Considering the amount of time, money, and emotional investment that goes into choosing, purchasing, and fitting a wedding dress, I strongly advise against going here, despite the otherwise great experience. Alexis is fabulous. You cannot ask for better. What is extremely unfair to her, the other consultants, & the customers is the rudeness and incompetence of the seamstress, & the owner’s priority of protecting her rather than delivering the service promised.. I only needed a slight hem and a very minor tuck of one out of 3 straps that connected at the top. It was so minor; I could have gotten away without any alteration really. The seamstress acted annoyed and irritated the few minutes she gave me. I let it go.
Then, days before my next fitting, I get an unapologetic call from Jen to reschedule to right before my wedding because they “overbooked.” After getting Alexis (angel) on the phone, we rectify the situation and I go as scheduled.The hem is uneven. The straps are SO tight that I bruise and get cut up immediately, cups are at my chin, & the waist darts are at my ribs. After taking it on and off numerous times while they go back to the seamstress, telling me they just adjusted it back to normal, that it isn’t tight when I say it hurts, & then forcing me to redesign my dress by removing straps, I pull out a photo of it before it was altered, and Alexis (again, angel) sees I have proof that the seamstress did this. Was it cut? I believe so, but Kim would not answer me. The kicker is that I remained patient, albeit upset, for an HOUR of this NONSENSE before the rude seamstress came out and goes, “You didn’t say it was tight before.” She blamed me! Not a single apology from her! Unfortunately, I was pushed to get pretty ugly as I was not treated fairly when I was nice. I do not like this.
The selecting was really great and fun. I feel awful that the consultants take the heat for the seamstress’s negligence. Alexis even offered to drive the dress to me when it was fixed as I do not live locally, which is so incredibly kind, but she should not have to be inconvenienced for a rude and unapologetic woman who clearly doesn’t want to do her job. I even feel bad that the owner had to take the heat for it, except that she defends her and there seems to be absolutely no consequences for the seamstress, who must be a family member or close friend because it’s clear this is a pattern she keeps getting away with. She clearly isn’t going anywhere, so beware. Kim apologized and communicated to some degree, even giving me her cell phone, but she talked to me like I was a picky child, and she apologized for my feelings, not for what was actually done. This isn’t the same. She eventually started ignoring me. Eventually, they put enormous straps from another dress on and sent me on my way to go somewhere else with a “voucher” that won’t cover the alterations. These dresses are likely the most expensive items we will put on our bodies, and many dresses need MAJOR difficult alterations. It is not worth it to be dismissed as soon as the money is paid, to be treated as an annoyance, to have added stress, make unnecessary trips, & to have your dress butchered by someone who should retire. At the least, buy here but get altered somewhere else. Demand a discount or compensation for omitting alterations as the alterations are supposed included after a certain price point, and this particular seamstress should not see a dime of your money.