Eventual Concepts

This review is long and the full review is on Yelp as I ran out of space detailing this experience. "I want to get dressed, walk into everything set up and organized and get married!" is what I told Keosha Woods-Chandler of Eventual Concepts on our initial phone call in late October 2017 before booking her Intimate Love package. At this point my husband and I had already developed our wedding concept of getting married in a cupcake shop, securing the venue, invitations, wedding website, flowers,colors, theme, date, and the look we wanted for our under 50 guests 3 hour wedding by the time I had connected with Keosha via Facebook. I made it very clear before we entered into the contract and several times during the planning months that organization and logistics of the day were at the top of my radar. I was told repeatedly that "no problem, I totally get it, my company is looking for weddings just like yours, all you have to do is just get dressed and show up" etc. Seeing Keosha's enthusiasm and her willingness to see our outside of the box vision made me comfortable in purchasing her package which was billed as a one-stop shop. During the 3 months leading up to the wedding I made sure to keep Keosha abreast of any plan changes, revised payment arrangements, concerns, and questions that arose. By our wedding being untraditional there were certain items that needed to be coordinated for example the pizza bar ( we had a local pizza shop 2 doors down from the venue make pizzas for the food) I asked Keosha several times during the planning process would she do this or that and each time she had no problem in explaining what she could do including i.e getting the pizza from the pizza shop next door before the reception started.When we walked into the venue at 6:40-6:45pm I got the complete opposite feeling of what I had envisioned! The front of the venue was a mess as it was not set up as discussed, but more importantly Keosha was NOWHERE to be found. I asked the florist, Keosha's assistant, the venue owner and everyone else where she was and no one knew. She was not there and I know this for a fact! Keosha left the venue twice during setup which explained why the items she had two days prior were not setup but every other vendors' was. Throughout the evening Keosha didn't assist with advancing the evening (champagne toast, moving guests to room, queing DJ for announcements, cutting the cake, sparkler send off etc). Every time the wedding planner was needed I looked and she was in the storage room, which guests and others noticed as well. After running down how I felt the event went without being confrontational or accusatory I was met with immediate defensiveness (as seen in her reply below to my husband's review). In turn, I was blamed for how things went (payments which had NOTHING to do with HER day of performance, how she went and bought stuff because "she didn't want me to look bad" which was not needed, and how most importantly she doesn't "que DJ's or assist in coordinating the program of the day.” Several times during the 15 minute call I kept trying to get her to tell me what does "Lead day of coordinator for 6 hours" per her contract entail since she didn't "que Dj's" and the question was never answered. I expressed to Keosha if I knew I was paying $3600 for her to simply make a vague wedding day timeline that she didn't look at ONE time during the event, call vendors, and setup/breakdown I would have went a different route.