Terrible planning experience, wedding planner Barbara “Barbie” Sanchez was negligent, inefficient and unapologetic in all her actions. As a family run business there was no accountability of actions and a great lack of organization skills. I wi...shed we didn’t have some many issues so we could have enjoy our wedding planning experience and our wedding day. We were telling them what to do and working on our wedding day. I urge you to not trust this company with your event especially your wedding.
From the beginning, we had issues with Barbie due to her lack of attention and responsiveness. As the wedding approached, we grew impatient with her lack of attention to our event so we started requesting appointments. In these meetings, we would sit down with her and she would assured us to any request that we had. The one vendor request we had was to book the musicians for the ceremony, one week before the wedding she came back to us to tell us that she didn’t have any options at the already planned and communicated budget. We had to rescue the situation and night before the wedding we reserve a violist.
The wedding planner never coordinated the floral arrangement walkthrough and we had to do a second food tasting as in the first one they served us canned fruits in our “upgraded salad”. We re-wrote the proposal several times to make sure we had everything in writing, and even with that they failed to produce the requested. The worst experience we had was on the day before the wedding, we received pictures of the floral arrangements, and there were nothing like the ones that we had envisioned and provided pictures for in our many sit-downs with Barbie and the owner Alba. The day before our wedding, when we were supposed to be introducing our families and enjoying time together, we rushed to their “showroom” and sat there for more than 4 hours, until they brought in the flowers that—from the beginning of the process we had agreed on. This situation got so frustrated that my wife started to cry as they keep telling us that they needed to review their budget, instead of admitting to their mistake and trying to fix it.
The day of the wedding, the wedding planner was working instead of planning/directing, as they were under staffed, my guests started to arrive and there were still a lot of items missing and people in shorts and sneakers going around. For our ceremony, they completely forgot the detailed diagram that we provided and therefore myself and my groomsmen had to change the layout. This company lacks attention to detail, professionalism, and fulfilling the simple promises that an event company should provide. Another ask we had was for the wedding “planner” to help us coordinate the photos after the ceremony, but she was nowhere to be found. After all these mistakes, we asked her to leave the property. Once the reception started, Omar, the DJ (who is the owner, Alba’s son) messed up our entrance song by playing an entirely different song; as we walked down we looked and each other smiling with disappointment (certainly not what we had envisioned). To make matters worse, our “upgraded” food was very bland and the presentation was terrible—certainly not as we discussed.
As you can see, we had a really bad experience; the people currently in control of this company lack experience and organization. Speaking about this company frustrates us greatly, because they—simply put—messed up our big day. We sincerely regret hiring them.