Eventful

Sarah, the owner of Eventful, was very difficult to communicate with. I was talked down to and treated like I was incompetent. She made the process more difficult than it had to be and made you feel like you didn't know what you we're doing when planning the wedding. She told me the planning process would be easy and said we would have a month out call as well as a week of. When the week of the wedding came, I didn't hear from her. I reached out to her, and she told me I was supposed to schedule through the portal (which she never told me previously). We had a few changes throughout our wedding planning process that were unexpected. With that I understand additional fees will be added to staff properly, however, the amount of money we had to pay was outrageous. If she had had better communication, and they did what they had promised they would do, then I wouldn't have mind paying what we did. I was very misled by Sarah. Their website is also almost impossible to use and super confusing. The way she highlights, bolds, capitalizes, and labels everything is very chaotic and makes it very difficult to navigate. The site reloaded three times when trying to fill out the forms she required and causing the responses you entered to be lost. This made it very difficult to get her any sort of information that was requested, especially since she wasn't going to reach out to HER client to confirm ANY information. See the photo attached for how they packaged our wedding cake at the end of the night. She also threw away all our centerpiece greenery and floral rather than putting them in the containers we provided. Our party favor (mini succulents) we're thrown on top of the one floral arrangement she did pack up for us, getting dirt everywhere and unpotting all the remaining favors. LASTLY, I emailed Sarah upset after the wedding with how they had packaged our items at the end of the night, asking if this is how they normally treat their clients belongings, etc. She NEVER responded to my email!!! I gave her a week, and then emailed her again, saying I hope the email never made it to her, and she wasn’t just ignoring me. Still no response. God knows she wouldn’t have given me a refund based on how the rest of our interactions went, but an APOLOGY would have been nice. I would not recommend hiring Eventful for your wedding...