All you need is an Epic love story
Serving the DFW Metroplex and beyond!
Service area
Videography services available
Eric Herman
EVENTS DIRECTOR
Typically responds within 24h
AWARD WINNER (7X)
Thanks to recommendations from couples on The Knot
All of our packages include:
- 10 Hours of coverage
- Photos and video back in 2-4 weeks
- Shot list planning to get you ready for the big day
- Choose your editing style to customize your story
- Full rights to photos back on a high resolution flash drive
No business details yet
No team details yet
Details
Destination Weddings
Destination Wedding Packages
Photo Shoot Types
Boudoir
Bridal Portraits
Day After Session
Engagement
Photo & Video
Digital Files
Drone
Online Proofing
Photo
Second Shooter Available
Social Media Sharing
Wedding Albums
Photo & Video Styles
Artistic
Classic
Documentary
Dramatic
Lifestyle
Modern
Vintage
Wedding Activities
Getting Engaged
Rehearsals & Parties
After Party
Wedding
After Party
Awards and Affiliations
Any questions?
Meet the team
Eric Herman
Events Director
Eric’s attention to detail, organization, and contagious enthusiasm have earned him a reputation for unparalleled excellence in wedding sales/event organizing in the industry. Eric is experienced in planning events of many traditions and faith backgrounds, ethnic and religious customs, and meeting the special cultural needs of all of Epics’ clients. He has worked with the some of the top wedding and event vendors in the South. He has learned each vendor’s strengths, which allows him to introduce clients to those most compatible, assuring that each will receive the highest level of service.
Reviews
4.8
out of 5.0421 reviews
Your trust is our goal. Our community relies on honest reviews to help
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Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Epic Photos + Films made photography and videography easy and stress-free, offering clear communication, helpful planning, and on-day coordination. Their teams were professional, creative, and calming, capturing natural, emotional moments with fast turnaround. Highly recommended.Review photos
Showing slide number 1 out of 9
Joselynn S
Highlighted review.
5.0
12/23/2024
I could not have asked for a better team to have on my wedding day. We did a 2 photographer & 2 videographer team. WORTH THE MONEY. We just received our photos and videos. We wante...
d to make sure everything was captured. They followed items I created to help go through pictures smoothly and so no shot was missed. They were approachable day of and just did a great job. Up to the day I was able to get in touch with someone all the time. They did multiple check ins to make sure we were all on the same page with expectations and day of timeline. We received some beautiful shots that we will be able to look at forever and the video as well.
Heather C
5.0
4/12/2026
Epic made planning the photography and videography parts so easy. Our two photographers and videographer on the day were amazing, taking all the time to ensure they got all of our ...
“must have” shots, as well as using their own ideas. We also used them for engagement pictures and everyone we spoke with or worked with was great!
Any questions?
Rafael M
5.0
4/02/2026
We are absolutely thrilled with the photography and videography services we received for our wedding! From start to finish, the team worked seamlessly with us, making the entire ex...
perience smooth and enjoyable. Even with a language barrier with some of our family members, they remained patient, kind, and accommodating, ensuring everyone felt comfortable and included. Their creativity and warmth shone through, especially when working with guests who were camera-shy—they captured candid, heartfelt moments that truly reflect the joy of the day. The photos and videos beautifully preserve memories we will cherish forever. We couldn’t be happier and are so grateful for their incredible work in helping us remember one of the most special days of our lives.
Paige W
5.0
3/21/2026
Kynia was wonderful to work with and really understood our vision! She looked over my Pinterest board with detail to make sure I got every shot I wanted. Their timeline was easy to...
follow and helpful for other vendors as well.
Tom R
5.0
2/20/2026
We had an excellent experience with Epic Photos. Our photographer got all of the shots we wanted and made us feel comfortable throughout the day. Photos were edited just how we w...
anted. Great price for 10 hours of coverage and an awesome photographer.
Heather W
5.0
2/17/2026
EPIC made our wedding photo and video experience incredibly easy and streamlined. I’ve always worked with independent photographers before, so choosing a company with in-house crea...
tives was new for me — but I wanted a one-stop shop, and I’m so glad I trusted them.
They really listened to my concerns and paired me with an amazing photographer, Marcellus, and a fantastic videographer. Talking with Marcellus before the wedding put me completely at ease.
They were attentive, creative, and assertive when needed to keep everything on track. The whole team was professional and so easy to work with.
Highly recommend!
Danielle P
5.0
2/04/2026
I genuinely loved my experience with Epic Photography! From the moment I reached out, communication was easy and smooth. They weren’t overbearing with communication but were respon...
sive when I needed them. The day of my wedding we didn’t have the most time set aside for pictures but the gallery I received had me so giddy. They were able to beautifully capture moments I didn’t even realize were happening. We did the 2 photographers and 1 videographer and I felt like it was a perfect combination! Our wedding video was done so quick and we’ve watched it no less than 20 times already. Marcellus was our main photographer and I just adore him! He was kind, engaging and knew when to push to make sure we had time for all the pictures we wanted. After the fact, there was one photo where my dad wasn’t looking, after emailing and asking if they had a better photo they immediately went in to the gallery and updated with a new picture. They genuinely want you to be happy with the product and they go above and beyond ensuring that is what is delivered. I would absolutely recommend Epic!
Emma L
5.0
2/03/2026
The vendor got back to us promptly with a quote and was helpful every step of the way through booking and scheduling and made sure both parties knew what they were doing and were s...
atisfied with the results. Our photographer was so kind, friendly, and professional and we received so many compliments about him from our guests. The final product was excellent and we love our photos!
Michelle A
5.0
1/30/2026
Epic is an amazing vendor to work with! We had the pleasure of working with Eric, Zack, and the photographer we were assigned, Adrian.
Before the wedding, Epic does a phenomenal ...
job getting to know your vision and how they can personalize the experience for you and your fiancé.
On the day of the wedding, our photographer Adrian didn’t need any direction and knew what he needed to do and when without being prompted. This is due in part to Adrian being an amazing photographer (shout out Adrian). The other reason is Epic’s preparation process ensures that you don’t have to worry about coordinating your photography/videography team day of.
After the wedding, I had questions about when we could expect our photos and was met with patience and support. Once we got our photos, my husband and I were floored! We couldn’t have anticipated any better result than what we received.
Overall, I highly recommend Epic. Especially for someone like myself who is planning without a coordinator and can use all the help she can get!
Katie G
5.0
1/03/2026
I am so glad we went with Epic Productions for photography and videography! I was very picky when it came to choosing a company. Everyone we talked to at Epic was very professional...
and helped us along the way as we were trying to find the right package to fit our budget. We did go over budget when we added videography but it was well worth the price!! We are in love with our photos and videos! Highly suggest requesting Alex (videography) and Jayden (photography). They are an incredible team and kept everyone laughing and having the most incredible time! I couldn’t have asked for better photos or videos!!
Jennifer S
5.0
12/12/2025
We had engagement and wedding photos done by Epic and we could not be more thrilled. Every contact was professional and beyond helpful, even with difficult situations or last minut...
e updates. Our photos and video turned out beautifully. Very easy to work with and incredibly knowledgeable. My husband and I aren't the most comfortable in front of a camera, but our team helped us be confident and comfortable to get some absolutely perfect pictures!
Shaina W
5.0
11/29/2025
Epic Photography was incredible! So professional, great quality, kind photographer/videographer, and cost effective! Cannot recommend it enough!
Kenzie C
5.0
11/25/2025
We hired Epic to take care of our videography needs for our wedding after seeing the high quality work they did for a friend. We were NOT disappointed. Alex was a joy to work with ...
throughout our wedding day - she was easy-going, flexible, and the best hype girl. Our highlight video was everything we could have asked for, capturing the best moments of our day in a way we could have only dreamed of. Highly recommend!
Scarlett F
5.0
9/01/2025
Soooo.. I was a little nervous about hiring Epic! Cause a friend of mine (another bride) had heard things about them. But I knew these twins that hired them and their photos were b...
eautiful!
I went with my gut and EPIC exceeded my expectations! 🩷
The photos were ABSOLUTELY BREATHTAKING! Looking at the photos made me cry 😭 I felt like it was my wedding all over again. 🩷
And my photographers Kyra and Jose were amazing!
Me and my husband are super laid back, say whatever pops into our heads.
And Kyra and Jose rolled with it! They were very sweet and funny . Which is what me and my husband needed the day of our wedding .
And turnaround for the photos was super fast!
And I worked with Dominic (touched base with him first) and he was professional (NOT PUSHY which is what my husband likes in sellers) , he explained the whole process , quotes and all!
And I also worked with Justin (I think he was ending lead) and he was very helpful and took point.
Overall the Zavala’s highly recommend them. And I hope to work with them when maternity pictures come by.
Reyna G
5.0
8/03/2025
We loved working with Epic and anyone on their team that we interacted with. The booking and planning process with them was so simple, and their communication was a 10/10! The day ...
of our wedding, hair and makeup ran later than expected and the photographer and videographer were so kind and kept the day stress free even though we were pressed for time before the ceremony; they always had a big smile on their face and knew how to make everyone laugh. They were a breath of fresh air! I believe before our honeymoon we received some teaser photos but when we returned from our honeymoon, we had received our photo album and were pleasantly surprised with how quick we received them. We sat in the airport just in awe of how beautiful the photos were and were eager to see our video! Our wedding video was the best snippet of the full wedding day and I wouldn’t have changed anything they included. Their photo booth was super easy for our guests to use and we also had them take drone footage, which if it’s in your budget I highly recommend the drone shots!
I’m so glad we worked with Epic Photo + Film!!
Diana J
5.0
7/14/2025
Epic Photography was a pleasure to work with for our wedding and it made every step smoother and less stressful. We had no wedding coordinator so Epic acted as our coordinator and ...
helped build a timeline based on what we had planned already. The photographer, Shannon, was simply amazing and was able to take so many amazing shots in the allotted time. Her creative eye found some great scenes and backgrounds to take pictures in the moment and she works really well on the fly. Her creative shots complimented by the editing of the photos resulted in an amazing outcome. We could not be more pleased with every step of the process from Epic. Highly recommend!
PATRICK S
1.0
7/03/2025
Met with the Director for a call discussing all the photos we requested for this event. Took quite a bit of time and effort so we were hoping for a great experience.
When we got ...
the photos our heart sank they were not what they were advertising on their website.
They agreed to take these photos and did not deliver.
There are missing photos such as Bride in her dress. There is not a single picture of the bride by herself with the full dress...
We had a group photo taken of everyone at the event and no photo was recovered for that time just a photo 10 seconds after where people are not looking at camera.
Group photos had no direction.
Editing was sloppy, photos were overexposed and had poor composition (tons of non centered photos and wall with exit sign in background instead of the lovely venue we decorated). Tons of photos of people blinking. The two photos with my family they had were blinking
Do not recommend they didn't show empathy after their terrible job and mistakes. We had a not so epic experience.
Response from Epic | Photos + Films on 07/11/2025
Unfortunately, we expected this review. Regardless of reviews, we want to make sure every ...
one of our clients LOVE their photos and videos. After editing the gallery to the style the couple had chosen, they said they hated the style, so we re-edited the full gallery for them, no charge. The timeline of the day fell behind, and caused us to run out of time for a full bridal session (we probably should have cut the couples portraits short in hindsight) so we offered to do an additional bridal session for them, also for free. When they didn't want to do that, we refunded them the cost of a bridal session - even though they never paid for a bridal session - trying to go the extra mile to make them enjoy the experience. In all, we delivered close to 1400 very good photos that we were very happy with. Weeks later, after all of this, Patrick called in screaming that if he didn't get a full refund, he would post bad reviews about us online (despite all of our work and all of the additional work we had done to try to make them happy.) If you would like to see the full gallery of this wedding, happy to share them with anyone that is concerned.
Cheyenne A
5.0
7/01/2025
I loved working with Epic! They were so easy to book with, and their communication was exceptional. They answered any and all questions I had. The photographer I had was so sweet a...
nd genuine. She was great to have on my big day. She was more than a photographer. She helped ease my nerves. Not to mention, Her photos came out beautifully!
Brittany H
5.0
6/10/2025
Epic | Photos + Films was absolutely incredible! From start to finish, they were a dream to work with. They offered an amazing package at a great price, and the value we received f...
ar exceeded our expectations. Every time I had a question or concern, they responded quickly, professionally, and with genuine care—it really made the whole process stress-free.
Our wedding photos and video turned out exactly how we had envisioned—every moment was captured perfectly, and the editing was stunning. They truly managed to tell the story of our day in such a beautiful and emotional way. We’ve watched the video and looked through the photos countless times, and they still bring us so much joy.
The two photographers and one videographer who worked with us were so kind, friendly, and professional. They made us feel comfortable in front of the camera and brought such a calming and fun energy to the day. It felt like we had friends there with us, not just vendors. We couldn’t have asked for a better team and are so grateful we chose Epic | Photos + Films to capture our special day!
Emily L
5.0
6/07/2025
We had such an amazing experience working with this videography team for our wedding! From start to finish, they were professional, fun, and helped make the day run so smoothly. Th...
ey brought such a positive energy the entire time.
Leading up to the big day, they were incredibly communicative, always quick to respond, open to our ideas, and genuinely interested in making sure every detail we envisioned was included.
They took the time to watch our inspiration videos, ask thoughtful questions, and ensure nothing was overlooked. The video turnaround was super quick, and the final product was everything we had hoped for and more. We’re so grateful to have had them capture such a special day and would absolutely recommend them to anyone looking for a wedding videographer!
Jade C
5.0
6/04/2025
Epic photography was excellent. I really loved the pictures and enjoyed working with our photographer Ruby. Everything came out how I wanted it and I’m excited to have these photos...
forever. :)
Savanna H
5.0
5/24/2025
They did such a fantastic job! They were extremely professional and made communication very easy. Our photographer the day of was incredible. She was professional and friendly and ...
made everyone feel comfortable. 100% would recommend them for your event!
Kimberlynn E
5.0
5/16/2025
We used Epic Photography to capture pictures of our wedding day, and we are extremely happy with the pictures we received back! The turnaround time for our pictures was very fast, ...
and everything looks so beautiful. Ruby was our photographer, and she was very sweet and professional. She helped us plan the pictures out beforehand and doing that really helped us capture all of the specific pictures we wanted. Epic was also very quick to respond with any questions we had, and we really appreciated that. We would definitely recommend Epic Photos & Films to anyone!
Jade C
5.0
5/14/2025
Epic Photography was great throughout the entire wedding planning process. They were very organized and offered many touchpoints throughout our journey. They helped with creating a...
timeline. The week of, we were able to schedule meetings with our wedding day photographer and videographer, which was very helpful in making us feeling comfortable on the day of. Shout out to Jasmine and Chenchen--they were great vendors! They were EARLY to the vendor, kept us on time, and were flexible to changes throughout the day. We would definitely recommend Epic!
Brooke R
5.0
5/13/2025
Jadyn, our primary photographer, was just incredible! She made us feel so comfortable in front of the camera and was like a hype woman for us and her communication was amazing. She...
was always timely with everything to stay on schedule for us and was always letting us know what was next in the schedule for us on our day! She also was really personable and attentive when taking family pics for us, as she was picking up on family names really quickly and was able to call people by their first name to help speed up the photo process! We had a great experience with her and would absolutely book with Epic Photography in the future. My photos were promised to be delivered to me by May 5th, and we got married on April 4th…. We received our full gallery AND wedding video by April 12th and I was absolutely shocked at how quick the turnaround time for the pictures were and the quality of the photos themselves! The pictures were beautiful and very professional and I could not be happier with the way our pics and videos turned out!! Not to mention how FAST we got them back!! When we shared them with our friends and family everyone was like “wow, y’all got those back really fast” and I was like “right?!”
Christian, our videographer, was wonderful! He was so fun behind the camera and was constantly making us laugh so our pictures looked so “us” and really genuine. I love watching the video back and seeing real smiles at all times and knowing just how happy we were on our special day and that means a lot to us! A lot of times I feel like people feel like they’re having to act and put on a show with a camera involved but we never felt that way at any point during our day because this team was just so incredible and helped us feel so comfortable and natural at all times and really enjoy every moment we were in!
Kersti N
5.0
5/09/2025
Epic was immediately one of the very first photographers/videographers that caught our eye when we first started planning on The Knot. Eric was responsive and helpful, which made t...
he process quick and easy! In the weeks leading up to the wedding, Epic's team reached out to pair us with our lead photographer, Justin, who was awesome. He was accompanied by three other photographers/videographers on the day of the wedding and they were a perfect fit for our group. They were all fun, kind, helpful, and incredibly talented. It was a pleasure working with them on the day of. My husband has not stopped talking about how impressed he was with the team! Now that the photos/videos have come back, we have received non-stop compliments about how great everything turned out, and we could not agree more! We will definitely be keeping them in mind for any future photo/video needs :)
Emily N
5.0
5/08/2025
Epic crafted the wedding film of our dreams! Even after watching it more than 10 times, I still can’t get through it without tearing up. Huge shout out to our videographer Chenchen...
, whose unbelievably positive attitude, attentiveness and kind spirit made us shy wallflowers feel like two movie stars in front of the camera!
In our finished film, Chenchen wove together the most heartfelt moments captured from the day, stunning shots of our venue and delicate details, the songs we chose, and our personal vows into a highly polished, incredibly meaningful tribute to our love story. As we watch it for years to come, I know it will continue to bring back a powerful flood of memories from our most special day. We will treasure it always! Thank you SO much, Chenchen!!
Derek W
5.0
5/06/2025
Epic was amazing! They were able to help my wife and I capture memories from an amazing day.
Kristy G
5.0
5/03/2025
Ruby was so professional and fun to work with on our special day. We are so excited to see all the wonderful photo's that caught all of the special moments. Highly recommend using...
this team for your special occasions.
Trevion W
5.0
5/02/2025
Working with Epic photos was amazing. Andrew and his partner were well prepared and worked perfectly with our videographers. You would’ve thought they were a package deal. I’m not ...
very photogenic, but Andrew made me feel confident and definitely brought great energy. He worked well under pressure and got every shot I wanted and more. We even had several meetings to share ideas and pick each other’s brains. Overall, 10/10 experience.
Jacqueline S
5.0
4/25/2025
Epic is a fantastic company to work with. They not only captured our day perfectly but they also answered emails promptly and worked with me to find the perfect shot. Their managem...
ent & photographers are truly a dream team.
Michael G
5.0
4/25/2025
The whole Epic team was great to work with. I chose a package that included videography, photography, and a Photo Booth. I really appreciated working with one vendor for these 3 it...
ems vs having to deal with separate vendors for all three. It really made the last couple of weeks of wedding planning go way more smoothly. I also love how Epic lets you chose the editing style for your pictures. Because of the package I chose they even sent me sneak peaks of the different types with a couple of photos in each style. The package I chose also included a bridal or engagement session and I elected to pick a bridal portrait session however I threw our photographer, Christian, a curve ball and asked to do a joint session with my fiancé to get some great GQ style photos of us both. I even challenged him to come up with some ideas on how to get photos of us together without my fiancé seeing me as we weren’t doing a first look. Christian did a fantastic job and I was so impressed with the results. I was lucky enough to get him again on the big day as our lead photographer. He and the videographer, Justin, did an incredible job working together to get some great shots. Overall I was super impressed with their professionalism and ability to deliver great results. I would highly recommend them for anyone looking for a stellar photographer/videographer. My guests also super loved the Photo Booth they offered and our guest book looked fantastic with everyone’s photos.
Dylan B
5.0
4/23/2025
Epic photography was effortless to work with, and they communicated well with me! The photographer who helped us on the wedding day was absolutely amazing! He was kind, on time, to...
ok pictures of everything I wanted, and the pictures turned out beautiful.
I love that we were able to pick out our editing style and got the pictures back 2 weeks later.
I have no complaints about this company, they're the best!
Alexa W
5.0
4/22/2025
Epic Photography made our Hotel Drover wedding an absolute dream. Friendly, flexible, and professional from first contact, they captured every smile and tear without ever feeling i...
n the way. Best of all, our stunning photos and video came back lightning‑fast—no endless waiting, just gorgeous memories delivered pronto. Couldn’t recommend them more!
Baylee R
5.0
4/20/2025
Our wedding day flowed so beautifully! Our photographers handled the family chaos well and made sure we had fun with posing! Our day was perfectly captured and we have no regrets!
Alyssa B
5.0
4/15/2025
From the beginning, Epic made us feel at ease, and their professionalism and creativity were evident in every moment captured. The team was incredibly attentive to our vision while...
also bringing their own unique artistic touch, which resulted in breathtaking photos that felt authentic and full of emotion. The video editing was seamless, capturing the essence of our day and telling our love story in such a heartfelt way. It’s more than just documentation; it’s art! The entire experience with Epic was exceptional. They were punctual, easy to communicate with, and made the entire process enjoyable. We couldn’t be happier with our wedding pictures and videos. We are so grateful to have these beautiful memories preserved forever. If you’re looking for stunning wedding photos and videos that truly capture the essence of your love story on your special day, look no further than Epic!
Evan R
5.0
4/14/2025
Epic photography was a great company to work with. Planning was very easy and the photographer was lovely. They really take the time to understand your vision and what you want out...
of their services. Our photographer was so kind and kept the day moving all while getting the shots we wanted. Another bonus is that we only had to wait 2 weeks after the wedding to receive our pictures. Can't recommend them enough!
Kendel T
5.0
4/09/2025
Epic photography did an AMAZING job with my wedding pictures! It was everything I could have dreamed of and more. They work with you and are super knowledgeable! I would definitely...
hire them again!
Courtney M
5.0
4/03/2025
I loved that I got to meet Eric in person at the bridal show. He helped explain everything so well and we are so grateful for all his help. Communication was easy and the forms wer...
e easy to fill out for photo/video styles. Overall, my husband and I are very pleased with how everything went. We even got our photos and videos back ahead of schedule! It felt like we were reliving our wedding day all over again. It was so special :)
Stephanie I
5.0
3/31/2025
My pictures turned out beautiful! It took me way too long to book a photographer for my wedding as I think it’s the most important vendor you hire. Epic was exactly what I was look...
ing for. Their team was very responsive and helpful with any questions I had. I was very eager had too many questions but their team was extremely helpful. My photographer was a joy to work with. I think she had as much fun at my wedding as we did. She captured every picture I asked for went over and above to be patient with me and my wild family. Got my pictures back quickly and just how I wanted them.
Very pleased with Epic.
Danielle R
5.0
3/25/2025
Epic’s team went above and beyond what I expected and captured the most amazing images and film. Communication was great. I couldn’t have asked for better people to capture our spe...
cial day.
Ana D
5.0
3/11/2025
Picking Epic Photography for our wedding day was such a great choice. We had an easy time communicating with Dominick and other members of the teams. The photographers assigned to ...
our big day were Mercedes and Allie, and they were AMAZING! They were both so sweet, patient, and attentive. We are happy to have been paired with them! The only feedback I had was to make the online forms more blended-family friendly. It was difficult filling it out, considering that there were five different families within our family, and those forms made it confusing during family pictures. Otherwise, I had a wonderful experience from beginning to end! P.S. We got all our pictures just two weeks after the wedding; just incredible!!!
Sara N
5.0
3/11/2025
Highly recommend Epic! They offer photo packages at AFFORDABLE prices!!! We got two photographers and got over 1000 photos! The photographer we were assigned, Jadyn, was the absolu...
te best! She worked so well with me to make sure we got everything I wanted! I’d highly recommend!!
Kaitlin P
5.0
3/09/2025
Eric and the Epic team are amazing and really captured the magic of our event. From the beginning, Eric was super helpful in helping us chose the best package for our wedding. We w...
ent with a photo and video package that was a great value and encompassed all that we wanted. We chose to forgo the engagement photo session and add that time to our actual wedding day for bridal photos. This was perfect for our busy schedules.
Leading up to the big day, the Epic team sent a thorough questionnaire to get all the shots/moments we wanted. Then they set up calls/video conferences to go over all of the shots and assign the photographers/videographers for our day. We had a call with our lead photographer who went over all of our shots again to confirm. I should add that I have a huge Italian family, so our family photos included like 50-60 different people. Our lead photographer printed the list of shots and made sure we got every single one! The team was incredibly professional and got everything we wanted.
Their turnaround time after the wedding was surprisingly fast, just shy of one month. There were a few revisions that we requested to the video and photos, all of which were accommodated! I highly recommend Epic. They offer a superior service at an incredibly competitive rate compared to other DFW area photographers. You will love your photos/videos for years to come.
Jasmin P
5.0
2/14/2025
We had an amazing time with epic! They did a great job on leading us to the style we wanted and kept us going as we began to tire out. I’d highly recommend them!
Kai W
1.0
2/08/2025
Just now getting around to writing this review but for any one getting married out there do not use this company. This has nothing to do with the employees who worked my wedding da...
y, they were great! But for the amount of money I spent for video I was expecting a lot more! They sent me back an edited video with the incorrect music. I reach-out regarding this issue and was told I would have to pay even more to have it fixed! Their reasoning was that they’d have to re-edit the whole video. I decided to pay the extra amount because I just wanted a good wedding video. They sent me the new video with the right music but it had hardly been reedited so the songs didn’t match with the video cuts at all! At this point I was simply done with this company and just took what they gave me. They also send a flash drive in the mail after and I was wanting to get that back so I could see the raw videos throughout the day. (My husbands good at editing videos so I was hoping he could take the footage and make something) I was in complete shock when I realized the only videos on the flash drive were the badly edited video and some interviews of my guest in a random room. The only video I have of the father daughter dance and the mother and groom dance are about three seconds each within the edited video. It’s ridiculous that they don’t provide raw videos of the dances/day. And when you try to express your disappointment they’re more interested in defending themselves than fixing the issue.
Response from Epic | Photos + Films on 02/13/2025
Hey Kai - we called and emailed you to make sure you loved the changes we made for you bac...
k in July, and never heard back. We don't have any emails or notice that you were not happy with the end result? We have also called and emailed a couple of times this week to see what else we can do to make sure you love your video. Still willing to do whatever we can to make sure you love everything, just give us a shout!
Vanessa C
5.0
2/08/2025
Choosing to work with EPIC was a decision I don't even come close to regretting. The support and the energy they brought made the process that much more enjoyable. The organization...
and consistant communication on our desires, provided us the ability to put our trust in them, and it certainly paid off.
Mandy M
5.0
2/07/2025
Epic did such a fantastic job on our wedding and engagement photos! The photographers were very flexible and worked with us on some photos that we really wanted outside the box an...
d they turned out amazing! Also the wedding photos arrived weeks earlier than expected which was the best surprise! Worth every penny.
Rose B
5.0
2/05/2025
Mercedes was amazing. We could not have asked for a better photographer. All of our friends and family have told us how much they loved her. She was extremely kind, creative, and u...
nobtrusive. I seriously have never had such a positive experience with a photographer and I would highly recommend this vendor.
Cassidy V
5.0
2/04/2025
They were there every step of the way, planning my wedding and being there for me on my big day. I felt so comfortable around my photographer, it felt like we were old friends. Not...
to mention, my photos turned out amazing!
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Epic | Photos + Films
Eric Herman
|
Events Director
Typically responds within 24h
Wedding vendors in Dallas
Epic | Photos + Films
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