Overall I had a smooth experience with this company, but I also kept my cool pretty well throughout the wedding planning process. After going to a few wedding shows and comparing prices I decided Events Etc NW had the best deal, so I called them, no answer. Then I emailed and didn't hear anything back after a week, so I called again, no answer. Finally I got a hold of someone through email and put my chair order into motion. Communication was smooth sailing for awhile after that, paid my deposit and all that good stuff. Then about a month before the wedding I tried to check in to confirm my reservation and never got an email back, tried calling and again no answer, I sent a second email to a different email address they had and finally got a response confirming my order, and I was also able to easily take chairs off, change the drop off time and pay the rest of the money I owed quickly and painlessly. The day of the wedding they arrived early which was awesome! But after they had unloaded and left we only ended up with around 170 chairs instead of 200. But on the plus side, one of the chairs accidentally got forgotten at the venue and we were able to return it to their warehouse free of charge.
So my advice to you is, if you don't mind jumping through some hoops, and being a pest, this is a good low priced company to go with!