Evergreen Legacy Films

This review is for Aeonian Visuals, the former company Chad managed before rebranding it as Evergreen Legacy Films. We initially reached out and met Chad virtually in March 2022. He started off strong with an impressive portfolio that gave us confidence in his abilities. However, about a year in, we faced some communication issues. On three occasions, he didn’t inform us (and presumably his other clients) about his unavailability/vacation time, leaving us waiting weeks for a response, and only after repeated follow-ups did we receive an apology - followed by a few more weeks of trying to actually address concerns we had. There was also a significant oversight with finalizing a drone policy with our venue, which he left until less than two weeks before our wedding, despite having months to handle it. As a result, we missed out on drone footage and found out that Chad did not have a drone permit at that time, which was the main reason he couldn’t perform this service at the venue. Despite that being a complimentary service, this reinforced his inability to handle administrative tasks and proper follow-up. If we had known he could not fly the drone at our venue, we would have made efforts to find another videographer who had a drone permit. Drone footage was one of our requirements and it felt like the rug was pulled out underneath us two weeks before our wedding date. There was not enough time to find a backup. Additionally, Chad was the only vendor who didn’t reach out to us after the wedding. We gave him some time after our wedding in September 2023, expecting an update or reassurance within 2-3 weeks. However, by mid-November, we had to yet again be the proactive ones. Thankfully, Chad responded the next day, explaining there were three couples ahead of us in the editing queue. Our contract promised a 6-8 week turnaround after the wedding for the final products, a deadline he had apparently never missed before. Yet, it wasn’t until March 2024 that he reached out—surprisingly unprompted by us, but not with our finished products. Instead, he attempted to sidestep completing one of the deliverables by “offering” the RAW footage and asking if my husband, a videographer/editor himself, would finish it instead. We received the short film of our wedding in April, along with the RAW footage for my husband to complete the FOMO Cut. Unfortunately, we were disappointed with the short film—it felt generic and definitely not worth the 8-MONTH wait. My husband ended up redoing it himself using the RAW footage. As for the FOMO Cut, our contract guaranteed 3 hours of footage covering all the details and events. However, after reviewing everything, we found we had less than an hour and a half. We double-checked the contract and confirmed it promised 3-4 hours of everything shot that day, not “up to” 3 hours. This is something to keep in mind for those considering the FOMO Cut. Overall, we gave Chad two stars—one for showing up to the wedding and capturing what he did, and another for providing the RAW footage at no extra cost. Unfortunately, based on our experience, we can't recommend him. We truly hope he’s improved with Evergreen Legacy Films and that it wasn’t created to distance himself from Aeonian Visuals to avoid any negative reviews.