This place gets 1 star from me for the sole reason that my wedding was local to this shop and it was convenient. I never wanted to give this place my time or my business (based on previous experiences and it's local reputation being terrible), ...but we opted for convenience. We purchased my bridesmaids dresses from here (I am the bride). First off, I will say that I had a particular vision in mind, and the dress that I chose was only available through 2 places in the greater PGH area. Also, we ordered on a wing and a prayer because no one had a sample in stock to try on. The 2nd shop that had the dress was over an hour away, and the Exquisite Bride was, again, just convenient. However, they charged us more than the other store (per dress), which was unfortunate, and they wouldn't match the other store's price. They gave me all kinds of guilt trips since I was ordering something that they didn't have a sample of in the store (NOT MY FAULT!) Oh, and they don't answer the phone professionally at all, and you speak to a different person every time you call (when you have to ask who you are speaking to), but they don't ever say who is speaking, so you never know what information and messages are getting where. Their internet was down most of the time I called, which you'd think that a business that makes that much money, would have that figured out in 2015. When it came time to order the dresses (I had 4 bridesmaids, 2 of which were out of town), I was told that they needed 75% down to order. Each bridesmaid was told a different thing when she called to order: (1) went in to get measured, paid for her dress; (2) went in to get measured, was told that she didn't need to pay right then; (3) called in her measurements from out of town, was told that she didn't have to pay right then; (4) called in her measurements from out of town, had to pay over the phone to order. RIGHT. No idea how all that happened. THEN, the 2 girls who called in their measurements were supposed to sign waivers, which were never sent to them via e-mail (THEIR INTERNET WAS DOWN), and they were never signed. It takes less than a minute to send an e-mail. Luckily, the dresses did come in and they are beautiful. We did luck out after dealing with this shop. Now, I did call and ask a question about the dresses regarding alterations, and I wanted them to call the company and find out about an accurate description of the bottom of the gown. Well, she looked online at the picture and told me what it "looked like" which I could see just as well myself on my own screen. She never called the company and I never intend to call them back about this order. I got the dresses that match my vision, and I am very thankful for that, but throughout the process I would call them with questions or updates, and they were a nightmare to deal with. They were never considerate. We went into the shop 1 time to see what samples they DID have, and they were very aloof and were not attentive. We did have an appointment then. I've heard they only work "well" with brides and selling bridal gowns, and I have found this to be true on 3 different occasions (other bridesmaid dress experiences that were not my wedding). They were rude and unprofessional. I never wanted to give them my business in the first place. But again, we opted for convenience. I'm glad that the girls picked up their dresses and that they are out of their hands now. I will avoid this place from now on as much as I can help it.