window wide open and even hotter in our room as a result. This was our wedding night. 5. After the wedding, I emailed management asking them to return us our security deposit, alcohol fees (since we bought the alcohol ourselves and which they previously agreed to refund), and comp one night in the bride and groom suite since it was 85 degrees in there both nights. They responded to our email that we would not be getting our security deposit back because we didn’t check out till 11:15 and we were supposed to check out at 11 the day after. After reminding them that they dropped the ball on so many other things and we were gracious with them as a result, that if they did not give us our security deposit back, I would be seeking legal action, they agreed to refund the security deposit. 6. Since we have shared these issues with management in a cordial email, they have not expressed any sincere apologies or attempted to rectify any issues. It seems like they present a general “screw you” mentality to their customers. 7. While the newer wedding planners are sweet and genuine, it is obvious that upper management does not care about you or your wedding and they simply want to make money off of you. Run away as fast as possible.

They handled everything besides a photographer for our wedding! Our wedding was practically perfect!

I cannot recommend this company, staff, and venue enough! For two very busy working professionals, this was the absolute best choice for us. My hubby and I choose the Bedford Columns for a more intimate, smaller (75 ppl) wedding and reception, and the one-stop service is exactly what we wanted. Our wedding coordinator, Jamie, was super organized, has an excellent eye for design, a wonderful rapport with vendors, and kept us on task. An all inclusive venue, all we had to do was pick our style and show up! THE FOOD WAS AMAZING! People are still talking about how delish and pretty it was two months later. The staff was so professional but also very warm and friendly. And the flowers were perfect. We went with modern and sophisticated at the reception and romantic and sophisticated at the outdoor ceremony. Entwined Events, thank you for making our big day, and the days leading up to it, fun, beautiful, and oh so easy!