EpicXperiences

st bus left the venue without myself (the groom) or my wife the bride at the end of the night!! Yes you read that correctly - the wedding transportation left without the bride & groom. After several siblings and guests repeatedly notified the driver of the missing B&G, he turned around after 20 minutes to come back and get us. At this point I had already gotten us an Uber (as my wife couldn’t because her phone was on that bus) to take us home from our wedding which was disappointing to have missed the party bus but we do understand mistakes happen. The reason for this low rating was not a result of being left behind, but rather the unprofessional part when we contacted Joe the next day to speak through the incident. He did not take ANY accountability and quite frankly spoke to us in circles about his "investigation" of the incident. He claimed his driver did their diligence and went to speak to the venue staff but had that been true, he would have seen us. We did our own investigation and have a time stamped photo in the lobby by the front door at that time :) At the end of the day, we overpaid for transportation services for an experience that Joe sold to us that we never got to enjoy due to the laziness of his drivers and lack of accountability of the owner / PM. Joe will surely respond to this review with "the facts.” Count on nothing going wrong on your big day for decent service otherwise it will be your fault! If you choose to work with EpicXperiences, my advice is to PROCEED WITH CAUTION!

b wasn’t a big job but you always make time to talk things through. Your professionalism and attention to detail made everything run perfectly smooth. Thank you so much! Nicole and Dave

t realize how many of our guests would be taking the bus back to the hotel. We had 130 guests coming back and the buses only fit 104. At the last minute, Joe and his team realized that we needed an additional bus and called in for another one free of charge so our guests wouldn’t be waiting. EpicXperiences is the way to go!!! Their service is impeccable and so easy to work with! Will definitely be recommending Joe and his team going forward!

rs were very friendly, professional and accommodating. Very happy with our Epic Xperience!!

ll of my questions. Anytime I would reach out, he would respond immediately, which I (being a control freak) really appreciated!! The day of the wedding Joe made sure to be in constant contact and let me know when the driver was on the way! Everything went smooth and perfect and they made sure to wait until my hubby and I were on the shuttle before leaving the venue after the reception!! Such a great experience that we booked them to transport us to the airport for our honeymoon!! Highly highly recommend!!!

this company enough!!

trolley, and 3 hotel shuttles from them. By the time the trolley was 5 minutes into the ride to our church...the music stopped working. If that didn't kill the mood, the mood was killed when the trolley was billowing black smoke and overheating (And leaking oil) in front of my church on my wedding day. Needless to say, the trolley was completely BROKEN DOWN and no longer able to be used after dropping my bridal party off at the church so I (the bride) after 14 months of planning a wedding - never even got to ride in it. As for our antique car, the driver (Subcontracted by Epic) was very kind and professional. No complaints about him ... however, the car door latch must have been broken and the driver door kept swinging open every time we went around a corner. I realize it's an old vehicle and it's not going to be perfect... but we paid a good chunk of change for it and I did not feel that this experience matched what we paid. I have no complaints about the 3 hotel shuttles we rented. As far as I know that aspect of the day went well. I do appreciate that Epic provided a "replacement" for the trolley by bringing us a party bus for the bridal party to ride back from the church in. But to me, I can't get past the fact that the trolley broke down. Aside from being embarrassing, it was a complete disappointment. When you're in the wedding business, you only have one day to deliver to that customer, so it's important to deliver quality. In my case, I was not happy with the service we received. In the end we received a credit of about $200, which happens to be the difference of renting a party bus vs a trolley - so in reality, we were just refunded the difference for the trolley service we didn't receive.

the shuttle timeline but in the end the timing worked out perfectly. Elvis was an awesome driver! He was friendly, helpful, and navigated a very tight turn on a small street in the large bus. Everyone was so impressed with his ability to navigate that road block. Thank you Joe for helping us organize the logistics. Thank you Elvis for getting us around safely with some great tunes.