After planning my wedding with this venue for 7 months, I ended up having to request my deposit back because they were not honest about their pricing OR flexibility. After manageme...nt told me that the food at this location was NOT very good and those were the managers EXACT words, I inquired further about using an outside vendor. Julie of course denied ever telling me that the food was not good, but I had absolutely no reason to make something like that up.
Previously I was told that it was okay as long as I met their $4K minimum. What this venue does not tell you is that the outside caterer has ZERO access to their kitchen, not even to leave excess food in it. In addition the $4K minimum is a crock. For $4K you are charged basically for their tables, chairs, and linens, in addition to the facility fee they charge depending on the day your wedding is on, on top of the ceremony fee. If you have upgrades, removing their food means you lose their "discounted" pricing so everything is a la carte. I was going to end up paying them $8K when I wasn't even going to use their food, have them supply my floral, wedding cake, etc. Make sure you read your contract and ASK plenty of questions.
Julie was not a pleasure to work with whatsoever. Over the phone she sounds really sweet in caring, but in person she is condescending and RUDE. Erin is sweet, but she really needs to work on her organization. As a bride, you want someone who will take the stress off of you, but when you have to double and triple check every little thing they do, it becomes annoying.
Had I been offered options to rectify the situation before things just became the way they did, I would still be booked here, but unfortunately the staff here just isn't trained properly and I had to request my deposit back.