I really want to write an incredible review because my wedding was absolutely beautiful and ultimately, I can't imagine having had a more perfect day. That said, it wasn't without aggravation. Prior to meeting Sorrell we had extensive communic...ation and she was always responsive via email, which I appreciated because I had a lot of questions (first time bride over here) and needed the guidance. She even coordinated borrowing a vintage Land Rover for the ceremony which was very cool!
That said, the day of my rehearsal Sorrell was late because she had a hair appointment that ran over. We were all at the ceremony site and waiting for her when she arrived. The actual rehearsal felt a bit messy, possibly because she was a little out of sorts after rushing to get to us. She forgot what time my ceremony started and also started lining up a ton of family members to formally walk down the aisle when we had already discussed everyone being on site and ready when my dad, MOH, and I pulled up to walk down the aisle. After the rehearsal Sorrell had to sprint (literally) into the venue to start setting up for the dinner, which I felt should have been done before we even started. We had an awkward hour of people rushing around to set up tables, them not being set up correctly, the incorrect candles being used, the runner I bought not being cut to the right length or tied off, not to mention my family jumping in to help Sorrell move everything around. I held it together, but really wanted to say something. Ultimately, it was the guests, the venue, and the food that saved the night so I can't really complain. But the experience made me nervous for how she'd execute my wedding the next day and I was upset she did not even apologize for what happened. I totally understand things happen, but as someone who has worked in customer service for over 10 years, I really value when people own up to things like this, and I might not even be writing this review if she had pulled me aside to talk to me.
The ceremony and reception ended up going beautifully and Sorrell even threw in some decorations that I didn't bring. That said there were still a few minor hiccups. She sent me, my dad, and my MOH in a vehicle up to the ceremony site before everyone was in place and ready for us. People were scrambling to get seated and in place as we pulled up. My husband said he didn't even see us pulling up. The tables were again not exact to my layout and I had to tell Sorrell this right before my ceremony. Also, because she used the wrong candles the night before she had to fill in with mismatching candles on the tables. Not a huge deal, but as a bride I worked really hard on the details of my wedding and wanted things to look a certain way. There were also candles that weren't lit.
Like I said before, my wedding really was perfect. The venue, the food, the people. It was a dream I wish I could do all over again. Maybe Sorrell was having an off day because I know she prides herself in her work. I just wish she had been a bit more professional when it came to my wedding.