Everlastings In The Wildwood

First I want to say the venue itself is BEAUTIFUL. Sadly my experience working with the venue was not ideal. First time calling Amy was great. She quickly got us in for a tour in July ‘23. Included with the venue price: rehearsal Friday starting at 4pm-9pm, bridal suite with air conditioning, cake table, tables and chairs for the first 100 (a per person fee over 100), dance floor, a barn for the guys (no air conditioning), and 120 parking spaces. The extras: bartender (per hour fee), ice(per bag fee) , linens (per linen fee), and clean up crew that will clean the tables off and at the end of the night put all the center piece items on one table and strip the linens in a bin(per staff member fee depending on size of party) When I signed my contract it was with the daughter in law. I let the DIL know we wanted to add on 2 bartenders, ice and clean up crew. The DIL called Amy and she said no problem. The DIL told me it was Amy’s son who did the bartending and told me I would need to bring the pour containers. She also made the comment “Good thing you called when you did the bride signing after you wanted your date but you called first”. 6 months out, I received no invoice. I called Amy 5 times and left voicemails with no returned calls. I got nervous, thinking back on the DIL comment, that maybe I had a Bride Wars situation. Finally my fiancé called and the husband, Eric, picked up. He told my fiancé to send in X amount and in the memo just put the date of our wedding, “that’s how they do it”. June 6 I received my final invoice from them. Amy called June 11 to get the final guest count. We sent the final payment. July 22, Amy called to go over things. I asked Amy if I needed separate checks for the bartenders, ice, and clean up crew. She then said she did not have anything down for add ons. I told her the DIL signed it on my contract and even called her about wanting 2 bartenders. She asked me if I knew anyone to bartend because her son isn’t available. I let her know I haven’t really been happy with her communication. She did apologize and said this has “never happened before”. She offered to waive the clean up crew fee, which I thanked her and I did apologize for being upset with her. Rehearsal Day: We were shorted 2 tables. They brought them in. Wedding day: My dad was in communication with Jacob. Halfway through the night the bartenders came up and told me they were running out of ice. I called Amy and her response was: “Your dad has Jacob’s number is he not able to get ahold of him? ” This response is so unprofessional. The response should be nothing short of “no problem let me get you more ice. GO ENJOY YOUR WEDDING!” I explained to Amy my dad was enjoying my wedding so can she please call Jacob, she offered to give me his number. At the end of the night Jacob let us know we needed to make sure we had the tables cleaned off of trash before we left. I let him know “oh I added on the clean up crew”. Jacob then said that he just changes the trash. $700 TO CHANGE TRASH! I let Jacob know that’s not how the service was explained to me. I honestly rather have been charged for the service that was explained than her fake offer of compensation because we were not prepared to do this. If I could go back while the venue is beautiful I wouldn’t book it here again. I’m happy I got married but working with this venue and their services did not make my memories pleasant. Thousands of dollars for a Meh experience.