Expressions Floral

s with the flowers, we were unable to do first look pictures. I went back and reviewed our phone records to see what time we arrived it shows that we arrived 7 minutes after the originally stated time. We apologize as we always try to arrive even earlier and if our clients let us know, we will coordinate so we are there for first look pictures. 2. The bouquets were not completely wrapped in satin as they were supposed to be, and the small amount of satin they did have was the incorrect color for 4 out of 5 bouquets. Bouquets are traditionally wrapped with the stems showing so that they can remain in the water source and stay as fresh as possible. Wrapping the stems completely is not industry standard and we have not done that in over 15 years unless the client specifically asks. Neither of the bouquet pictures you shared had that nor was it discussed or brought to our attention. Once we were notified by the venue that you wanted your bouquet wrapped completely we sent a staff member to the venue with the ribbon to take care of it, as quickly as possible. This change contributed to your not being able to do first look photos. After wrapping your bouquet we were then informed that you wanted bridesmaids bouquets completely wrapped as well and due to time constraints we rewrapped all 4 of them, however we did not have the second ribbon color with us. 3. The bouquets also arrived sitting in vases filled with water, which created the issue of them all needing to be completely dried so they did not leave wet spots on the dresses. The bouquets were originally delivered in water as that is how we do it to keep them fresh. 4. The florist never checked with us before leaving to ensure that everything was correct. This resulted in them needing to be called back to correctly wrap the bouquets which took additional time away from pictures. We never left the venue and were there setting up the remainder of the wedding. We were never called back only called to let us know the ribbon wrap was not to your liking and we sent someone with ribbon. 5. Numerous flowers in the bouquets looked so out place due to their color that we had to spend time removing them. The pictures show that no flowers were removed and seeing as how it was just before the ceremony time, I am not sure when this would have been done. 6. The bridal bouquet was the same size as the bridesmaids', which did not seem fitting as we had paid double the money for the bridal bouquet. I do have pictures which show there was a size difference the additional amount was also as your bouquet had premium flowers. I will post these. 7 The greenery in the bouquets were not arranged well and they were wilting so much that the bridesmaids spent close to 30 minutes cutting, rearranging, and pulling out the wilted greenery. Since the bouquets were being rewrapped just before the ceremony, which the venue can confirm, I am not sure when they were rearranged. I will post pictures from the ceremony and after. 8. The groom's boutonniere was a single bloom when it was supposed to be double. His was the same as his groomsmens'. The bout was the same and our apologies, our team felt that the roses were to big and that doing 2 would not look good. We are using this as feedback to make sure we check with the client before making this decision. First of all, despite sending them pictures of the bouquets I wanted (one of those pictures being from their own website), the bouquets that I received were nothing like the images I sent (see included picture, bottom left was the bridal bouquet I wanted, bottom right for the bridesmaids. Top image is what I received). The client during our conversation discussed what she wanted with these two photos, as you can see by the direct proposal notes that the client signed. The proposal had changes from what the pictures show, as we had discussed. BOUQUET STYLE: 9-10",Hand tied loose, rounded FLOWERS: Deep reds, peach, touches of ivory, light pink and dusty lavender, client open to flowers to compliment style and design . No burgundy GREENERY: Touches of mixed greenery to compliment RIBBON: Emerald BRIDESMAIDS BOUQUET STYLE: 7' hand tied loose rounded FLOWERS: Peach, blush, dusty lavender and ivory flowers to compliment bridal bouquet GREENERY: Touches of greenery to compliment RIBBON: White satin with sheer white shorter tails As you can see these bouquets were bigger than the stated sizes and were the colors the proposal stated. It is disappointing that you were unable to have your first look as it was more important to have the bouquets rewrapped. We would have taken care of this had we known and this could have been avoided. We wish the two of you all the best .